About Fendi. Organisation Model pursuant to Legislative Decree 231/2001. Find a variety of Fendi bags on 1stDibs. The client was provided an option to get a full refund but she wasn't happy with that. I opened the chat box on the website to ask a few questions. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. I am sorry this happened to you, but hopefully you willl get some satisfaction. They just keep sending the wrong paperwork to send back so DHL won't take it. The store reached out to the client but, he didnt respond. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Chat. Their store staff is clueless and only interested to sell sell sell. How long had you possessed the bag when this happened? 4. I did everything right and quickly from 12/12 to Jan 2nd. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. JavaScript is disabled. I'm surprised that they weren't more helpful considering that it was a $2400 bag. I was give a web site to contact to voice my complaint which no longer exists. Really disappointed - will not be purchasing again. They are claiming that they are not in receipt of this return. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. This is not due to normal wear and tear. Can't imagine how bad u feel when they gave u such a service. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. Made with in Ukraine. It may not display this or other websites correctly. Please fill in this form to send us your inquiry. So far the service has been very thorough. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. Enter a name to find & verify an email >>> . I was told the item had not been received by them. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. Absolutely one of the most third rate customer support from among the top brands. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Good job fendi. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Unbelievable. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Problem still not resolved after spending over $600 on crap glasses. Its been 10 weeks and Ive heard nothing. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Please find below our worldwide Client Services numbers and hours of service. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. BBB Business Profiles generally cover a three-year reporting period. The person helping me said they would text me additional photos and videos of the item. Sent in numerous pictures and have not recieved any responses. I explained I dont wear jewelry. do you have a pic of your bag? The item is still in warranty so I am hoping no trouble. This is not due to normal wear and tear. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Kim Jones joined her in 2020. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. Not to mention, everything I wanted to purchase was SOLD OUT. I would never use this company again. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. More than a month all I got was we are in touch with after sales and dont know exactly if we can. It may not display this or other websites correctly. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. The belt got lost. The item was bought in August 2021 and has a 2 year warranty. Surly that for Xmas they would have made this longer. I made them aware that their return policy is 3-5 days to verify the item after it is received. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. I now am sitting on a useless piece of paper and no gift to show for it. Still no refund and still have the wrong parcel. Wallet has aged a bit. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. Surly that for Xmas they would have made this longer. Are you sure you want to remove the following item from your Bag. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. Copyright 2016-2023 Getprospect. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. good luck! Terrible experience. On 1stDibs, shop a range of Fendi Spy bags. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! I'm curious what it looked like. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. You are using an out of date browser. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Bought a 2500 bag. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion No reply at all. Get Contact Info. Our customer service hours are Monday through Friday, 9am to 6pm PST. Monday-Friday: 9am-9pm EST. ** **** filled the complaint with the BBB on December 6th 2022. It has been over 30 days since this return was initiated. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : Are you sure you want to remove the following item from your Bag. can you write to their head office in italy? Where is the customer service? Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Favorite Designer They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Im struggling to get a replacement for 2 months! I feel that this is outrageous and will continue to take it up with the President of Fendi North America. The Fendi handbags in our collection include a range of styles . By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I never have any problem with any of these problems. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. I was really hoping it will hv optional additional hook for sling belt attachment. DHL even sent us an email to forward to Fendi. For a better experience, please enable JavaScript in your browser before proceeding. Terrible after sales customer service at their flagship store in Milan, Italy. I even offered to pay for it. What is FedEx customer service email address? Definitely a brand to completely avoid. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie.