They do warn that responses to this number may not be immediate and that you will be charged at your providers standard rates. If you're interested in purchasing Sky and would like to speak to someone in our sales team, please visit our Shop. If your complaint is about something youve seen on Sky TV, you can ring the specific viewer complaints line on 0344 241 0265. When I did, within around a month, I started to receive cards through the post from Sky offering various discounts. If you are unsure a good Sky TV contact number is the general queries one 0333 7591 018, available from 8.30am to 11.30pm every day. Told them I had lost my job and felt it unfair that Sky offered me anymore discounts and I would review my options when circumstances improve. Okay, so that initial call to Sky can be a bit tedious, but for between 30 minutes and an hour of your time, you could save anything up to 500 a year. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Sky is a little more reluctant to haggle for broadband and landline rental prices, but its certainly not impossible to get a discount. They flatly refused to do any sort of deal. If you are looking for a new broadband deal, check out the great options availble through Selectra. If youd like to keep on negotiating, helpful angles include: -. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. Shares, Investment and Personal Finance Discussion Forums, Thanks to Anonymous,jfgw,Steffers0,Borderline,Shelford, for Donating to support the site, Postby CatcheeMonkee February 7th, 2017, 5:11 pm, Postby supremetwo February 7th, 2017, 6:35 pm, Postby Mike88 February 7th, 2017, 6:54 pm, Postby wheypat February 7th, 2017, 7:58 pm, Postby Stompa February 7th, 2017, 8:13 pm, Postby NomoneyNohoney February 8th, 2017, 12:37 am, Postby Satsuma February 8th, 2017, 7:55 am, Postby Mike88 February 8th, 2017, 8:15 am, Postby Stompa February 8th, 2017, 12:14 pm, Postby NomoneyNohoney February 8th, 2017, 3:00 pm, Postby didds February 9th, 2017, 10:50 am, Postby NomoneyNohoney February 9th, 2017, 5:00 pm, Postby foundone February 10th, 2017, 11:50 am, Postby Satsuma February 10th, 2017, 4:36 pm, Postby foundone February 10th, 2017, 4:55 pm, Postby Satsuma February 10th, 2017, 5:48 pm, Postby ThirdWay February 10th, 2017, 7:37 pm, Users browsing this forum: No registered users and 0 guests. No, you only need one minidish to get Sky+. If you'd like to read more about this service then visit our Sky Talk product page for comprehensive information. Get Deal. Household Money Saving, 2023. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. 12 or 18 months). Skys Twitter account is staffed from 8.30am to 9pm on weekdays, and from 9am to 9pm on weekends. Managing Sky Go devices, changing your TV pin, activating Remote Record and pairing your viewing card. Call the Sky team on 0333 759 0621 and explain you want to speak to the Retention team about leaving or changing your package. TV channels are often the most expensive part of any package. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. They started at 50%, rose to 60% then decreased back to 50%. The options have been streamlined to ensure you get through to the rightSky expertas quickly as possible. With the upcoming Sky price rises, the time came this morning to call their customer services "to leave them". My ancient Sky+ box couldn't be connected as it was Scart only and the TV was HDMI only. In our December 2022 poll, over 8,000 votes were cast on which firms MoneySavers have tried to haggle with in the last year and how they got on. If you have a movie and/or sports package and dont really use them, you can save a lot of money just by cancelling them. They often have to grapple with clunky computer systems, too. When it comes to writing to Sky, you have two options. You get a handy prompt to start any film from the beginning, alongside the option to browse Skys entire catalogue of films. If you are a journalist and have a query about Sky please email our communications team. You can get a cheaper deal as a Sky customer in three main ways. Tv went off. Grant Way Highlight MyAccount, then press select. If possible, find out before you call whether you are still in a contract. Get TalkTalk today for fast and cheap fibre broadband. In fact, wed recommend you didnt! We try to keep deals and information as accurate as possible, reviewing our packages on a daily basis and working with Sky so we're up to date. If you really want to save money, be ruthless - what you could live without? Thanks. This website uses cookies to give you the best experience. They send updates and a signal to your Sky box and not much else. There's the base entertainment pack, and this includes the usual channels you'd expect, as well as Sky Atlantic which features loads of exclusive content. Your online account also has many of these functions. Response time on this service is not always immediate, as your agent will often be helping several customers at the same time. Contact Customer Services on 03442 411 653 for general queries with your service. New customers get better offers. When you call that number your Sky expert will guide you through the options available, but Sky Cinema is pretty simple anyway. You'll need to make sure your Sky account is up to date with payments. Please note that all content is for information purposes only and should not be construed as financial advice. Alternatively, another Sky contact number that is often linked to complain requests is 0333 7591 450 and it should be available at the same times as general Sky contact number. Sky customer service number Sky's general customer service number is 0333 7591 018. Weve included every Sky contact number youll ever need in this guide, including our Sky contact number which will put you through to our dedicated, friendly and experiencedSky team. Representative example: Total payment for 43" Sky Glass - 624; Upfront payment - 10 10640637, Registered address: Acre House, 11-15 William Road, London, NW1 3ER 2023 ismybillfair.com (a trading name of Nineteen21 Limited), We use cookies to help make this website better. Alternatively, you can opt for individual Sky Sports channels, and some customers prefer this because you're getting only the sport you love. Please note, some mobile providers charge a premium for 0844XX numbers, if this is the case, download the WEQ4U app, you'll then be charged the . Why not take a look at some cheaper alternatives to Sky? Within a few months they'll be the ones jumping through hoops to get you back! Often the best deals will require you to recommit to a new contract (e.g. If you are an existing Sky account holder, the automated service will recognise your number and offer you options relevant to the services you currently receive, to direct you to the right operator. If youre happy to do this, it can unlock better discounts. If youd like to raise a complaint to Sky, you can do so with the dedicated complaints number, 0333 759 1898. So they are bound to have a statistical analysis of your viewing habits and can guestimate how hooked you are on their service. Once you have your Sky iD set up you can download the app through the App Store or through Google Play. It helps to have a plan. The Sky Virtual Assitant can help you with things like: Unless you're looking to join Sky, you will need to log in to your My Sky account to get the best help from Sky's Virtual Assistant. Research the deals, discounts and codes that Sky and its competitors offer to act as a basis for negotiation. I think a lot of companies are cutting back on their retentions now. We use online advertising to help consumers get the best from their phone and broadband services. For example, you can get in touch with a Sky TV sales team representative on 0330 1656733 or a Sky Mobile agent on 0330 123 1785 and these numbers are available from 8am-10pm. About. This can be as much as 50. That number is only for those looking to get Sky Sports as a new customer or upgrade as an existing customer. You can message Sky on Facebook or tweet @Sky or @SkyHelpTeam on Twitter for support. Do you love Sky your TV package but found its becoming too expensive? Complaints in writing will also be forwarded to the most suitable person, who will typically respond by phone call, or in writing in some cases. The first way to consider is through arranging a callback via their website, for which youll need to provide: If you prefer, they also offer a live chat service through which you can speak with one of their agents and save yourself filling out a couple of the above boxes. Online exclusive. It is possible to find a different package with Sky to help save money, or to get more services for the same price. Its in their interest to keep as many customers as possible. EH54 7DD. Additional subscriptions are charged separately to the Sky Glass credit agreement. If you're experiencing any faults, check our service status tool to see what the issues are - and how we can solve them. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. That was it. All of the phone numbers we have provided in this list are for Sky UK, and if you're in another country you'll need to use the +44 code for United Kingdom. Resolving your issue by phone may involve escalating your complaint to a specialist advisor. The automated service will then ask you to state aloud the reason for your call, and direct you to the appropriate department. The Virtual Assistant will then direct you to relevant resources, with a button to sign in to live chat, if applicable. The discount Sky offers is generally in the region of 40-50% and sometimes I also receive a credit to my account. We also welcome any feedback as we strive to keep improving our service. Do all you people who get these amazing deals have quite a hefty bundle with Sky to start with? Second, see if you can downgrade the package to the minimum amount, such . Dolby Atmos, the state-of-the-art audio system, is included within the TV itself. Getting the right Sky contact number isn't the most straighforward thing to do. The new structure and retention/winback strategy appears to be directed at committing more customers to an 18 month minimum term on the single base pack- Entertainment- then offering more flexibility around additions/removals from the base pack, with most options being on a 31 day rolling contract. Hagglers have reported an over 80% success rate with RAC, Virgin Media and more big firms. All of our trained agents are experts who are able to assist with all Sky TV packages,which is why we're able to provide a numberwhen you want to contact Sky about getting or upgrading TV. Sky Cinema remains a highly competitive option for streaming movies on demand. At about the same time my son also told Sky he was leaving and received all sorts of offers for discounted deals. Sky also has a number of service options if you have additional access needs. Sport has never been a big part of my viewing and for the occasional events I either go to the Pub or I could resort to a NowTV 1 day pass. All calls to the Sky call centre are free if you have a SkyTalk bundle. (assuming you were a good customer who paid on time etc). We compare deals for new customers looking to switch and save. You will need to arrange a visit from an engineer for Sky Q, even if theres already a Sky dish installed at your new home. This route is known as Alternative Dispute Resolution, where CISAS will review the complaint and make a decision on your dispute. Call Spectrum support at 1-844-287-8405. When the agent asks what your call is about, explain how: -. PO Box 43 Livingston, West Lothian "Do all you people who get these amazing deals have quite a hefty bundle with Sky to start with?". In other cases, it appears sporadically as Sky's Virtual Assistant. Tracking orders and rescheduling engineer visits. All rights reserved. Sky Retention Deals? Newmarket. If you've heard all about Sky's newest release, Sky Stream, and want to know more,then call0330 1656 733. 0 one-off cost. Tell them that you find it too expensive and want to save money. If you plan ahead, you can have your new provider up and running with minimal disruption. If you're trying to contact Sky, reaching the right team is key to getting your query sorted. Copyright 2023 Digital TV. Advice would be much appreciated. Here's how to get in touch with us. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Perhaps youre like I used to be, spending years with Sky, sighing every time they send you a price increase whilst you see new customers get great deals. Sky deals with complaints posted on Twitter through @SkyHelpTeam, and wed recommend a direct but polite approach here. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Contact Sky and Make Sure you go to Disconnections Department When you call, make sure you are in the right department, the customer retention department or disconnections team are the department whose job is to keep you. Free ad-skip is included in all the Sky Stream deals below for 18 months, which will allow you to fast forward through any adverts while you're watching your favourite catch-up and On Demand TV streaming services, such as ITV X and 4oD. Continue using site, 2023 ismybillfair.com (a trading name of Nineteen21 Limited). Marketing cookies enable us to target advertising on third party websites and services towards groups of people who . This is the one Sky contact number constantly referred to as being dedicated to customer service. I would strongly suspect your Sky boxes will automatically report back (via your broadband link) to the Murdoch Empire every programme that you watch. You can view our cookie policy here. All deals correct at time of writing (01/04/2023). I was talking to Sky today. If it isn't, Sky will need to make a small system update so it will function. I've bought a Humax box for around 80 simply so that we aren't totally reliant on Broadband. Live chat avoids this, although it can be much slower, with agents taking minutes to answer simple questions. Call 0333 759 3772 to reach the Sky downgrade team. Those who dont yet have a Sky account should hold the line. Providers usually go by address too, so cancelling your account under your name and having someone else you live with try and sign up asa new Sky customer unfortunately wont work either. I telephoned them last year to say I was leaving and was told my package would be cancelled after 30 days as per the conditions of contract. All Rights Reserved. If you are an existing Sky account holder, the automated service will recognise your number and offer you options relevant to the services you currently receive, to direct you to the right operator. Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada In the case above were 6 months. This is a little slower, but at least you dont have to speak to somebody. You might be disappointed with the response you receive after your Sky complaint. So, after being offered a weak "retention" deal, we cancelled it. All providers will have their own terms and conditions when it comes to what constitutes as a new customer, and for Sky its when youve left and havent returned to a Sky deal for at least 12 months. If you've decided that you don't want to subscribe to Sky any longer, you can get in touch with the cancellation team to request that your services are stopped. Not Available. I've been with Sky since 1993. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you're interested in getting Sky Sports then you can call0330 1656 733. If you would prefer to write a letter to Sky, you can do so by sending your correspondence to their address which is: Sky Limited Should I start investing? They can also help you add a phone to an existing Sky Mobile account. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. If the easy options above dont appeal to you and youre out of your 12-month minimum contract, why not haggle and keep your favourite channels? The popularity of Sky Glass is ramping up considerablywith both new and existing Sky customers. But tell them youre not willing to pay that much and the agent will give you a date that your contract ends (this is usually 31 days from your call). Always remember anyone can post on the MSE forums, so it can be very different from our opinion. For a few times! To take broadband with you to your new home, please schedule a transfer by calling 03332 00 8000. Alternatively, visit the Sky site and contact live chat. Take a look at how to watch Sky Sports without a subscription. If youre interested in getting Sky Glass or upgrading to it, you can call this Sky Glass contact number:0330 1656 733. Compare broadband, phone line and TV deals to find the best buys and sign up to our weekly email to get the . But threaten to vote with your feet and see how it all changes. You may not be aware, but on the Sky website, theres an area that offers cheaper deals for existing customers. If this is the case, or if you have not received a resolution after eight weeks from when you first sent the complaint, you can escalate your complaint to the Communications and Internet Services Adjudication Scheme (or CISAS), an independent organisation. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Hi, I pay 38 for Sky TV at the moment for Ultimate TV (Entertainment and Netflix), Movies, Kids and HD. If you have found a better deal, let them know. For customers with other phone services, the Sky contact numbers remain the same but will have a cost depending on your mobile or landline provider's call charges policies. To get in touch with Sky via email, you will need the Sky email address which is [emailprotected]. Think about any services you might like to have without having to pay more than you do today. At the time of writing, a weekday visit is 50 and weekend visits are 65. Call our sales team directly on and well recommend the best deal for you, with no obligation to buy. If youd rather craft a written note to Sky, find its email address and physical address below. It's worth going over the information on the Sky Help page before you choose to contact Sky from the bottom of the page. I received a letter stating that it would be increasing yet again - by 2.75. No offers and no telephone calls to lure me back. You can join Sky by purchasing a Sky Stream subscription, and you can also switch to Sky Stream if you're already a Sky customer. Firstly it is important to understand whether you are being overcharged by Sky and you ought to do something about it. You can also use Relay UK (previously Next Generation Text Service) with Skys customer service lines, aiding your experience if you have hearing or speech difficulties. You may even be randomly assigned a custom phone number to call making it frustrating if you want a consistent contact number for ease of reference. Livingston First of all offered free broadband for a year, then free broadband plus a 30 bill credit, and finally phone and broadband . You'll find handy guides that deal with all kinds of issues and queries below. It works by taking two digital feeds from your minidish enabling you to do great things like watching one satellite programme whilst recording another and even recording two different channels simultaneously. The bravest amongst you could let the contract end. These change all the time so just let the agent know what you're looking for and they'll do what they can to find you the bestprice. Call 03442 411 653 now. Below you will find the Sky customer service number for TV, Broadband and Business. Go to https://www.sky.com/help/articles/cancel-sky-tv and click Yes, I still need help at the bottom of the page, then click the button under "Message Us." Email customer support at mysky@sky.uk. It's always advisable to check your inclusive minutes and numbers, no matter whether using your landline or your mobile, but 0800 numbers should be free. Pete is a full-time blogger and side hustler and has shared his ideas on making and saving money to over four million people. 2. The first two options are fairly simple. Here are our top tips on how to renegotiate with Sky: -, Sky has made it tricky to find the right phone number, asking customers to use their online help service instead. If you would like to talk to someone about getting Sky TV or upgrading, you can call0330 1656 733. You can also forego the form filling altogether and give them a call yourself on the following number 08444 173 447. Now the following isnt specific to just Sky. It's free and takes less than a minute to check and compare. | Festive favourites streaming this December, Black Friday has arrived | Our hottest TV & broadband picks this November, Sky Glass comes in three sizes, 43 inch, 55 inch and 65 inch. UK Web Media Limited (FRN 503968) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). You'll be given clear, distinct options for new Sky customers, existing Sky customers looking to upgrade, Sky Mobile customers and Sky customer services.