I had the same issue after upgrading from Fedora 28 to 29. But I had the same problem. Some installs on This version has worked flawlessly through all the upgrades. To sign in, use your existing MySonicWall account. 1. 192.168.12.x and my home is192.168.1.x .NonProf, I have noted that browsing to the IP address of the file server rather than the name actually prompts me for my windows credentials, when connecting though after a reboot, it wont remember these details even after ticking "remember credentials". People look at me like my head is on backwards when I tell them what the fix for the error is! Now any version will not install correctly. Your IP: Reinstalling after Uninstall and deleting files worked for me. 2013/02/21 22:49:47, Receive SvcMsg : 272, wParam = 0, lParam = 0, content length = 0 -Changed the Remote Access Auto Connection Manager and Remote Access Connection Manager to automatic (as recommended by MS). Does the process ID stay constant from machine to machine? Status - Connected (yay) , once i try connecting to mapped drives it just wont work. Also if you setup your client Windows 10 devices to use Internet Explorer only for the Web Portal and use the Net Extender from the portal it works. Hopefully they fix NetExtender soon (or make this app a little more friendly to use), Next I tried NetExtender. Table28: NetExtender Connection Entry Cannot Be Created: : NetExtender connection entry cannot be created. Regenerating the certificates with SHA-2 on the SonicWall UTM Appliance. You will now have the ability to control the service status, and the fix should persist through reboot. Uninstall SonicWall and reboot. or check out the SonicWall forum. The status never changed and it never connected. Asking for help, clarification, or responding to other answers. NetExtender Agent Version is: 1.0.53. After that it worked for me! Not sure what am I doing wrong. Output of uname -a: Linux daniel-pc 4.9.44-1-MANJARO #1 SMP PREEMPT Thu Aug 17 08:23:52 UTC 2017 x86_64 GNU/Linux. However when I clicked on connect it initially said verifying user sign-in and credentials after about 3 seconds that message went away and I was never asked for my username or password. None of these seems to work without a reboot defeats the purpose as the error goes away if you just reboot, Device Manager - Networking adapters, uninstalling the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then Scan for hardware changes. Now that we're 4 months since release, how long until we have a compatible version of NetExtender so we can enable this security feature again? This month w What's the real definition of burnout? Version 10.2.322 was recently released and should work for Win11, https://www.sonicwall.com/products/remote-access/vpn-clients/, https://community.sonicwall.com/technology-and-support/discussion/comment/14286#Comment_14286, https://community.sonicwall.com/technology-and-support/discussion/comment/16037#Comment_16037. (Each task can be done at any time. The driver and version are: NxDrv.sys. Type the following command to remove the service: sc delete SonicWall_NetExtender. ), the thing that worked was going in to Device Manager - Networking adapters, uninstalling theWAN Miniport (IP) and WAN Miniport (PPTP) devices, then Scan for hardware changes. switched our windows 10 users over to sonicwall mobile connect, there are a few that still have net extender, I did have to reinstall the client after doing the upgrade to anniversary. The service should I perforned this myself and it works all the time. I realize this is old but is still relevant and happens a lot. Thinking it would help by updating to the latest version; it was uninstalled. Corrected by run .MSI from Admin command prompt. Started having this issue and24kKarl's solution was the only one that worked for us. NxDrv.sys was published as oem7.inf in my case. Why refined oil is cheaper than cold press oil? WebI have a laptop that NetExtender worked well on it, until yesterday. rev2023.5.1.43405. NetExtender connection issues after updating to 10.2.319 rombo Newbie December 2021 Ever since I NetExtender updated to 10.2.319 I have been having issues on my Windows 7 machine. So both machines got RAS errors today, both were resolved by removal of all WAN miniports, scanning for hardware changes, and one had to reboot for it to take after that. Click that, and it will bring you to the startup options. Expand and select on Trusted Root Certification Authority then Certificate | all Tasks | Import. the thread. When I opened setting and looked at the VPN it said connecting. It seems that the issue is that some files are named incorrectly and so a symbolic link needs to be created in order to successfully connect. Thanks, Customer's Netextender client stuck on Preparing, Scan this QR code to download the app now. Driver Version:2.0.6.1. You can email the site owner to let them know you were blocked. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! This should allow you to get past the Connecting to tunnel part. NonProf, I have noted that browsing to the IP address of the file server rather than the name actually prompts me for my windows credentials, when connecting though after a reboot, it wont remember these details even after ticking "remember credentials". These steps fixed the issue for me. https://www.sonicwall.com/en-us/support/knowledge-base/170502704722347. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. Why could not SonicWall open source the OS interaction code and let distros adapt and improve it? I'm following the IP and port so for example 177.177.187.177:4433, then adding the domain and password. I am running the current version of NetExtender, but only with Core Isolation/Memory Integrity turned off in Windows Security. Open MMC and click File then Add or Remove Snap-ins. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. I then entered the IP address and port (x.x.x.x:4433 Opens a new window) with my username and password. We tried the uninstall re install (with file deletion) as well as a fresh install on a new machine. 2013/02/21 22:50:01, Receive SvcMsg : 319, wParam = 1, lParam = 0, content length = 0 I won't have any choice, this product is about to put me out of business, and I only have a handful (5 maybe) of installations. 2013/02/21 22:42:26, Receive SvcMsg : 320, wParam = 0, lParam = 0, content length = 60 Isn't there a team to resolve and update the driver to a compatible version? All rights Reserved. I've had the issue listed above, but I have also had the odd issue where some users can get connected via SSLVPN, but they can't access any of the local network resources. Not sure if it was my new NIC or a Windows upodate. -Tried uninstall and reinstall application. The install will get about 3/4 of the way installing and then rollback. Go to your file manager and you should see the mapped drives or whatever is setup for the session.7) Log out. I've had the same issue with Windows 10 and have figured it out how to fix it. Connect and share knowledge within a single location that is structured and easy to search. All I can think of would be to make sure the domain is correct (case sensitive). Some people use Windows and contractors (like myself), use whatever, which in my case is Manjaro (Arch-based) Linux. Most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. Note that in Step 7, after the last WAN adapter is deleted (disable didn't work), they all reappeared (Step 8). I manage about a dozen laptops with NetExtender, and they've all had this issue at least once. But to address your issue, if your local network has the same IP address as your remote connection like 192.168.1.x you will encounter this issue, so you should chnage your home internal network to a different subnet. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss To resolve this, I had to use a slightly more specific procedure. Navigate to Windows Service manager under. We too are having problems with Windows 10 anniversary edition (build 1607) and NetExtender. - Rebooting does help but I don't want to keep rebooting my system even if its once a day. Resolution. 1. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. Creators Update lands and the Mobile Connect App starts having problems. The guide is available here: On a good day, I'm just embarrassed to be in this business. You should be able to click on "command prompt" at this point. I dont of any way to download it except to install ver 8.0.241 and try to connect. Check your OS Version, NetExtender only supports Win2000 or above, Mac OS X 10.5 or above with Apple Java 1.6.0_10 or above, and Linux OpenSUSE in addition to Fedora Core and Ubuntu. I have attempted to log out and log back in multiple times, same result. They don't have to be completed on a certain holiday.) I had this issue with a few people after a firmware upgrade and fixed it.. What I did was. Windows 10 Pro, happens to multiple devices. Yeah, I had my reasons for not wanting to reload. The best answers are voted up and rise to the top, Not the answer you're looking for? You can confirm this by opening up services.msc and confirming you do not have the ability to start/restart/stop RAS from the GUI. If you install the NX client on Win10, you may get a RAS error (remote access service) that immediately disconnects your SSLVPN session after you connect. If you have feedback for TechNet Support, contact tnmff@microsoft.com. Anyway, that resolved the shutdown. I will add one additional note to the original procedure: you may need to disconnect and reconnect to your local network (LAN, wifi, whatever you're on) after restarting the service. I was literally starting to load some of the other equipment in my truck. We are having the exact same issue. The first one went just fine. Just like that, boom. Your daily dose of tech news, in brief. Here is my approach to solve the problem. Everything went smoothly my PC restarted 2 times. Personally? (Each task can be done at any time. 1. This works great, has anyone made a script for it yet? Unistalled, then deleted folders, searched registry for Sonicwall and Netextender, reinstalled, and it started to work. 8.6.263 2) Uninstall Net-Extender and remove everything that says Sonicwall or Netextender in your registry manually. It did help me to fix an on going issue affecting a couple of Microsoft Surface PRO machines. Learn more about Stack Overflow the company, and our products. The version of nxdrv.sys is still 2.0.6.1 and still causing memory integrity to fail and forcing you to disable this of you want to use netextender. After trying several different methods of fixing, none working, I finally came across a forum post on the Gentoo forums about the same issue. Saravanan, I am using the current version, 10.2.309 on a Windows 10 machine running version10.0.19041. I can reliably reproduce this error on every Win10 Anniversary computer I've been on. With NetExtender, remote users can securely run any application on the remote network.Users can upload and What are the advantages of running a power tool on 240 V vs 120 V? Once connected, NetExtender will create a file called sslvpnroutecleanup. Go to Device Manager and check if the SSL-VPN NetExtender Adapter has been installed successfully, if not, delete the adapter from the device list, reboot the machine and install NetExtender again. How did you get it to work? For configuring the MySonicwall follow the below KB. WebFor resolving The Windows Remote Access Service (RAS) has encountered an error problem, Please follow the below step; Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. https://community.sonicwall.com/technology-and-support/discussion/3338/10-2-1-3-27sv-and-windows-7-netextender-problems#latest. Making statements based on opinion; back them up with references or personal experience. Best regards, Hurry See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. As OP, I just wanted to come back and update this for anyone who stumbles across it We ran into more problems with SonicWall SSL-VPN and, after a long conversation with their support, we were told to stop using the Mobile Connect App with Win10. 2013/02/21 22:49:56, Receive SvcMsg : 279, wParam = 1, lParam = 0, content length = 0 Did a reinstall, restart, etc and still, if she loses her connection for whatever reason or starts the next day with a fresh connection it just gets stuck on preparing. All our employees need to do is VPN in using AnyConnect then RDP to their machine. reset your network configuration if you are using windows 10 . 2013/02/21 22:49:47, Receive SvcMsg : 266, wParam = 0, lParam = 0, content length = 0 Im running win 10AE with netextender no problem. WebThinking it would help by updating to the latest version; it was uninstalled. 2013/02/21 22:51:40, Receive SvcMsg : 283, wParam = 0, lParam = 4096, content length = 0. The most prevalent being "Initialing engine..failed". If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. Thansk Roger, this solved my issue. https://www.envisionsuccess.net/blog/connecting-to-a-sonicwall-ssl-vpn-using-windows-without-netexte https://www.sonicwall.com/en-us/support/knowledge-base/171210134226180. Confirm Local Computer then select on Finish, click OK. That App has some problems but they are ironed out and it works for several months. Are we using it like we use the word cloud? 2. When NetExtender is installed, it patches ppp configuration files. Thank you for visiting SonicWall Community. Any the WAN Miniport solution worked for me. How can we remove all drivers correctly? Has this been resolved yet so the security features in Windows 11 can be used? I do not understand that Sonicwall is just ignoring this issue for more than a year?! It will not work if it is not typed in using the right case in the netextender connection window. Additional testing has created inconsistent results. The most prevalent being "Initialing engine..failed". NetExtender doesn't clean up. A window opened and said in order to use NetExtender I needed the latest version which would install in 10 seconds or now if I clicked OK. This will download the latest version of NetExtender. It then connected without me re-entering my username and password. 3. problem still exists, grab following information and send them to support: For further help, please contact Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10. this is usually the cause of the problem. If problem still exists, obtain the following information and send them to support: Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. 4) Open up Internet Explorer ( NOT EDGE ) as this supports NPAPI - Chrome and Firefox does not5) In the Internet Explorer privacy settings add the FQDN or the IP address to your trusted sites. I've downloaded the latest version of NetExtender (App Ver: 10.2.322/Svc Ver: 10.2.300), but it won't install or run unless I disable the Core Isolation/Memory Integrity functionality in Windows 11. application, and it doesn't work with Windows 10, then your organization The package was successfully removed, and I was able to enable the memory integrity feature. If the problem still exists, obtain the following information and send to support: The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. My logs are essentially identical. Strangely i can ping my printers using their internal IP Address, so i know i am inside the network.. Any help would be greatly appreciated!!!! We have an absurd amount of software and applications in use at this organization, and so far this is the only one that hasn't been able to keep up with Win10 support. Login or After a bumpy start, we are now all using the SonicWall Mobile Connect App without any issues (about 20 of us). After that and re-installing NetExtender, everything worked smoothly again. Search the forums for similar questions Opened that txt file and found all SonicWall drivers. 2. I have seen quite a few sonicwalls stop responding to Netextender requests, not sure of a cause, I suspect port scanning or a firmware bug. The exact error message is: "The Windows Remote Access Service (RAS) has encountered an error. 36 Replies 1) Go to your mysonicwall.com and download NetExtender ver. I set back all network settings by accident and had to uninstall the WAN Miniports. These instructions may be related to this KB:https://www.sonicwall.com/en-us/support/knowledge-base/17050270472234 Opens a new window, These instructions may be related to this KB:https://www.sonicwall.com/en-us/support/knowledge-base/170502704722347 Opens a new window. Obtain the following information and send them to support: The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. WebYes we updated to 7.0.1-5080 firmware mainly for this fix. A product that is supposed to be safe forces us to disable a windows security feature. Win7 and pre-Anniversary Win10 machines still seem stable. This topic has been locked by an administrator and is no longer open for commenting. Does a password policy with a restriction of repeated characters increase security? I don't know if you found a solution to this yet or not. All our employees need to do is VPN in using AnyConnect then RDP to their machine. Once logged in Click on the Net Extender button which will launch and authenticate the user and you will get your remote IP subnet. It's not available for download @Liz_R thats a misunderstanding, @Vijay_Kumar_KV was talking about the latest SMA Firmware 10.2.1.6 at this time (which is now 10.2.1.7) if it applies. Then rebooted. how to debug this? To continue this discussion, please ask a new question. The next thing I know the laptop goes from taking four seconds to shut down to 4 minutes. delete the c:\program files\sonicwall directory. I browsed to our network withoutany problem. Ubuntu won't accept my choice of password. Solution was the removal of all WAN Miniports: I had Netextender open at the login screen when I did this. Finally, after uninstalling Netextender, I ran the following command as administrator: "pnputil -f -d oem7.inf". WebWe are having the exact same issue. If its not solving the issue permanently with above steps, Try to install Sonicwall Mobile connect. I have done a full reinstall of the client but still wont start. 4. 2013/02/21 22:42:19, Receive SvcMsg : 279, wParam = 1, lParam = 0, content length = 0 138.197.128.86 Above described solution with deleting all WAN Miniports still worked perfectly also for NetExtender version 10.2.315. +1 for Roger WAN miniport and/or pptp devices being removed fixed for me - not sure if it will be permanent but i suppose we'll see. 8 Solutions - Fix Preparing Automatic Repair Loop Windows 10. One problem was this Dell Data Data Vault BS, which you can shut down via Task Manager, Services, then just delete the files from \Program File\Dell Bullshit (you'll find it). MS seems to be making a lot of changes in a short period of time. This month w What's the real definition of burnout? If you want to make sure no damage was done though, run the following checks on your machine. Your daily dose of tech news, in brief. Are there any beta versions available that are compatible? Frankly, the whole thing is a little strange. The patches are distribution specific. 1. This solved my issue. I have used NxCleaner to remove the left overs and used this reference as well, to no avail. taskkill /F /IM negui.exe taskkill /F /IM neservice64.exetaskkill /F /IM neservice32.exeNet stop SONICWALL_NetExtenderNet stop RasAutoNet start RasAutoNet stop RasManNet start RasManNet start SONICWALL_NetExtender, Testing SonicWALL VPN with Windows 10 Creators Edition (1703). Your daily dose of tech news, in brief. Just get sure you get the really latest version of NetExtender, which is not in the NetExtender section, the SMA 100 series section is the best spot for this, just check the latest firmware versions and you'll find the latest NetExtender as well. 2013/02/21 22:42:52, Receive SvcMsg : 279, wParam = 1, lParam = 0, content length = 0 Well, at least I fixed it on 20+ devices. I know this is very after the fact, but I find that most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. Cant comment on any security issues though.Its not something im using day in day out. I'm having an issue when I open the browser to http:/ Opens a new window/myIpaddress:4433 it displays a no data received or this page cannot be displayed. Using Powershell I can setup the connection, it prompts me for domain/username and password, which i can enter fine. There is nothing just called RAS, which one are we talking about? thats how most of the Major firewalls VPNs work in windows 10, they add additional settings that you can select in that dropdown. Please feel free to try it and let me know the result. Ok, long answer. 5. Mobile Connect works on some Windows 10 Creator editions while it does work on others, NetExtenders works on some Windows 10 Anniversary editions while it does work on others, Good News: I have been able to get either Mobile Connect or NetExtender to work on all of my Windows 10 workstations, Bad News: I find these inconsistent results extremely frustrating. Interesting. To create a free MySonicWall account click "Register". To create a symbolic link to connect with NetExtender successfully you need to: This should allow you to get past the Connecting to tunnel part. NE does some funky stuff on Linux. On my old Win10 Machine, I am using Windows Defender. Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10. Disable Core Isolation on Windows 10 : Click Start | Settings | Update & Security | Windows Security | Click on Open Windows Security | Device Security | Click on core isolation details |Turn off Memory Integrity Run the NetExtender cleaner tool as Administrator. We've reached out to Dell/SonicWall and they originally told us the latest version of NetExtender is not supported on Win10 (nothing about this is mentioned on the MySonicWall website) and that we should try8.0.238, however I can confirm that has the same problem.