Copyright 2018 Scripps Media, Inc. All rights reserved. Your service is a joke. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Realtime status of outages and problems with service providers. @Ask_Spectrum We have DMd for 2 days. Unless it's a hazard you will have to wait until the outage is resolved first. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. No one has been out to my property to address the downed exposed lines. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. How ******** are ppl supposed to work from home if the service dont work!??? Customer service has been useless!!!. The "Xfinity Support" graphic replaces the "To:" line. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! How to combine several legends in one frame? It's not them. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. How to check for #1 being either `d` or `h` with latex3? A few years ago Spectrum acquired Time Warner Cable. Frustrations? Need for water pressure regulator when increasing supply line. Let us know if you find downed or uncovered wires or cables in your area. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. The first step is to be sure you know the difference. Honestly, @Ask_Spectrum your WIFI is trash! A few years ago Spectrum acquired Time Warner Cable. A: Cable and phone wires dont carry current, so its safe to remove them. It is the second largest cable operator in the United States. Terrible service I want a credit for the downtime and the poor service. The third picture shows two boxes and more wire tangles. Thats exactly what happened to Carole Meyer in Fishers. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. One box was for phone service, the other for cable. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. At the moment, we haven't detected any problems at Spectrum. You can dig it up yourself and rebury it a short distance away. Last problem: April 29, 2023 at 5:33 p.m. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. I hate your company so much. To learn more, see our tips on writing great answers. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Find out what is going on. Type your message in the text area that appears at the bottom of the window and hit enter to send. and our ^JC, We are glad that this working and apologize for the inconvenience. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Williams charges $95 an hour. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. FIX THIS. This option is available 24 hours a day, 7 days a week. The cable looks like it's still connected at both ends and that it's just sagging down.. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Are you able to view a service point for local cable tv service in either direction? @Ask_Spectrum is there an outage in my area? Type your message in the text area near the bottom of the window. Zip 90004. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. @Ask_Spectrum we are trying to watch the congressional hearing!!! Criterion Digital 2023. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. ^JC, We are glad that this working and apologize for the inconvenience. Can the game be left in an invalid state if all state-based actions are replaced? Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Thank you for visiting and posting on our Forum. Hello, @user_ff2852. FIX THIS. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Thanks for contributing an answer to Home Improvement Stack Exchange! If youre not using either, you can just take them down and throw them away, Williams said. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. You can also check their website for updates on known outages in your area. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Please let us know what issue you are experiencing with Spectrum: Thank you for the report! This **** goes out MULTIPLE TIMES a day! Never dig before calling the state number. Click the "direct message" icon. You can click my name (ComcastJoeTru) to view my profile and send me a private message. There's no good answer on why the burying of cables is sometimes forgotten. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. First, call the service providers phone number listed on your bill. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Sign in or register to get started. They no longer care about customer retention. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. STOP WITH THE EMERGENCY ALERT SYSTEM!! An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. What happens when the person who buys your house calls for a locate? If it was gas, electric, or plumbing, I would say not to touch it. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Want easy home advice delivered right to your phone? @GetSpectrum what the hell!!! Could you please send our team a private message with your full name and full address? It shouldn't take that long. Latest outage, problems and issue reports in social media. Aug 20, 2012 at 18:50. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. I was patient before. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Who is responsible to relocate cable TV line? -JB. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Leave a message in the comments section! If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. For new concerns, please create a new topic in the appropriate forum. Unfortunately, the cable TV line runs diagonal across my entire back yard. If you are experiencing problems with Spectrum, please submit a report below. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. @Ask_Spectrum outage again in Brooklyn. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. If wires are coming in off a pole, the very top wires are Pepcos, she said. The density of these reports is depicted by the color scale as shown below. In the 'To' field, type 'Xfinity Support'. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. A minor scale definition: am I missing something? Terrible service I want a credit for the downtime and the poor service. Remember: This number is just for unburied ground cables. Who has the worst service. Your service is a joke. Just watch out for your own sprinkler systems. That said, cable lines tend to be buried fairly shallow. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Please send me a private message and include your full name so I can assist you. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. The best answers are voted up and rise to the top, Not the answer you're looking for? Spectrum Channel Lineup. @GetSpectrum internet out twice today so far. Question About Spectrum Voice (Landline) Caller ID Information? Type your message in the text area that appears at the bottom of the window and hit enter to send. Thank you for making this comment and letting us know about this line. What does 'They're at four. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. To see the lineup available at your location, click here. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @GetSpectrum The WORLD has a pandemic and you raise rates? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Now I'm furious. With our new Xfinity support direct messaging, you do not need to input the name of a person. I have tickets in and it has been two months. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. We miss Time Warner. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable 3+ month old thread being closed due to age. just taking a moment to say that @GetSpectrum sucks. Like Chris says, you'll likely have to pay for this. She said ever . Realtime status of outages and problems with service providers. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Tips? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. And, no answer.". It is the second largest cable operator in the United States. Spectrum tech caused this and just left, who does that? I was patient before. Plot a one variable function with different values for parameters? @Ask_Spectrum is there an outage in 53593? One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Enter another ZIP to see info from a different area. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. However, they didn't prune anything near the cable. Are you experiencing issues or an outage? I had my yard marked for utilities before digging for new landscaping(trees, etc). This article was published more than4 years ago. Google "State call before you dig" and call that number. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. that's ridiculous and you won't be keeping me as a customer. It only takes a minute to sign up. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. I filled and reseeded and you wouldn't even know it was there. In the last three months, how would you rate Spectrum? It is the second largest cable operator in the United States. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Nonbinary student banned from prom for wearing a suit. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Your dispatch is the problem, undersized and a separate dept. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Frustrations? In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Click that or follow this link: https://comca.st/3dmD3n4. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Having problems? Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Disappointed and concerned. The question will be if enough slack is in the line to even move it a few feet away from the tree. 2. Keep your trenches or holes at least 18 inches away from 811 markings. Typically there is contact information on the pole itself referencing who "owns" the pole. Click the "New message" (pencil and paper) icon. Hi dan999999. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. @GetSpectrum Your letting me down! Some problems detected. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Now I'm furious. Try visiting the following official links: We are happy to look into this further. If additional resources are needed (bucket trucks, street closures, etc.) And I have a very loud mouth. Typically there is contact information on the pole itself referencing who "owns" the pole. What do you mean to post publicly.? Seems easy enough for a coaxial/tv cable. Click that or follow this link: https://comca.st/3dmD3n4. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Call 800.288.2020 and select Repair. It looks like you're new here. Thank You. The cable goes from the pole in my backyard to my neighbor's house. Connect and share knowledge within a single location that is structured and easy to search. Find out what is going on. The owner of the cable needs to be involved. A tree in my back yard has two large branches resting on the phone/TV cables. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. How can I mark capped drip line outlets from irrigation systems? Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. For more information, please see our Williams suspects the cable is Comcasts because the cable is above ground. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mastering the fine art of adjusting bifold doors. @ATT or @johnsoncontrols or maybe @GetSpectrum. All numbers are for sales or troubleshooting services. @GetSpectrum Literal internet disconnects every 25-45 mins. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Having problems? If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. It's your service or modem. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. Is there a generic term for these trajectories? By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. @Ask_Spectrum why ******** do yall keep raising my bill? Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Outage reports and issues in the past 15 days originated from: Tips? If power gets to a home from a buried line, it comes up to the meter via conduit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's possible as part of the outage it will be fixed. I don't think this is allowed. . Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. I am located in the US(Minnesota). We're sorry that didn't solve your issue. They'll come mark their lines. I've been with @GetSpectrum @Ask_Spectrum for multiple years. When asked if you want to order new service, say "No." Tips for Digging Around Utility Lines. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Privacy Policy. Very reliable. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. I have escalated your issue to the Comcast Team available to these forums. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. We look forward to meeting you there! We have live sports, international channels, and premium channels, and pay-per-view extras. Very reliable. STOP WITH THE EMERGENCY ALERT SYSTEM!! And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Add a comment. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. . @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Some utility companies mark or paint their lines. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. From there, click the 'New Message' icon. -HB, I understand the frustration that issues on the account can cause. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. In the 'To' field, type 'Xfinity Support'. We miss Time Warner. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Meyers story isn't the only one. @Ask_Spectrum we are trying to watch the congressional hearing!!! Provide your account info and say, Line is down., Dont have AT&T service? What was the actual cockpit layout and crew of the Mi-24A? We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. And I have a very loud mouth. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. He would also remove the phone and cable boxes and all the wiring once connected to those services. Just select Xfinity support and you will be able to speak with the next available specialist. . I can't go anywhere else to work for obvious reasons. Call us anytime at. In most cases, these lines are installed when your home's being built. After completing this captcha request, you can continue to access the site as normal. Share them here. Below is a sample of our national line up. First, call the service provider's phone number listed on your bill. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Spectrum outages have been causing frustration for many of the company's customers. Check back often for a reply in this thread from a Comcast Official Employee. Ensure you are first signed in, then you will see an icon at the top right of your page. ET. Users are reporting problems related to: internet, wi-fi and tv. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. X | `>`. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! How do we safely remove these without getting electrocuted? Verizon service typically comes in underground, he said. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Where is the line down? Please enable Cookies and reload the page. I'll have to give it a shot. Click "Send a private message" and private message me. I thought these forums were public. We can most definitely take a further look at this issue. The cable goes from the pole in my backyard to my neighbor's house. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. You may want to contact Verizon to report low hanging cable lines. Let us know. Generally, you'll have to pay the utility to move it. $55 in monthly increases over less than four years. Shameful. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for.
Average Density Of Rock Kg/m3, Articles C