We are glad to hear that Shakira provided great service, this is exactly what we are looking for. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you, Chastity, I am sorry to hear that you have not received your order yet. We are so happy to hear that you had a great experience with us. We looked up FansEdge and found that the website is receiving a high amount of traffic. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. Sincerely, Shanick. thanks. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. If you will email customerfirst@fanatics.com with your order number Never received the order that I placed. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. It actually took them almost three weeks to deliver. Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. You can save up to 70% Off with FansEdge coupons. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. I am truly sorry for your experience. I am out $90.00 for nothing. We apologize for any inconvenience regarding your order. windham nh high school athletics skidmore college hockey division fans edge customer service. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Bulk buyers dont need to be concerned about high shipping costs because FansEdge offers a flat rate shipping fee of $4.99 per order. Please let us know if you have any other questions! So, if you aren't, for any reason, we Return Policy is DECEPTIVE. Same items. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Sincerely, Tina. Find out how we combat fake reviews. Trying to get ahold of them and it's all automated! And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. I ordered something from FansEdge in the past and was very disappointed. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Please send us an email at customerfirst@fansedge.com. Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. All products are of high quality, here you [] Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Ordered on Monday shipment received Thursday and Friday. Not a great site to do Christmas shopping!! Hello Jordyn, Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. Contacting FansEdge.com. Thanks, Ryan, I was charged for my order on December 1, 2022. Usually I would look at the reviews first but forgot. Our number on concern is customer satisfaction. Not to mention their discounts. Ordered jacket for husband for Xmas and followed their "size chart" which item is actually 8 inches smaller than it said it would be. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. Thank You So Very Much. Don't use this company or any Fanatics related company if you need anything on time. All three orders showed up on my bank account today! The order was not even found in my account on the Fans Edge website. Did all of your employees take 365 days off? We're on Twitter! Sincerely, Shanick. Would give negative stars if I could. We apologize for any inconvenience regarding your order. i need my order a.s.a.p.!! Enter this coupon code at checkout and get free shipping on orders over $24. To the nearest garbage heap? I have no way of returning the products so I asked to speak to the Supervisor. What I know for sure is that I will never buy from them again! Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. We are truly sorry for the experience received. Weeks passed and nothing arrived so I contacted their support and asked what was going on. No communication. FansEdge has an average consumer rating of 1 stars from 15 reviews. Ordered a jersey almost a month ago. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. This is unacceptable. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception Excellent customer service provided to me by Matthew! Joyce Melamed She is terrific and her unbelievable efforts did not go unnoticed. In the Vehicles & Transportation category. It was a birthday present for my dear brother. Hey, Fansedge, your number ending with 0678 doesn't work. Thank you so much for your feedback! I placed an order for a tote bag. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Thanks. It's the cyber Monday deal, 30% off. Ive never received my order. Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. Will never give their site any of my time or money again. We're on Twitter! Love it! 15 Join the 390 people who've already contributed. I apologize for this issue, Sara. The fan shop for individuals who want to express their distinctive style. Can't find the answer to your question in our Help Center? Pretty sure I've just been taken for $120. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. Please reach out if you need any help!-Ciarra. You know what? They were exactly as pictured. Returns 77. All Rights Reserved. Wenn Do not use! Very bad business. Likelihood of customers making future purchases. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. I asked for their return address but they did not reply and ignored me for almost two weeks. Thanks, David. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. I look forward to making it a better experience for you when you reach out. -Ciarra. The quality of the sweatshirt is not worth the price. Probably 12-7. Click to reveal Get in touch! The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. J, we are terribly sorry to hear that we have dropped the ball. When I finally got in contact with someone from FansEdge I was told that there was nothing they could do and suggested me to keep the hoodie. I will probably never order from this company again! Arrived and XL was way too small. If you initiated your return via our Returns Center, you can track your package at any time through the Returns portal linked on this page. Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. Very disillusioned with their brand after this experience. Fanatics, Inc., 2023. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. Find your sports gear somewhere else! I bought a shirt for my mother and a baseball cap for my brother back in November, 2015. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. It shouldn't take over 2 weeks to get a t shirt, Good Afternoon, Jah. Again, I apologize for the inconvenience but look forward to hearing from you soon. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. Its impossible to contact them and the tracking system is insufficient. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Under the My Orders section, select the order you would like to return. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. Updated July 18, 2022. Be WARNED! Simply cancelling the two orders I made in error would save a lot of time and angst! I visited their website and followed directions for returns. I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. "Paid for 2 nd day shipping and got package in seven days. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. preschool teacher education. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. Is this your company? They won't even respond to allow me to cancel my order and get my money back! We would love a chance to make this right. That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. Julian, Hello Heather, I will be more than happy to further assist you. i normally read reviews before doing business. Average salaries for FansEdge Customer Service Representative: $37,193. This company responds to reviews on average within 14 days. That was my first order from them and I did absolutely nothing to deserve an attitude like this. Once you communicate with them you can tell it's not a reputable company. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I have spent over a thousand dollars on this site and did not appreciate the rudeness from the supervisor. About 3 weeks ago I ordered a hat. Thank you so much for taking the time to let us know about your positive experience. We truly value your business and we look forward to the opportunity to serve you again soon. Companies can ask for reviews via automatic invitations. Tip for consumers:STAY AWAY! We will be sure that she is aware of your appreciation. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com. Our jerseys are authentic, yes. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. verdade. We apologize again for the inconvenience and hope to hear from you soon. FansEdge has resolved 0 complaints. Sincerely, Adam. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I won't purchase from this place ever again. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This website is a waste of time. At your earliest convenience, please email customerfirst@fanatics.com. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. Good afternoon, Sharon. if not, i will contact police, better business bureau & an attorney! I would NEVER BUY anything from this company again. Cloudflare Ray ID: 7c05bcc2fb980b5a Tried to order a Jersey for my girlfriend for the holidays. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". Overall product shipping and delivery process. Sincerely, Karmen. 0. NHL and the NHL Shield are registered trademarks of the National Hockey League. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. Discuss the issues you have had with FansEdge and work with their customer service team to find a resolution. We truly value your business and we look forward to the opportunity to serve you again soon. The warehouse is a large, modern facility that is able to accommodate the growing needs of the company. At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Sincerely, David. YOU ARE THE NUMBER PLACE TO ORDER SPORTS MEMORABILIA! This site is horrible. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. Gain trust and grow your business with customer reviews. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. This website is using a security service to protect itself from online attacks. Please email us at customerfirst@fansedge.com with the order details. Kathy,We are sorry to hear that you have waited so long for your order to arrive and understand the importance of receiving your product as expected. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. Use any of the options below to contact Customer Service! The size guide was very off. Sincerely, Shanick. I ordered $500+ worth of goods from Fans Edge. Adult content may be available on fansedge.com. Telephone number [protected], On the 22nd of February I placed an order I paid for next day shipping I called because I have not received my items I was told by a rep there's a 3-day processing fee then after the three days the item will be shipped and that's when the next day shipping occurs that just doesn't seem right and I don't feel that my $30 was used to ship my item and it correct time and I spoke to Carlos on the chat line and he pretty much just told me sorry I feel that way have a nice day after we chatted and I explained my situation to Carlos that I will be my last time that i will be shopping with you guys and I've been a long-time customer and I just didn't feel that was right. My shipment was supposed to arrive December 14, 2022. When it finally arrived it was of a poor quality and very cheap looking. At your earliest convenience please reach out, I look forward to your response! Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. We also ensure all reviews are published without moderation. Once again, I apologize for any frustration this may have caused you. I ordered a product because of their promotional code which said 3 to 7 business day shipping. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. FansEdge is ranked 96th on the Jersey website industry. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. The action you just performed triggered the security solution. Also, impossible, by design, to reach live customer service. They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. There is only one way to contact FansEdge.com, shown above. Thank you for your feedback, Maribell. What happened to my shipment? And name, we will be happy to make this right. We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. Now I'm just wondering will my package ever come and how this can be fixed. Si continas viendo este mensaje, I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). We have passed your experience along to the appropriate department and it is being looked into. I ordered something and it still says "new" how long does it take to process the order? Dreams, which operates FansEdge.com and a number of other branded merchandise e-commerce sites, is being purchased by Fanatics for $183 million in cash. We are deeply sorry for your experience. We are so happy to hear that you had a great experience with us. Cristin is wonderful at her job and cares a lot for her customers. They are always quick to respond to my inquiries and they are always willing to help me find the right product for my needs. For further assistance, please respond to my email. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. 877-965-3955: Customer Service. FansEdge ranks 207th among Jersey sites. Thank you for taking the time to let us know! Thank you so much for taking time to leave your feedback! I don't have a printer and in the past they mailed me a return label. Never, ever have talked to anyone live. Thank you for taking the time to leave this review! Im sorry I did. Please email me your information at customerfirst@fanatics.com so I can reply and provide additional support. What is the average salary of FansEdge Customer Service Representative? I called the Customer Service number and was put on hold for 45 minutes. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. om ons te informeren over dit probleem. Click here to get notifications about new complaints of FansEdge. Of course, a small window opened, I asked my question but got no answer. I haven't seen bobbleheads come in plain white boxes since 2002 Hello Ben. Called customer service and was told I need to track it down. We truly apologize for the inconvenience this has caused you. Your IP: Contacting Fan Services. I have gifts that are totally unusable sitting in my bedroom from 3 Christmas's where they sent unusable goofy sizes. Charges your card, gives you the run around and never sends product. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. Good Morning, Ryan. i never received anything. Ci This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Hello Mary, thank you for your feedback! Live Chat. We apologize again for the inconvenience and hope to hear from you soon. Incorrect address - Street number. Fansedge customer service email address. That meant they lied to me when we were talking for the first time. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. We apologize again for the inconvenience and hope to hear from you soon. I ordered the wrong size shirt. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! I'm very disappointed and I'll never buy anything from them again! What upset me so much off is that they charged me $9.99 for a return! I will be more than happy to look into this and make this right. I requested a refund I do not want the product but still no one has answered my emails. Looking for additional ways to Contact Us? Share your photos and videos with others to prove the truth of your words. It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy.
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