Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. Refuse collection operations costs and missed bins, Data Protection Impact Assessment - council tax, Communications & Information relating to an Event. We use cookies to improve your experience and improve our services. The council or contractor has the authority to apply stickers to garden waste containers to identify issues or to provide education on items appropriate to recycle. This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer. ---------------------------- This e-mail , including any attachments, is Book a bulky or electrical item collection. A customers service contract is expressly subject to annual renewal and that the renewal is subject to the payment of the annual cost. We will request, please find attached our response. By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. request. County Council, Room 2.87, Sessions House, County Hall, Maidstone. your request for 4yrs. Bulky collections will be still be available to residents at other times, with a new price of 20 for up to 3 items. Lost, stolen or damaged containers can be reported on Ashford Borough Councils website. You can report missed bins or other problems quickly. Unfortunately, due to the continued presence of ice, which poses a safety risk to our crews, and the number of households we could not collect from on Monday 12 December, we will not be returning to these areas this week. This is so we can keep the bins in use and give them to new subscribers wherever possible, instead of spending more money on buying new ones. [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data To make a complaint, please complete the form below. You must report one type of missed bin collection at a time. The council reserves the right to vary these terms and conditions at any time without agreement with the customer. Report a missed bin. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. Are you using a mobile device? You will need to wait until your next scheduled collection. After this, we will not return until the next scheduled collection day. You can also take green recycling to the Kent County Council Recycling Centre where it is rotted down into compost that can be bought back and used on the garden. You can find when your next refuse waste collection date is below: Next week is recycling collections across the entire borough, therefore unfortunately we do not have the resources available to collect refuse waste also. To advise us of a change, for example, change of address, cancellation of service and removal of bin or moving of service to a new address, then please visit your garden waste account. email: environment@ashfield.gov.uk. you are reporting a missed bin within 2 working days of the original collection day. Licensing and permits. The garden waste service operate on a rolling year basis. Cobbs Wood Industrial Estate Brunswick Road Ashford TN23 1EL. You can also take your waste to the . We aim to collect any legitimately missed bin within 24 hours of receipt of the report. Affected households will be. Ashford TN23 1PL. You should only report a missed collection after 4.30pm on the day of collection. Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". (05798215). Information Team. Did you know you can view and comment on planning applications on our website? software or data resulting from this e-mail If you have received this . processing is being conducted relying upon the legal obligation placed Write toInformation Resilienceand Transparency Team, Kent Your wheeled bins must be ready by 7am on collection day and placed at your nearest collection point at the. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. mySociety SocietyWorks Ltd What should you do if you are a business? The council may transfer the councils rights and obligations under the T&Cs to another organisation but only on the basis that it does not affect obligations due to the customer under these T&Cs. email:. Fields marked * are required. Ashford Borough Council is the data controller for any However, residents have told us that they would be willing to pay for an opt-ingardenwaste service, which is why we are providing one for a small fee. We don't give refunds even where you cancel part-way through the season. A site to help anyone submit a Freedom of Information request. Please be aware that if you move address within the Ashford borough and you wish to continue with the service, you will need to take your garden waste bin with you to your new property after notifying us. Precautions have been taken to ensure that this is a virus free message processing is being conducted relying upon the legal obligation placed If you have any queries please contact us on 01233 331111. Our privacy notice, which details how we Council accepts no responsibility for loss or damage to any hardware, These include making an application, making a payment, or reporting something. Donate and support our work. Residents in Northampton Borough can now renew or sign up to the garden waste collection service for 2021-2022 subscription period. An annual renewal for new customers commencing post 18/06/2020 will have a renewal date one calendar year from their initiating their service. Report a missed bin collection Check your council's website to report a missed bin collection. Council reserves the right to refuse to empty a garden waste container that contain incorrect materials. Toggle navigation. may have interactions with you which results in us receiving and What should you do if you are a business? Donate and support our work. To find out more, read our privacy notice and cookie policy, Report Housing Benefit or Council Tax support changes, Alcohol, entertainment & late night refreshment, Notice of Publication of Statement of Principles, Ear-piercing, electrolysis, acupuncture & tattooists, NR3 Refusals & Revocations National Database, Help with mental health and wellbeing at work, Retail, Hospitality and Leisure Relief Scheme, Portland Park stream restoration consultation, Sports Pitch Application 2023/2024 season, Ashfield Holiday Activities and Food Programme, Ashfield holiday activities and food programme (HAF) FAQs, Community Protection Officer & Body Worn Video, Benefits, Council Tax and Housing support, Lifeline service user information changes form, COVID-19-secure statement & risk assessment, Smoke alarms and carbon monoxide detector testing, Minimum Energy Performance in private rented homes, Anti-social behaviour caused by council tenants, Report anti-social behaviour caused by council tenants, View or comment on a planning application, Ashland Road West Planning appeal (V/2020/0184), Supplementary planning documents and guidance, Ashfield Draft Local Plan Consultation (Regulation 18), Jacksdale, Underwood & Selston Neighbourhood Plan, Teversal, Stanton Hill & Skegby Neighbourhood Plan, Assets of community value (Community Right to Bid), Part 2 - Ashfield education and skills improvement strategy, Part 3 - Ashfields Education and Skills Action Plan - Activities, Homeless persons applications - Privacy Notice, Disclosure and Barring Service Privacy Policy and Privacy Notice, Ashfield Holiday Activities and Food Programme Privacy Notice, Environmental Information Regulations 2004, Review of polling districts & polling places, 2023 Review of Parliamentary Constituencies, Unreasonable or unreasonably persistent complaints policy. How to report a missed bin. Before reporting a missed bin you should check our bin collection changes page to see if we have reported an issue on your street. is a registered charity in England and Wales (1076346) Then why not download the Your Ashford app. Missed collections must be reported within 48 hours of the designated day of collection. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. Download Complaints relating to any aspect of the service or for repeated service failure should be reported to Ashford Borough Council through their complaints procedure. FOI Requests, intended for the named addressee(s) only and may contain marked material If you move house within the Ashford borough and wish to continue with the service, please take the container with you and notify the council of your change of address so that the account can be transferred. What should you do if you are a business? Your information will be used to administrate your request, and This We apologise for any inconvenience caused and thank you for your understanding and patience. Your information will be used to administrate your request, and If the council is entitled to remove containers it may will recover its containers from the property using any/all reasonable means of access. Dnipro is the administrative centre of Dnipropetrovsk Oblast. Privacy Notice: Whilst fulfilling our obligations as a local authority, we All food must be removed from fridge/freezers. Refuse collection operations costs and missed bins, Data Protection Impact Assessment - council tax, Communications & Information relating to an Event. Councils data protection pages which can be found at On the day bookings are available. Any other changes to your circumstances including name, bank account, and email address must be reported to Ashford Borough Council. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Missed bin collection. I confirm that my complaint does not relate to any of the options above, and is a complaint. It is the customers responsibility to safely store the containers on their property between collections and to position the containers so as to avoid nuisance or obstruction when putting them out for collection. The garden waste service will now operate on a rolling year basis. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Make a complaint about a food business or product if you are unhappy with food hygiene standards. parked cars, If containers are not presented for collection at the right time and in the right place the crew will not return to empty them until the next scheduled collection date, After the containers have been emptied, the crew will return them to the place from which they were collected on the basis that it is the customer's responsibility to take their containers back within the boundary of their property. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Household waste recycling centre. If you're struggling to use the form please get in touch using the contact details on this page. Run by Volunteers and powered by Alaveteli. Weno longer collect garden waste in black bags left out with your normal rubbish. # Situation # Russia # Russia's special military operation in Donbass # Panic # Military # Ukraine # # News # News To report your missed bin: You'll need to wait until after 5pm on your collection day as this is the time when we update the missed streets list every collection day. Before visiting you must book a slot. or permitted to do so by law. Tel: 01723 232323 . What should you do if you are a business? Dear Ashford Borough Council, Please confirm if bin collections are funded from the collection of Council Tax. please contact us to discuss the matter further. View our website tutorial videos to see how you can complete simple tasks on our website. may have interactions with you which results in us receiving and From 1 April 2023, non-Kent residents will be required to pay 10 per visit to use KCC HWRCs. Details can be found on Ashford Borough Councils website. Before completing a Missed Collections report, we ask all our residents to double check common reasons why their waste was not collected. We provide commercial If you want to report a Missed Bin Collection, please visit our Missed Bin Reporting Form . If you have decided not to renew your subscription, please take a moment to leave us some feedback. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form.
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