We are dealing with the same thing with a Delta flight on May 29. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Announcing Our 2023 Cruisers' Choice Award Winners! While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . They are both correct. They were of absolutely no help. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. OH-Go Reds #6 If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. It has been like this for the last month now. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. A week later it's til hasn't changed so I called united. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. I demanded a supervisor and am still holding. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You can't use travel points to purchase your flights. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . I would love some advice and for someone to tell me this will all be ok!! Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. EZAir is impossible to contact directly and 3 calls to Princess did not help. No fee until 45 days prior to departure. We will now be paying for a flight we will not be. To learn more, see your travel agent or call 0344 338 8663. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You have to figure out who is responsible as this is so vague. Restricted. Princess representatives are available to answer this emergency en route line from. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Access fares lower than most public prices. This is just what I needed. Does anyone have a direct number for ezair? You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Something happened to me . From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Call-back available YES. Our flights for our May cruise changed on the United website in February. I'm not sure whats up with Princess these days. Exact same situation. Yes, to change one way you have to change both. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. It seriously shouldn't be this difficult. Fees apply within 45 days. I recently used EZair for a Alaska cruise and land tour. You may call us toll-free at 800-545-0008. Call picked up by a real person YES. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. I have received notification from Air Canada each time. Its called In Route Assistance. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. It took EzAir a couple of days to say there was a itinerary change. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Thanks for posting those numbers. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Air payment is due on the date of the final cruise payment not at the time of air booking. Thanks for posting those numbers. Restricted. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship trbarton, January 21, 2019 in Princess Cruises. This is what travel insurance is for. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Gosh! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Ive tried it; thats why I was hoping someone had a direct number. Two weeks ago I had a flight on AA changed 48hrs before the flight. 1No charge penalty until 45 days prior to departure for Flexible fares only. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. Posted October 6, 2018. CruiseHealth FAQ. Click here to reload the page in order to enable certain features. We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Powered by Invision Community. Of course that's the regular Princess number and they won't let you speak with EZ Air. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. By Not that unusual especially now. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Click here to reload the page in order to enable certain features. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. I have never been able to call them directly. I had to check to make sure I hadnt posted this in my sleep! I just ticketed yesterday, got my seats, and ready to go. If the flights have been paid for by Princess- I always call Delta. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. It's called In Route Assistance. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. I have Air Canada booked through EzAir for August. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Very important to have if needed using EZ Air. I imagine they have access to that kind of info. 1. Plus, you'll find a host of other exciting benefits: Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Business Incorporated: 4/7/1959. Lobstermobster, April 22, 2022 in Princess Cruises. Call center hours 24 hours, 7 days. So after reading your post, I decided to go for it and got on chat with Delta. Then after pushing her further she said to call the main Princess number. I clicked the modify option to see if it was ticketed. It seems as though Princess has no say or control over EZAir. Princess MedallionClass FAQ. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Go to flights then "Add / Modify Booking'". Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. This special number is operational only in the United States and Canada. Until they straighten out their internal messes I'm not going to book anything more through them. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. The OceanReady Process. I suspect that a lot of what @CineGraphicsays could very well be the case. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. I need answers - we leave in 9 days!!! And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Of course that's the regular Princess number and they won't let you speak with EZ Air. #1. When they finally answer. visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Luckily I check with the airline app for the latest flight time. Two weeks ago I had a flight on AA changed 48hrs before the flight. December 20, 2010. If you leave next Monday then your flight should be ticketed. They were of absolutely no help. Phone number to dial 800-774-6237. Go into your booking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Plus, book flights now with no amount due until cruise final payment. So I called Princess and got no help just a response to wait for an email. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. At this point, this flight is no different than any other ticket that you purchased on your own. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Airlines are cancelling flights like never before. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Air charges are non-refundable (e.g. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. It's called In Route Assistance.. Licensing Information: It has worked for me 100% of the time. Air charges are non-refundable (e.g. Common Questions and Topics. 4,411 posts. Average wait. Air charges are fully refundable until 54 days prior to departure. I have never been able to call them directly. Im glad that this ended up working out for you! Powered by Invision Community. I was on princess many years ago. This is a dedicated phone number, not the Princess contract number. Cancelflexible airfareup to 45 days prior to departure with nofees. Its so expensive now. Thanks for posting those numbers. Announcing Our 2023 Cruisers' Choice Award Winners! If youre ticketed and paid, this is all on the operating airline. healthworker, January 26, 2020 in Princess Cruises. October 10, 2009. . Their price is lower than the airlines,that's why I am asking. But when I clicked the view eticket button it had an eticket error. They will put you on hold while they call the EZ Air folks. In our case, Princess hasnt updated there flight schedule with the airline schedule. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Perseverance pays off! I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). We booked EZair as we got in on the free gratuities and free air deal. no cash back). Is there a different number to call once your out of the US? There *used* to be a direct line you could callbut I think that was maybe 5 years ago. I flew early to wait for the ship. Call 1800-PRINCESS and ask the rep. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. I tell you how it works and why it is a great servic. I just talked to Princess & verified those numbers. Powered by Invision Community. Travel Tips 13.5K subscribers We are onboard the Regal. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. This past Monday I finally got the notice, almost two months after the change was made by United. Click here to reload the page in order to enable certain features. The fault is with the airline not informing others of there updated schedule. An airline credit memo will be recorded minus applicable fees. Does anyone know the number for EZ Air that you call if you have any problems? 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. And I really wanted to get to Guernsey.). These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. To learn more, contact us or see your Travel Advisor. I do not believe you can contact Princess EZAir directly. It has been like this for the last month now. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Future Cruise Credits (FCC) Travel Documents. Cancellation Policy. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Announcing Our 2023 Cruisers' Choice Award Winners! Since often posts are about problems with services I thought I would post about when it worked well. They will put you on hold while they call the EZ Air folks. Call delta. She said one minute then said it would fix itself eventually. Allowed. Announcing Our 2023 Cruisers' Choice Award Winners! Outside of the United States and Canada you may reach us at 661-284-4410. Mark Inappropriate. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Dress Code and What to Pack for a Cruise. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Air charges are fully refundable until 45 days prior to departure. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Anyone else been through this - what should I expect that Princess will do? Outside of the United States and Canada you may reach us at 661-284-4410.. Payment is due immediately upon time of air booking. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Kudos to your wife for not giving up and making them actually do their job. Option #2: Search by Phone Number . Fees apply within 54 days. Once you have clicked the Princess EZair . I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. trbarton, December 30, 2016 in Princess Cruises. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Air charges are fully refundable until 45 days prior to departure. Navigate phone maze to a human Press 2 then 3. You can do it online. By We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Air payment is due on the date of the final cruise payment not at the time of air booking. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. And I really wanted to get to Guernsey.). more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Thank you very much. Changes are not permitted and will result in 100% cancellation fee. I've read all the horror stories, but out flight is only 1-1/2 hours. This is a dedicated phone number, not the Princess contract number. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Air Canada has changed one of the flight times 3 times. Do I have to change both? Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. And we love Air Canada. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Should I be buying my own air at this point? So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. What a concept, customer service actually doing their job! I'm not sure whats up with Princess these days. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. The confirmation number that we were given doesn't work any more. Location of This Business. Lesson learned - you gotta really push back! Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Very important to have ifneeded using EZ Air. I tested this out this morning with other ticket agency and they show the same as Princess. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Restricted fares are non-refundable and must be paid in full at the time of booking. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Very important to have ifneeded using EZ Air. Powered by Invision Community. They will put you on hold while they call the EZ Air folks. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Tom AF-1 12.4k March 4, 2007 Cincinnati. no cash back). Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). If your flight is cancelled or you. Our representatives will record your new flight information into your booking record.". This special number is operational only in the United States and Canada. 3,000+ Club. ? Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. But Delta never told me, I found out myself after their latest ridiculous flight change. Restricted fares are non-refundable and must be paid in full at the time of booking. Air Transportation: Same Day Late Arrival Protection. We decided to use EZair because of the discount Princess was offering on flights. They are both correct. Posted July 10, 2013. By When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Powered by Invision Community. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. By Is there a different number to call once your out of the US? . I check other private website for air flights and they are the same as Princess schedule. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Click here to reload the page in order to enable certain features. That being saidI wish there was a better way to get hold of the EZAir people. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. trbarton, January 21, 2019 in Princess Cruises. See for yourself! You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. The numbers are also listed on your boarding pass. Book flights, excursions, spa appointments, and more! Princess has no control over seat assignments, and any changes are at the discretion of the airline. You should always check with the airline directly for any changes. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Trip insurance, and through EZAir Princess guarantees to get us there. They are both correct. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I just discovered this isnt Princess fault. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. They were able to make it work. After 3 hours on the phone with AA finally got a flight a day early that was workable. Department you're calling Customer Service. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor.
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