17-01-2023 Of course, if youd prefer, you can upgrade your landline plan and have more inclusive minutes and home phone features. The good news is, this is changing. We have options to help, depending on what situation youre in. The only difference being 03 numbers are not linked to a specific location). Tech Chatter. Add a Home Phone call pack. 23:40 And check if your phone has a ringer switch on the side, as this could be switched off. There is a charge of 30 for each phone handset. 1. Forget international calling cards now you can give them a ring from your landline with International anytime chatter. It's always a good idea when you have used up all your allowance, to disable all mobile data (even if you are connected to WiFi) just to be sure though. Welcome to Virgin Media's Landline help and support page. Offers are subject to eligibility and availability. Theres also Talk International 2 if youre on a budget. The organisation youre calling decides the service charge, and must let you know it. Thousands of Virgin Media customers in UK hit by outages, Mobile and broadband prices: UK watchdog reviews inflation-busting rises, UKorders sale of Russian-backed broadband firm Upp over security risk, Telecoms firms investigated for failing to warn UK customers of price rises, Vodafone is still not moving the dial for its unhappy investors, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTstaff to strike on 29 July and 1 August, Virgin Media O2 explores bid for rival TalkTalk, 600m class action suit seeking 500 compensation. 4. Excludes broadband faults and broadband network outages. If youre worried about the monthly repayments on your Freestyle device credit agreement, the team at Virgin Media Mobile Finance is here to help. Calls to UK mobiles cost 24p per minute. International calls The 150 number is free for Virgin Media customers, and if you use the 0345 number from a Virgin Media phone it will be counted from within your monthly minute call allowance, according to numbersupermarket. Liechtenstein, 10. 08:09, Thanks for coming back to the thread. 1. If it's not a technical issue you need help with then we're here . You can complete the advice session at your own pace In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of the companys 2.3 million landline-only customers. Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. To help us search for your payment, youll need to provide us with the following details: You also need to provide a few extra details, depending on your payment type: Note: If the payment wasnt made to a Virgin Media bank account, youll need to chat to your bank. Here you'll find all the help you need for Virgin Media related problems and issues. We expected that our proposed cut in BTs prices would lead to other providers following suit. For a little extra a month you could upgrade to one of our other landline tariffs. If you think you've used the incorrect bank account details when paying via bank transfer . Portugal, 15. then on the 19th the enginner came out and disconnected my phone line and i now just dont have a phone connected up at all anymore hoping this solves the issue. Ofcom said in 2017 that it expected other providers to follow suit, which the Post Office did, instituting a similar scale price reduction to BT, while at the time Virgin Media launched a Talk Protected plan. If the statement with the number is badly written it can also mislead people into thinking a number is free when it actually depends on your call package or minute allowance. Freefone numbers start with 0800 or 0808 & are free from any line. If you still can't make a call, youll need to test the wiring and sockets. 09:16. The charity has nearly 30 years worth of experience providing free debt advice, with expert advisors offering practical help and debt solutions. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Click Mark as Helpful Answer or use Kudos to say thanks, on 17-01-2023 Excludes calls to premium rate, SMS and non-geographic numbers. I rang the bank this evening and ended up being on for almost an hour. Virgin Media O2 did not respond to a request for comment. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. Being charged for calls that should be included. Intelligent WiFi Pod Trial. You can do this by calling your Virgin phone number from another mobile phone. 23:58, Hi, does anyone know if you pay for 0345 numbers from a landline during the week if you only have a weekend call package. 17-09-2022 To find out how much is still owed after a part payment: 1.Register or sign in to My Virgin Media on Other telephone companies still charge for 0870 and 0845 calls. Select our best landline add-on with one of our broadband plans. You can also get inclusive evening and weekend calls to UK landlines and UK mobile numbers. TalkTalk acquired SSEs phone business late last year. Youll get inclusive weekend calls to UK landlines. It's probably the phone at fault, not your line. Its just not very clear as it says its a free-phone number and is free from my mobile, so hard to see where the cost comes from. 17-09-2022 2 Inclusive calls are for the first 60 minutes of a call, 19.35p per minute thereafter, redial to avoid call charges. Given a dominant position over their customers, each firm has a legal responsibility under UK competition law to refrain from unfair or abusive pricing practices, said Fideres. You'll hear a message telling you what zone youre in. Norway, 13. With International anytime chatter you can make phone calls to them whenever it suits. Try making a call from it if you can make a call, the fault is probably with one of your pieces of equipment. The service charge is set by the organisation you are calling and is paid to them. Learn more, Have I helped? Here are some of the most common issues and how to fix them. Check out our mobile call costs. For example, if you have a Virgin Media landline, you have to pay 6.84p per minute to call 0845 or 0870 numbers, plus a connection charge of 6.84p. Alternative contact options that work for you. on Why not upgrade to our International anytime chatter to get inclusive calls abroad, any time of the day. All of the products on this page are subject to survey, network capacity and a credit check. 16-09-2022 Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. There could be a known fault in your area, so check our Service Status Here youll be able to see outages on the network or if theres a problem with your own telephone line. 00:06 1. The visit will be viewable in your online account within a few hours - virg.in/myVM - where you can cancel/amend if needed. The International anytime chatter phone package comes with inclusive minutes that will let you make international calls to mobile and landlines in 50 popular destinations. Slovenia, 17. How do I pay my Virgin Media and Virgin Mobile bill? You can use our Service Status tool to see if theres any known local issues. 1. If you are interested in understanding your finances better you can take the first step right now and try their online debt advice tool today it only takes a minute. Choose this add-on and you'll get inclusive calls to landlines in over 25 countries, including Thailand, USA and Spain. See this page for further details, including a link to the everyday call charges pdf. Whether you live alone, in a house share or you have a busy household, your home phone deal should be one that works for your needs. Call us on 789 from your Virgin Mobile, 150 from a Virgin Media landline, or 0345 6000 789 * from any other line and well be happy to help. Note: If youve added Anonymous Call Reject, this will block callers who withhold their number. If your circumstances have changed, dont worry were here to support you. However, youll still be able to receive calls and texts, and make calls to emergency services. Theres great comfort in knowing your loved one is at the end of a phone, even when theyre thousands of miles away. All rights reserved. I shall PM you now to assist further. For free, unbiased and easy-to-access money tools, information and advice visit moneyadviceservice.org.uk, Money Advice Scotland To get the best connection connect your phone directly into the main Virgin Media wall socket and check youre not using an extension cable. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. Missing your favourite person overseas and long to hear their voice? Plus, all day Saturday and Sunday. 0500 Calls to international, national, local and Irish mobile numbers Transfer your current phone number to Virgin Media when you move; Includes call waiting, call forwarding, voicemail and more A tariff to suit you World Talk * Free local and national calls to fixed landlines & Irish mobiles at all times Austria, 3. Turn the Hub off and on again, using the switch on the back. The consultancy, which has conducted investigations into issues including customer compensation for raw sewage spillage, Covid test kit pricing and cryptocurrency scams, has notified Ofcom about what it believes is a potential breach of competition law and has called on the regulator to take action. Our Talk Plans cover international calls, calls during the evening and weekend, and much more. Lets look at the different Fibre Broadband speeds available with our landline and broadband deals: To get the best of both worlds, explore our broadband and landline packages. 0-30 Mb 30-60 Mb 60-100 Mb 100+ Mb Broadband type Fibre broadband ( 130) Standard broadband ( 14) 5G broadband ( 1) Provider BT ( 6) Plusnet ( 12) Sky ( 11) TalkTalk ( 12) Virgin Media ( 17). Book an engineer, if needed. If you've used a credit or debit card, we should receive your payment pretty much immediately. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only. Is the volume turned up? 00:12. Our bills have gone from 50 per month to 200 per month!!! Free calls to 101 (Police non-emergency). See if the line rings once and stops, or doesn't ring at all. Call us on 0800 064 3847 In store Find your nearest store Still in contract elsewhere? Luckily, Weekend chatter makes that possible. If your payment is late, you may no longer be able to make calls and send SMS, or use your data. Free calls to 101 (Police non-emergency). Not everyone needs the same landline tariff in a broadband and landline deal or package. 0 Kudos If were able to get hold of you, and receive no payment, we may have to disconnect your services completely. If your payment is late, we may need to charge you a late payment fee of 7.50. Have an add-on, like Talk Extra 100 or one of our paid for calling features, that you dont really use? Theyll be able to accommodate you making payments over a longer time. 17-09-2022 Hopefully the VM tech will identify the issue and resolve. Is your phone via the VM hub or a traditional telephone socket on the wall? Its perfect whether you live alone or youve got a lot of traffic running through your home on a daily and weekly basis. Phone: Speak to Virgin Media's customer services by calling 0345 454 1111 for free. Available with M50 broadband or faster. Alternatively, you can find out how much you owe by calling our dedicated automated payment service on 0800 064 3777. Or perhaps youre on one of our higher end phone line plans with inclusive minutes to mobiles or international landlines? Your phone may be faulty so try another one in the Hub same for extension leads. Re-dial before 60 minutes to avoid call charges. To select this package, simply choose the Weekend chatter call plan, then personalise your order in the checkout to Evening & weekend chatter. 1. additional phone minutes, features and services, Virgin Media Landline help and support page. 17-01-2023 UKs fastest widely available broadband We have a selection of landline Talk Plans for you to choose from, so you can pick the one that offers the sort of unlimited calling that best suit you. 19-09-2022 1:28:58 PM. If you can't dial out at the test socket, then the line is . At least 20Mbps download speeds in every room or 100 one-off credit. Thanks again, 17-09-2022 You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. You can view your bill online. Plus, you get to make overseas calls to 50 popular international destinations.. If youre having trouble paying your O2 mobile bills, please get in contact with the O2 Payment Management Team on the Payment Support page. Make a payment using our dedicated automated payment service on 0800 064 3777 *. If we do need to restrict your services, well try to contact you about the next steps. 00:28, Thanks very much for your reply. Welcome to Virgin Media's Landline help and support page. Mark all posts as new; Mark all posts as read; Float this Board for Current User; Subscribe; . You're paying for the call plan and the ability to make the calls at set times without incurring charges, if we remove the line from connecting via your hub, you would lose the ability to make/ receive calls. For a full list of telephone charges download our everyday call charges guide. Your phone could be faulty so try another one in the Hub same for extension leads. Romania, 16. How do you set up call forwarding? For verification see virginmedia.com/fast. Priority is a service from O2 that current Virgin Media customers aged 16+ can also use. they'll charge, if you're not covered by a warranty. 09:27. Fideres estimates that, if providers were forced to roll back their prices to match the 2009 level, TalkTalks customers would have saved 103m, and Virgin Media and SSEs customers 48m. If youve activated call barring, double check the number youre trying to ring hasnt been blocked. On a home telephone which has calling plan talk anytime why do Virgin Media charge for calling a mobile number which is Tesco Mobile who use the O2 network. There can be a number of reasons why your virgin media landline isnt working. Simply: Now that weve focused on the essentials of our landline packages, lets get into some of the details. The hardest part is choosing the best combination deal for your household. What you'll get exactly depends on what plan you pick. First, we need your home phone zone this is based on your area and how you connect your phone. Calling Parents V Media Landline number, not routing correctly from V Mobile, rings someone else. Stay safe online. Make sure that your phone volume is turned up. Something not quite right with your landline? So not only will you be able to pick up the phone and chat to a mate, you can connect your gadgets and send a few emails, have a video call or stream some boxsets online. While our top-of-the-range option, International anytime chatter, lets you call most numbers in the UK whenever you like, including all UK mobiles. Weekend chatter, our standard price plan, is 19 a month for line rental. Is 0151 your local area code by any chance? So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. tellyman Posts: 600 Forum Member 11/02/18 - 18:25 #1 On my latest landline phone bill, i noticed some charges for. There are no guarantees that my advice will work. And its all being done through a campaign called UK Calling. United Kingdom, 21. Want to check on any charges youve received on your landline? on Virgin Media services are only available in eligible Virgin Media network areas. Lets explore some of the things you should consider: Home Phone Denmark, 5. Take a look at connection in area. Virgin does not allow customers to block suspicious numbers calling again.