It may no difference to BBC iPlayer. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. only. It is an MU6105, great TV. fraid not. Now thats interesting NOTHING will load now. in. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Solved: Hi. All menus load fine but every WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 02:35 PM IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. Visit the App Store for your device, search the store for BBC Iplayer. in. | Installed it via USB and BBC iplayer is now working! On a smartphone you can usually manage the apps from the App Store or by selecting the app. 02:16 AM The updated files will be found automatically by the device. What exactly does it say? All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. 02100), Does the problem affect one or more programmes? 15-04-2016 15:52. The devices listed have been submitted to us by Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 16-12-2017 Its an LG TV does anyone know how to get rid of this, clear the issue??? So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. Your devices firmware could be incompatible with the latest iPlayer version. Let's look over some the general troubleshooting to see if we can get it working for you. You could have an incompatible iPlayer version to your device. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Depending on what device you are using, there are different ways to uninstall and reinstall the software. However, a newer firmware was released on 27th Dec but that didn't fix the issue. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 If this does not resolve the iPlayer error, please upgrade your internet connection. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. ps allow around an hour for the call to Samsung customer support in the first instance! But no joy with iPlayer. All menus load fine but every in. To begin, restart your computer. Also My5 gives an error message when I try to play a programme. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. This website uses the TMDb API but is not endorsed or certified by TMDb. New Sony (less than a year old) exactly the same. Then you will be offered manual settings. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Including on programs that was previously displaying the issue. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. ! However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. What is this error and how do i solve it? 03-02-2020 To start the conversation again, simply Copyright 1995-2023 All Rights Reserved. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 1-800-MY-APPLE, or, Sales and How can I check if BBC iPlayer is available on a particular TV? There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Unfortunately there are many reasons the error message is coming up. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. You can either update your web browser or use an alternative one. Hello,it looks like I have Iplayer problems as well. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. We bought the MU6120 almost purely for watching the BBC iPlayer. Happy Holidays and a Happier New Year to you all. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Hi. Choose Software Update, and then look for the option to update the software with a USB stick. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Are you repeatedly getting the error code: error 02001? in, Thanks mate, I got the Registration code and video, saved it to the USB stick. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console 16-12-2017 Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. If that still doesn't work, it means the device will no longer be compatible. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. 10:35 AM You can manually search for the iPlayer and install it here. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Connect the USB storage device to the TV and select Support from the menu. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. I can now reveal that the USB does indeed fix the BBC iPlayer problem. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. And thats all theres to it. No engineer required. All menus load fine but every All menus load fine but every Still getting the same error message. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. Try clearing settings for iplayer. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. I am at a loss, can anyone help please, I can't be the only one with this problem? Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. All menus load fine Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. I suggest anyone still having a problem call Samsumg customer support asap. in. A forum where Apple customers help each other with their products. If your web browser is Safari, BBC videos still work but at a lower quality. Please see our list of fixes below. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. You may have an old unsupported version of iPlayer. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. 08-12-2017 Any Further updates or software problems will be available here. Luckily I have a program checking for changes to the page or I might have missed it. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. company number 03997482, registered in England and Wales. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. How can I check if BBC iPlayer is available on a particular TV? Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Everything appears ok until I try to run a seslected programme. The model of your device can be found on the back of the TV or in the device menu under Support. Include the model number and the version of software if possible. in. Update your View either the settings or support menu, then software updates. You must log off and on again through the device settings to use a wireless connection. (Smart TV, games console, streamer, set-top box, etc.) What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. in. If I go onto my tv and load IPlayer,it comes on no problem. Help choosing a device to connect to your existing TV. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. What kind of device is it? This is out of the BBC's control. All menus load fine but every If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. For the best quality, use an alternative browser. Netflix and the games I've tried are fine. If you have any questions/suggestions, please let us know in the comments down below. If so, disregard my post. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. 06-01-2018 I cant find it in the samsung website. Press the in. iplayer and My5 not showing any video. norm123, User profile for user: I've just tried this. Looks like my Smart TV isn't so Smart after all. Connected TV Update. I too have this problem on my Q7F QLED TV. If it is not, the device will usually advise you to update your software. Firstly disable DHCP on the router and reboot it. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. They way I currently fix this is to update my DNS details to another IP address. Check to see if this solves the problem after installation. 08:21 PM it is hard to spot. To avoid any confusion, my TV is: UE49MU7000. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. How do I use Chromecast with BBC iPlayer? You can do that by double pressing the home button and then swipe up on the iPlayer app. The only requirement to use the service is that you have a British TV license. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. I am at a loss, can anyone help please, I can't be the only one with this problem? 29-12-2017 I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Guess what logged in, and still get the 02001 Error. Press the Sign In button. All Rights Reserved. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. For a better experience, please enable JavaScript in your browser before proceeding. Try to uninstall and reinstall the app. 03:22 PM Read about our approach to external linking. Save my name, email, and website in this browser for the next time I comment. It is common for some problems to be reported throughout the day. Looks like no ones replied in a while. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. Both machines loaded into IPlayer no problem till 1 day ago. sooo fast too. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. This seems to flush the crashed BBC iPlayer app out of the TVs You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? No joy here sadly. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Simply disconnect and reconnect the device to the internet. I tried changing settings around and the version to Beta and the video to SD. Read about our approach to external linking. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Your email address will not be published. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. What is the error number? Just signed up for WS.. must say initially well impressed! Which programmes are affected? Consider performing a modem/router reset as well. Disable the VPN and operate on just a WiFi connection. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Connected TV Please bookmark this page. in. Take a look at our article BBC iPlayer detecting VPN to find out more. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. Then it stopped and gave error 02001. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. You are using an out of date browser. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Samsung UK say I am abroad so can't help. I didn't even have to reset the smart hub. It would appear that the BBC is collecting VPN address to block. Download the new firmware. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. in, 28-11-2018 I have had two calls logged but been out when they called back. Only option is to do it via USB stick. On the remote control, press the Home button, then select APPS, then Options. The No. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Registered in England. We hope this fix guide has helped you get back to binge watching your favourite programs. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. You also get the best data encryption and secure connections available. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. Go to the APPS menu by pressing the Home button on the remote. Where can I find system information for my connected TV or games console? Engineer said that cause of the problem only identified in last week or so. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. apparently harder to get to work on non-windows devices. Hi. Why is My Vodafone SMS not Working on Mobile? Can anyone help, User profile for user: Copyright 1995-2023 All Rights Reserved. BBC iPlayer isn't available on my device, how else can I watch programmes? All postings and use of the content on this site are subject to the. Hi I am in Portugal, fighting against error 02001. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. If that doesn't work, try upgrading your operating system. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Thanks anyway, 04-02-2019 It is usually a temporary error that number however it could be cause by all manner of things. Read about our approach to external linking. Thanks. i tried to auto update from the tv menu but it said no updates available. in, Any luck?? Once you enter this menu, it will let you know if there is an outstanding update ready. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. This site contains user submitted content, comments and opinions and is for informational purposes Immediately you should be able to see if the most up to date version is installed. To access the Samsung Store, click the application icon. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. Can anyone help, call I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Please Samsung work with BBC to sort this out, dont leave it to your consumers. I am on firmware 1151.1. The downside is that it doesn't work with the remote (expects a touchscreen). But I still got the 02001 error. Plus it's super easy. Some BBC media players stopped working from October 2020. Depending on what the cause of the problem is determines which fix you need to perform. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Take a look at the article below for a more detailed look at this. Have you had any luck?? Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. I did however get the login page today which gave me hope it would start working. Try upgrading your browser or try a different browser. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. ask a new question. Does it affect live or on-demand programmes? Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. any proposed solutions on the community forums. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Bought a Firestick. I have tried once but like you have been out when they called 4 days later. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Another option would be to force quit an app on your in. Error 02001'. Why am I seeing an error message when I try to play BBC audio and video? Suggest the o/p enters his TV in that list. If a device isn't certified, it won't be listed below. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Hi. 07:16 AM Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Toshiba devices certified for BBC iPlayer. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. I am having the same issue in Spain where ipalyer isnt supported. I played the video successfully on the two TVs. We believe that the behaviour only occurs on a Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. If its just one programme, check our. on my 100mbs connection from Aus getting 70mbs to london! omissions and conduct of any third parties in connection with or related to your use of the site. Some of you may have noticed issues with the BBC iPlayer service in recent days. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Simply disconnect and reconnect the cable if you are using a wired connection. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. 08:41 PM Where can I find version 1550? 08:48 AM Your device is 15-12-2017 Below are all the reported reasons to date. It may not display this or other websites correctly. Select Software Update from the Support menu. Thanks. 08:42 AM We will see. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. in. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001.