Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. WebTNT have so far failed to deliver my passport 3 times due to problems at their end. Again, no one came or contacted me. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being Find information on our most convenient and affordable shipping and mailing services. I recently renewed my passport, and had to reschedule the TNT delivery 3 times as first two times they said they knocked and attempted delivery but I was in all I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. So to start they left a fed ex we missed you card. Tax Administration Policy Department. The Passport Office said it was doing what it can to sort out the issue: We are aware that delivery demand is currently exceeding the capacity in some parts of our UK delivery partners network. I had to take a day off of work to receive it, as its extremely heavy. Asha12 Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Includes 5 waxes. The whole process took a week and at the end of it it arrived via Royal Mail. It also apologised for the failure to deliver Angela's passport before her holiday. The next day, I get another text and email saying that they will deliver that day. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Do you have a question about this product or company? Never use, avoid at all cost! I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Its not a GDPR breach at all. I would give it zero stars if possible. on 04/02/2021. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. She died after my passport was issued and I couldnt say goodbye because TNT wasnt able to deliver it. I went online Posters claim to have been waiting up to 12 days for a delivery. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. Withdraw contract with such a disastrous company.useless staff Really distressed. So I had a very expensive economy 2-3 day delivery service! "This is causing some scheduled passport deliveries to need to be rearranged.. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. II31 Eddie1982 TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. Hopeless hopless hopless DO NOT USE THEM!!!!! TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Do not bother with this failing company, booked pickup at 11am and no show from them. Verification can help ensure real people write reviews about real companies. 67095489. The next day, I get another text and email saying that they will deliver that day. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. on 19/06/2021. This company doesn't have the security to work with important documents such as a Resident card. DPD are probably the only courier company I haven't had an issue with personally. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Honestly sh**t service, this company needs to be shut down. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Same issues the following day, but this time the bar code was for another address, not mine. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. Just awful, Information provided by various external sources. Here are 8 tips for writing great reviews. And now I have to call begging for answers about something that wasn't my mistake. But if nothing has happened by the end of Tuesday, I will give that email address a go. The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. By clicking a link you are consenting to this. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. Suggested companies are based on peoples browsing tendencies. TNT has been failing to deliver ever since.'. This website uses the TMDb API but is not endorsed or certified by TMDb. WebAfter going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being SeeCalculating Volumetric Weightfor details. Direct Tax Department. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. What is going on at the government agencies? It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. Some items are considered documents and may not require acommercial invoice. If I could give zero stars I would. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. The person receiving the mail, if it was wrongly delivered, must not open such mail that is not addressed to them. There is no contact with them. They had it booked for tomorrow! I have called the deliveries number three times, and waited an hour to be connected before being disconnected. Im still waiting for my delivery if it ever comes! Absolutely unprofessional! raised a formal complaint. on 15/10/2021. Not sure there is a courier company I trust really. how can this happen the door didn't even have a letterbox just a box on the side of the house which they aren't supposed to post into ? As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. However, the passport did not arrive. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Ive only just got over how stressed I was last weekend. WebDelivery Support TNT delivery services on behalf of His Majestys Passport Office, General Register Office and UK Visas and Immigration. Never use, avoid at all cost! Myvisa is vital but I'm trapped in an application lockdown, Left more than 2,000 out of pocket after passport confusion, it seems a huge number of other people are having similar problems. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. | Read 1,101-1,120 Reviews out of 1,154 Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. For other inquiries, Contact Us.