Whatsup143, User profile for user: Here are some profiles offered under the roof of Apple Inc. I learned a lot and grew exponentially as a result through the extensive experience exercised there. Lead Genius / Genius / Technical Expert / Technical Specialist (currently Family Room Specialist). border-spacing: 0; Around 2 months after I submitted my resume for Apple software engineer position, I got a call from the hiring manager. } Copyright 2023 Apple Inc. All rights reserved. } At first I didn't understand why she was so upset about an easily replaceable phone. Do you love how it feels to help others? From the planet, Challenge Daytona Bike Course 2020, We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Technical Specialist (Current Employee) - Melbourne VIC - 11 June 2022. vertical-align: -0.1em !important; To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. } border-collapse: collapse; Apple is an equal opportunity employer that is committed to inclusion and diversity. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. [CDATA[ */ Profile. Apple Specialist was an independent Apple Inc. reseller based in the United States or Canada which offered its line of hardware and software, service, and support for branded products, and was designated as Specialist by the manufacturer. Core training took place off-site and included 15 new employees like myself. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. } They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . provided; every potential issue may involve several factors not detailed in the conversations You have excellent time management skills and can make decisions quickly. margin-bottom: 15px; What it's REALLY like to work in an Apple store:You get to work with really creative people. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. border: none !important; text-decoration: none; If you want to learn how to use your products, Apple has other in-store options. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apples new IT training series begins with the Apple Device Support course. Creatives make an average of $25.00 per hour. When a customer needs assistance, you (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Apple certification programs are IT professional certifications for Apple Inc. products. .layout-full #colophon { Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Get your questions answered by an expert via phone, chat, email, or even Twitter. Lead Mac Genius. Of course, every employees experience is different but we recently spoke with former Apple specialist Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. margin: 0 auto; (adsbygoogle = window.adsbygoogle || []).push({}); Its believed Creative Pros will have a deeper knowledge of some products than Creatives, as well as greater familiarity with apps used by photographers, videographers and musicians. color:#000000; Your base pay will depend on your skills, qualifications, experience, and location. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. because people pay a lot of money for Apple devices so they expect a lot and so many people at the Apple store. Profile. We believe our soul is our people. } Apple is an equal opportunity employer that is committed to inclusion and diversity. to do it all over again tomorrow. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Top editors give you the stories you want delivered right to your inbox each weekday. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Theyre so grateful and that feels really good.. width: 1em !important; margin-bottom: 0; Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Indeed.com estimated this salary based on data from 10 employees, users and past and present job ads. The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . /* */ Customer loyalty and satisfaction is their number one priority. Phoenix, AZ Area. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. [CDATA[ */ It lasted 10 days and was always closely monitored by a manager and a store lead employee. User level:Level 1. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. margin-top: 40px; I also think readers might find the level of diversity among the talent at Apple very inspiring. The typical Apple Technical Specialist salary is $18. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. } Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users.