You may have pictures of the item not shown in the original listing. Ship items with waterproof materials. Some love notes that mention shipping speed. It was a bit of a frustrating experience. Thank you for this informative post. This is even more confusing since there are already US womens and juniors sizes 0-4 that fit differently than those above. Before you respond, evaluate the reason for the buyers return request. We should receive details with photos instead of a generalized email. I wholeheartedly agree with your sentiments. Seller said Marked 9.5 but fit like a 9. Instead, I ask the buyer to compare the measurements to something they already have to better figure out the fit themselves. Select the order you want to return. This is a sure way to get a return case open against you. The first return was during my initial months of selling. Your preloved item could be another Posher's new favorite. From what Ive seen, it seems Poshmark takes down listings only when the brands have approached them requiring it. You in? The Poshmark Scams Happening NOW That You NEED To Know About. If youre not sure how to describe something, browse through listings and see how others disclose flaws in their items. I'm Arlene. Once it arrives, a false claim will be raised to get the item sent back to its seller. No bargaining paid sellers price. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. You can then relist the item with corrected descriptions. European sizes don't convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. The buyer gave me a 5-star rating so no case opened about this item. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? The cancellation doesnt appear to potential buyers. Open a case with Poshmark. I think a lot of people dont open cases but accept that they got something in poorer condition than they expected. Disclosure: This post contains affiliate links. A button was missing. Why did they approve the return without giving me enough details or photos to even refute it? If a fragile item doesnt fit in a box well (e.g., too big of a box), the item will shift around a lot during transit. What happens next? I will continue to take detailed photos and write descriptions. If a seller fails to get their item out, then the buyer can actually cancel the sale after seven days. I let buyers know if I cant make it to the post office the same day or the next day. . The stains might not be that noticeable. Its okay if you have permission from the brand or the photos owners to use them. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! and our My second return was my own fault. In the description, say that the item runs small or large or fits like this or that. Poshmark is refunding the buyers money because of minor skuff marks. If the return request is approved, Poshmark will send the buyer a prepaid shipping label to return the order back to the seller. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. On the other hand, scammers would love to lead you somewhere else to perhaps steal data from your password or credit cards, exhort money from you, or another similar modus operandi. Dont touch that. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). The Return Scam happens when a buyer is dissatisfied with an item, for one invalid reason or another, that they have just purchased. Doing so could aggravate the situation and waste your precious time. We'll notify the buyer of the issue and work to resolve the problem once they receive the order. I dont send shoes or purses in soft envelopes. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. Bottom linebe professional. I'm a San Franciscan trying to stay true to frugal living in my native city. They stated it was hard to tell who was at fault, and many things are overlooked by users. It turns out, the buyer said that there was more wear than I had shown. Any flaws? Once proof from the buyer is provided, the seller should be given time to review the claim before the decision has been made. They also stated that if I wanted to send feedback, I could do so through the app. Once a claim is filed, the Poshmark customer service will review the case before awarding the full refund to the buyer. Both those things are based on the customers body type and preference. As a buyer, if you lose a case on Poshmark, your return request will be denied and the funds will be released to the seller. What to Do When A Case is Opened Against You on Poshmark, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. Work-flow can help the Cash-Flow. In doing this, potential buyers also lose their rights under Posh Protect. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. The plastic bags are good for protecting items for storage too. They may think that a short description and limited pictures mean the seller is trying to hide a flaw. At this point, I was confused. You might be thinking that this will affect the searchability of your listings because people usually search Poshmark by their American sizes. Whats its condition? The bag is beyond reasonable repair without me spending more $$ and I dont know what to do.. Archived post. If the sizing details on the listing are accurate and matched the merchandise received, the seller is not to be held liable for any incompatible fit with the buyer. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Buyers are therefore not encouraged to purchase something they would need tomorrow or in such unreasonable short notice. Buyers love fast shipping. I immediately alerted Poshmark via the app and in response to the support email. From the dropdown menu, select Sent the wrong item. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. and liked imagining some Poshmark buyer perfectly pulling off the ankle . But Lehmans done with the app. Add the manufacturer size conversion chart if you can find it. My advice? Should You Include a Thank-You Note in Every Poshmark Package. What happens is that a scammer buys a high-value, luxury item say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Sneaky, isnt it? Its the worst when those paper boxes get wet during the winter and rainy or snowy months. The biggest reason to run a Share Show is that they give you the golden ticket to Poshmark Live Shows - a guaranteed audience. Short descriptions and limited pictures put the burden on the buyer to gather information about the item. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. Am I in trouble? But its not too hard to state the facts. Sellers and Poshmark have no control over when exactly the item will arrive on your doorstep or mail (if you prefer to receive in a post office box). Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? So the buyer cannot open a case due to fit or sizing issues that are not in your control. There are two ways you could file for a return at Poshmark: File a return via the app Open the Poshmark app and go to the Accounts tab. Theres European sizing, which Ive seen between size 34-44 for womens clothing. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. As a seller, we have had six cases opened against us. As a seller, I hope that my buyers are thrilled with what they receive, not lukewarm or disappointed by it. The given measurements dont match the buyers measurements. How to Avoid Cases Open Against You & Returns on Poshmark, 10 Ways to Get Out of Debt & Stay Out of It, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. Thats why I want to go over a few top Poshmark seller mistakes Ive seen and how to avoid them so that you dont end up with cases opened against you. You could also state that you have a video of the condition and packaging the item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Nicole Lehman started shilling her clothes on Poshmark four years ago. Poshmarks warm community of sellers and buyers (many of which interchangeably wear a hat as both!) Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Please email me to close off this transaction!) and lure you in with an irresistible offer. eBay has a surprisingly flexible return policy, which depends mostly on the option that a seller chooses at the time of listing an item. Add a picture of the brand and size tag thats on the item youre selling. I was surprised. The kit is supposed to turn purple [if theres semen], and it turned a shade of purple, she said. Treat your customer the way you would want to be treated. I thought that I had described my item as best as I could, and indicated pictures of the flaws. Then the size-7 buyer finds it doesnt fit her. Find better backgrounds, add more light, use a photo editing app. They buyer received it and claimed I sent a wrong jacket with posting pics of a nasty looking faux fur jacket that has similar color to one I sold. When companies offer fast shipping and delivery for just about everything, people come to expect that level of service from individuals like Poshmark sellers. Response: The item was photographed in natural light and accurately reflects the color of the . Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. no profile photo, sketchy username, low follower count, no love notes) and feels phony, more often than not, its a scammer account. Your photo taking skills will improve, which will serve you better in the long run. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Scores have publicly complained about being duped out of hundreds of dollars by other users and unsatisfactory customer-service experiences. She even sent a note explaining her side and advised she still believed that I was a great seller. What could have been done differently to avoid the open case? We've received your submission. Its second-hand, so theres no guarantee that the item is in good enough condition to wear. In this case, I listed the item under the closest US womens size and stated very clearly in the description both the brands size and the standard US size. If you really want to be sure the buyer knows what size theyre getting, ask the buyer to confirm they read the description and know its a size # shoe theyll be getting. Make sure that you have a way to ship larger or odd-shaped items before you list the items. If it's determined that the item was misrepresented, we will send you a prepaid return label and have you ship the order back to the seller. Click here for details. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Poshmark Return Buyer sent back a different item. You can get Priority mail boxes and envelopes for free. Honest mistakes happen. Like this post? Were all human! Or maybe your buyer didnt look at something correctly and you now have a case opened against you. I had sent in my rebuttal, but only after I had to request from Support as to why the return was being approved. Especially if the buyer is being rude to you. they never returned it to me and ebay voted in my favor. 6) Share using your PC. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. No legit, sensible consumer would want to do this. It was a flawed, generic email. Can you add more pictures? I was a bit annoyed. I hope this helps you get any open cases resolved quickly and fairly. Learn how your comment data is processed. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. Ship within three days of a sale. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) No issues, honest buyers, and an easy transaction. The item is different than the stock photo used. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. Select Report Issue. Very Used Condition Time to let go of an old favorite? I have all 5 stars now this just leaves a sick feeling in my stomach. Shaken and disturbed, Lehman immediately reported the creepy discovery to the police and to Poshmark on Nov. 7. Poshmark sided w/ seller told me to open a Poshmark account and sell shoes. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. They were purchased from Nordstrom who is known for their nearly no limits return policy. Not everyone agrees. The buyer also publicly would comment on my post demanding I reimburse them for cleaning costs and after multiple posts from them I had to block and report the buyer. We should be given the opportunity to issue our agreement or provide disagreement with an accompanying statement. Put yourself in the position of the Poshmark team reviewing your case. Others have taken to Twitter to decry the companys lack of feedback. However, youre not obliged to accept anything that does not meet expectations. This is saving $10 but loosing $100 because I am struggling with my feelings. support@poshmark.com. Never give your personal information, phone numbers, or bank account details if ever they suggest resolving the dispute with money involved. They mentioned that the buyer claimed "additional wear" and attached photos, which I finally had access to. Ive made over $77,000 selling clothes on Poshmark. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Size conversions are another tricky thing to handle. All returns must be shipped back within 5 days of approval to be eligible for a refund. Dont go to directly to the police either! Ill message them if theres a holiday weekend and tell them that Ill ship their items on Tuesday. The item is red and was listed as red. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Your wishes can clearly come true! the cryptic missive reads, along with a photo of a persons middle finger and what appears to be her coats missing Versace button. As of January 22, 2023, USPS Regional Boxes were discontinued. The focus for the online marketplace started out on used clothing, but the emphasis is on higher-end brand name items. The leather-and-corduroy-patchwork jacket was badly ripped. After four years of business, shes closed her Posh shop for good. In an email, Poshmark representatives told Lehman that they would not take action since the messages were sent outside their app. I included my photos again, along with photos of the top that wasnt mine. No matter the reason, if Poshmark favors the buyer, then youre out of a sale and may even be on the hook to cover the cost of return shipping. After all, they can see all of your responses. European sizes dont convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. Remember you are dealing with a con artist here twisting facts and manipulation are nothing to them. The Answer May Surprise You, Is Selling on Poshmark Worth It? Her claim indicated severe tears at the neckline, which were not shown or described. Gather the items you need for shipping as soon as you start selling or even before you start selling on Poshmark. I responded and asked for details. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-leader-1','ezslot_8',127,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-leader-1-0'); If you lose a case on Poshmark as a seller, Poshmark will approve the return request and send the buyer a return label. Submit said screenshots to further support your case. Selling of counterfeits and replicas is prohibited in Poshmark and is a serious law enforcement matter. However, a buyer cannot request a return because the item didnt fit or they changed their mind. Canceling a purchase arbitrarily is not valid. OneShop is a financial technology company, not a bank. Change), You are commenting using your Facebook account. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Some clothing brands use different size systems even when they sell in the US. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. UPDATE: YES they offered me my full earnings for the bag! If you ever get a comment from a potential buyer asking you to move your conversation to email or on any channel outside the Poshmark platform, dont respond. Poshmark provides shoe size conversions for European sizes but they're incorrect. Did that and have been selling for abt 6 mos now no problems suddenly I have a rash of returns in last month and Poshmark is siding with buyers. Its an extra step some people may not want to take but will save you from what could be serious legal trouble. Now, I teach people how to do the same while skipping years of trial-and-error. Instead, report the comment immediately using the action menu button. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. 24 Must-Have Items for the Online Reseller. *If youre new to Poshmark, you can receive a free $10 bonus when you sign up with my code re_world. This is great for search optimization so your items to come up in Poshmark and Google search results. An item is missing The item is not authentic But remember that once you take your conversation somewhere else, you are automatically stripping yourself off Poshmark Sellers Protection. Take the best photos you can. The first line of safety measures sellers can do to prevent this is to be armed with foresight. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. The clothes are modeled, styled, and shown in the best light. How crazy is that? Youre excited about a sale and money in your pocket, only to find a few days later that you maybe didnt earn that money at all because the buyer wants a return. J said: I believe it has happened to me on a few occasions. I never mentioned that detail in my listing. Confirm with the buyer that they know what size theyre receiving. In that case, you can choose from reasons such as. I was able to resell it to another buyer, who had no complaints. Category Women Other Shipping/Discount $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Sometimes I come across listings with one or two pictures or only stock photos and a one-line description. You risk the chance of having your listings taken down without warning when you use them. Ill admit that I love stock photos. Poshmarks womens shoe size selection with incorrect conversions. poshmark This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Poshmark Marketplace Marketplace and Deals commentssorted by Best Top New Controversial Q&A scotch_please The most common reason for return cases opening is that the seller didnt disclose everything that was wrong with an item. Do your best to address the case and see it resolved, then move on to making more sales. When it finally came, I was shocked. The problem is that a US 1 is a juniors size and I wasnt selling a junior product. If it looks shady (e.g. Let Poshmark handle this as this happened on their platform. thrives on mutual respect and positive energy. If you like what you read, you can support the blog by buying me a hot cocoa. Per Poshmark policy, items cannot be returned because they dont fit. This week let's chat about CROSSLISTING and the key reasons why you should." When I read that I started shaking, says Lehman. Id be interested to hear more about the open cases youve encountered either as buyer or seller. The buyer purchased a blazer, but found it was a 3/4 Sleeve. No they didnt they fit like a 9.5. Change). Click the order for the item (s) you wish to return . Once the transaction was closed, I blocked the buyer and never looked back. Falling victim to fraud of any kind is disheartening, thats why we gathered the three most common Poshmark scams out there to help you recognize the tell-tale signs of fraud and be better equipped as a seller. Select Sent the wrong item. Some of them have sensible reasons for wanting a refund, while some those who do it deliberately and regularly are downright scammers. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Provide the brand name and style name of the item if you know it. Showcase all angles of your garment. But don't worry, How To Pack & Ship An Xbox (With Pictures). In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Whats wrong with what I sold? Overall, though Im dissatisfied with the process, it has not deterred me from selling. List the shoe by the size written on it. Luckily for me, this buyer was an honest Posher, and she had returned the bag in the same condition. And follow these tips to avoid cases and these tips to protect yourself in the future. Its stiff and a bit crusty, the way a lone sock youd find under a young mans bed would be.. Add a request to know the brands sizing. After all, cases happen to the best of us! Are you reading whats happening? Poshmark is a great place to buy and sell and while it provides great buyer and seller protection, sometimes you get an item that you thought would be in much better condition. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Sent pics showing 1/2 gap at heel. Poshmark Scams - A Sellers Guide to Common Poshmark Scams and What to Do! (LogOut/ The shirt was torn in such a way that it had to be discarded. That is why it is important to invest in affordable tools such as a fabric shaver or stain remover. Per Poshmark policy, items cannot be returned because they don't fit. The buyer had allegedly never received her $80 purchase and wanted a refund. List the size on the tag. You might know that the reason does not qualify for a return under Poshmark policy. I sold a pair of mens designer sneakers on Poshmark. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. How could it be approved ? I teach others how to make money on the app while skipping YEARS of trial-and-error. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Should You Include Measurements in Your Poshmark Listings? If the buyer doesnt like the item or it doesnt fit, they can request a return stating that the incorrect size was stated. This is what the buyer pays when purchasing an item from a seller's Closet. Either way, make your decision and stick with it so back and forth communication remains consistent. A Comprehensive Review, 19 Places to Get Clothes to Sell on Poshmark. I responded and asked for details. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Cases typically take one to two days to resolve. Poshmark never got to me until I started commenting and messaging their social media, says one buyer, who asked to remain anonymous. Instead of listing the item by the number or size on the size tag (e.g., medium), theyll list it how they think it fits (e.g., small). For either scenario, buyer protection in Poshmark allows them the chance to report the incident and file a claim with all relevant proofs within three days the timeframe wherein the Paypal payment to the seller is on hold for release. As a buyer, we opened four cases. Add bubble wrap or padding to items. Once a Poshmark case is opened, Poshmark will allow the seller to comment on the case. On sneakers, youll sometimes find them under the tongue of the shoe. Poshmark. If the item is not as described, simply go to your order and look for Problems/Order Inquiry, Then, you will be able to select from a list of issues, such as,if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_1',119,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_2',119,'0','1'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0_1'); .medrectangle-3-multi-119{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}.
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