And for about a year, the washers worked without any issue, but then it started to rust. What a shame. It may be possible to clean this and then apply touch-up paint to the scratch for future rusting. Costco is having me go through a insurance company for this matter. As many people here are noting the same issue, it definitely is NOT a customer-use issue. How can so many people be misusing the washing machine in the same way??? And to say that its the owners fault for not drying out the bleach cup area properly is ridiculous! Nor are we likely to buy any other LG products based on how the company has treated us with this particular product it doesnt take a lot to win consumers, but it also doesnt take a lot to lose them either!!! Hello and welcome to LG's step-by-step guide on how to clean the tub of your LG washing machine. It is comical to say the rust is due from using the machine in the manner in which it was designed. I also purches one of their top models. Same issues have sanded and tried sealing several times now its completely through the surface, NO MORE LG for us. This product is garbage and I also wonder why the class action was dismissed.?! Warranty says its a cosmetic problem and not covered. I I have the same rusting problem I bought my washer in 2012 model number WT5001C and it has all the same rusting problems on the top that I can see. The tops are allegedly defective and begin to rust within months or a few years of purchase. Now LG says it is out of warranty and too bad. Which I NEVER use. status of any class action settlement claim. Top is rusting in many places. Have a top load washing machine which I purchased from Best Buy. Pieces of metal have come off and stained clothing. They refuse to do anything about it! Since LG wont remedy this I will not buy any more of their products, which is a shame because I like the washer otherwise. I also purchased and LG Washer and Dryer in 2012; within the 1st year of purchase, the bleach dispenser on my washer is began to rust and now has corrosion that is damaging clothes and expensive bedding. All other parts are available, only the part that is causing this issue can not be found anywhere online. I am having the same issue. We noticed it starting in the bleach dispenser a few months after pushing the wash machine. Updated on February 24, 2015 L.E. My mom has been having the same issue with the rust on the machine. LG Class Action Says Washers Rust Defect Ruins Clothing, April 27, 2023 | Roundup Class Action Investigations, April 27, 2023 | Personal Injury Investigations, Roundup users may develop cancer, including non-Hodgkins lymphoma, Nursing home neglect and elder abuse lawsuit claim review, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Faulty parts and poor warranty. I know LG wont help, has anyone found a way to slow it down or to protect the clothes? Ive never had a washer do this. About 2 years later we started noticing the exterior finish around the bleach dispenser bubbling and then it started to the finish started to peel. The rust is spreading like crazy and getting into the drum. I AM COMPELLED TO PURCHASE ANOTHER WASHING MACHINE FOR CLOTHES SINCE MINE HAS BEEN RUSTING FOR OVER A YEAR. What a pile of friggen BS! We swap tops out when the rust starts again. What junk! I will NEVER by another LG, ever. What do we need to do? I dont use bleach. Is there any repair that can be done to seal rust area? Washer is a little over three years old. Terrible. If you make a purchase using Horrible customer service. Our laundry comes out with so much rusty flakes and most light garments are ruined with rust stain; some bigger rusty flakes can be manually rubbed off of garments before drying but that leaves rusty mess on laundry floor and tub, and therefore more manual cleaning for us. This machine was super expensive and replacing it will cost even more. This dispenser top is not meant to be removed- the holding clips break easily. TOTALLY DISAPPOINTED! I heard about the lawsuit, how can I become a part of this? Please read my reply to Others concerning this Issue!!! Absolute trash. Is there no recourse? What a joke!! Life is NOT good!! Ive had to make cleaning cloths out of some of my best towels. The one that was here just today say that they have a class action suit right now on their condensers in their LG Refrigerators!! Cant believe it. I am hoping that there is help for me and the others who are having this problem. Initially, I wasnt sure what was causing it but I definitely know now. Same issue. Asked the tech about it and if it could be fixed and he said it was from us spilling bleach on the paint coating. Paint peeling off, rust and other areas of bubbling paint. Piece of utter JUNK. Crappy material they used!!! Really!? Now its so rusted. i just purchase this Duowasher at costco thinking it was awesome to have a lower washer for small loads of laundry. We will put a bead of silicone in the crevasse Who can I contact to have this issue properly corrected. Home Depot would not cover it and referred us to LG. Weve had major rust on our top load washer and ruined many of our white clothes. Despicable. How do you join this lawsuit. My LG washing machine also had a lot of rust ? The machine is spotless otherwise. My LG water has the same problem of rusting around the bleach drawer. The rust is spreading to the inside of my washing machine. even though she is going to say shes not allowed to do that, that is not true they can give their first name and their ID NO.They are highly trained on how to get around your issue and will even lie and say that they will look into the issue and call you back or their going to have to escalate your call to another dept. Even if they sent me a 50% off coupon. Ruin $1,000s of dollars in sheets towels and bedspreads. Mine were bought in late 2012 and technically are still under warranty. The charge for the tech is $125. Washer still works but cup is rusting and putting rust in the wash destroying clothes. I have the LG top loader, which is rusted around the bleach dispenser, which I had to shut off because it was causing my washer to leak water on the floor. My LG washing machine started rusting about 2years after l purchased it. Our 2014 LG WaveForce that had been impeccable thus far and has been meticulously cared for by myself, began rusting around the bleach compartment in the last few months. 07-27-2020 12:57 PM (Last edited 10-22-2020 10:57 AM by MsBri1 ) in. Why on earth do they think its ok for a machine, that its job is to USE water, to rust in ony a few years of use? I would like to address the people at LG who make the decisions ; put their big boy pants on, and own up to their biggest faux pas ever. Bought our pair in 2012. THATS AT LEAST A START. How do I join the class action? How can this not be due to poor design and/or materials used a class action suit? The rust around the bleach dispenser has stain so many of our items.surprise that the class action suit was dismissed in june 2019. Can I join the Law Suit? Sounds so familiar! Im having the same issue with my LG top load. Same. My LG washer is starting to rust right side of bleach dispenser. A very expensive appliance that I otherwise love and is now useless, with rust coming into the tub. A little more than a year later, I noticed rust around the bleach dispenser area. Are there any recommendations to stop the spread of the rust? The rust has gotten so much worse over the years! I just stumbled on this site and to my surprise, I am not the only one experiencing this issue. The LG defense saying the consumer is to blame is ridiculous in my opinion. I cant use my washer at all! We have all the same problems with our machine any updates,or how to make a claim. A company is only as good as their customer service is and theyve done a big FAIL on this. Noticed a bit of rust forming near right and left sides of dispenser drawer as well as on the edge of dispenser drawer. I was going to reorder the parts to rebuild the top end (cheaper than buying a new machine) but to top cover has been discontinued. How can dry agitation with periodic spray possibly CLEAN anyTHING? i have had my LG TOP LOADER SINCE 2013 AND IT HAS NEVER WORKED RIGHT IT NEVER FINISHES HAVE TO RESTART IT ! Awful design. I too, have an LG washer, Inverter, Direct Drive, purchased perhaps 5-6 years ago @ Home Depot. My washer is a top load, True Balance, Top of the line appliance. I lifted the top of the washing machine and the freakin plastic, baby-blue bleach filler fell on the floor. This is CRIMINAL!! My LG washer started rusting at the bleach compartment which I have never used and now it has spread around the rim and onto the detergent dispenser. Stand by your product!! How disappointing! I cant afford to buy another machine. settlement administrator or your attorney for any updates regarding Works great except for the rust. Mine is rusting as well, all around the top of the machine. such links, we may receive a commission, but it will not result in any additional charges to you. So may have to take the chance. The rusting began a couple years after buying it. The screw on the lid rust also!! I put nothing in the dispenser yet it fills with water. I love the machine but the rust is getting exponentially worse. I wish I could the post the photos. Please add me if action can be taken against LG. I live in California. Now the rust is spreading. Its now rusted out not only around the dispenser but spread all over the inside top of the lid and down into the drum. Now its been 4 yrs. Had hand me down Maytag washer/dryer that lasted 25 years. Any advice?? LG needs to take responsibility for their carelessness. Ive joined this class action suit and not heard one thing regarding my joining or the status of this case. I emailed them before reaching and reading this. We havent even reached the 10yr mark yet. I also have this problem. Ive had my LG top loader since 2012 and have sent several emails to LG regarding the rust around the bleach dispenser. I am calling LG today but am not going to be too hopeful. It is disgusting. I feel its a crap shoot though as quality seems to be a thing of the past. All I want is the Top Mount of the washer replaced, which doesnt even involve NEW ELECTRONICS!!! Getting something new (not LG ever again) as soon as possible. We sanded down and are going to try and paint and seal to prevent any more damage to our clothing. Needless to say, I would never buy another LG product nor would I ever recommend an LG product to a friend! By doing research and seeing the exact same complaints here, it is completely obvious this is a well known faulty design issue in which LG is REFUSING to acknowledge or accept responsibility for! Rust So upset. Pics are incredible. How do I join this class? Bought it because supposed to be high-end washer and a reliable company. I am so frustrated!!!!!! Especially since its supposed to be stainless steel! My lg washer is rusted where the bleach goes. I have pictures of the clothes damaged. All I want its the machine fixed-or the problem taken care of . I also paid a pretty price for this machine, now I feel I need to replace a machine that is still working great except for the problem with my clothes getting ruined. We have had many color items of clothing ruined because of this issue. I know the warrantee is long gone. No warranty and the company didnt care. They blame it on the consumer. I will NOT purchase another item from LG, EVER! Thanks. When the process adds water the water rises high enough in the fill area to reach the metal top. I am having the same problem but never knew the spots on my clothes was a common problem until i googled it..what to do? They all mildewed. I bought mine in 2014 lg top loader and it rust around bleach cup also the control board went also in 7 years. The washer damaged 3200 in clothes as I didnt expect the washer to have rust inside the unit and when Costco dropped off the unit they turn on the water which makes it impossible to see anything wrong. And to add, the cap at the bottom of the tub breaks off. We owned an LG french door refrigerator and if it wasnt for Costco where we bought it, LG would have never covered it. Figures! I have purchsed less expensive washers over MANY years, and NOTHING like this has ever happened. Outrageous lack of quality control. I am experiencing tears and holes in my clothing, just dont know what to do about it. How do I get into this class action? Almost $2000 for both. We still fall under the 10 year warranty that the manufacturer offers, yet, my mom attempted to call and the representative had mentioned that she had to partner up with the location where she purchased the product from. Today the cover inside bottom middle of the drum sheared off. I got my first LG front loading washing machine in 2014. Within a few years it started rusting around the bleach dispenser. i have been through All of their little scenarios!!! What the heck is up with LG? Not the consumers.we bought ours in 2012. I even bought the extended warranty and paid for it for several additional years before deciding not to renew it and now this. Same issues with rust sounds redundant.. Also error codes constantly.. 4 year old washer.. its sad no quality anymore Bad product and bad service.. I do not know what to do at this point. I washed for the first time and saw the rust on top around the bleach cup. Its just a request though. Would not recommend LG top load washer with bleach dispenser. My home warranty does not cover this issue as rust is not covered, despite it otherwise being covered by the warranty for years. 2:18-cv-15584, in the U.S. District Court for the District of New Jersey. I feel I have been scammed. I just happened to notice during a routine cleaning that the rust has worsened. Please keep me in mind if you find we have a case. I bought my pair in 2012 and the top around the bleach dispenser rusted within 2 years. And when or if you do call customer service get the techs name that you spot with and her ID.NO. My husband took it apart and sanded down the rust then repainted it with appliance paint. I have the same issue. I am also having this issue. I have been taking my clothes to family & friends homes. Our washer isnt just rusted, it is perforated through the top. If the class action is re-opened, please include me. your claim status, claim form or questions about when payments are THIS IS A MATERIAL DEFECT IN MANUFACTURE. While on the phone I came across this thread. I wont purchase another LG washer. NOT SO!!!! Rust started to accumulated about a year after we got our washer. Information contained in service manuals typically includes schematics / circuit diagrams, wiring diagrams, block diagrams, printed wiring boards, exploded . I have a LG washer that started rusting around the top of the bleach dispenser. Will never by LG again. It has gotten worse recently to the point that 3 garments are completely destroyed by rust stains. I went to that website but could not see the LG rusting casesaw a mildew case. How can I join the class action lawsuit? I really hope costco gets informed about it and replace it with some other brand that wount be super expensive as this one and defective. If you know of anything I can do about this big eye sore, please advise. I cant believe that the class action suit was dismissed. Will need to buy another washer machine.