I'm an L&G customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. The dryer is on the other end of my house. We aim to respond to all email queries within two working days. Julija assured an easy and smooth process. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Used them three times already. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. ), filed by Jason Coker. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The bath vents were venting into the attic for over a year. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. I'm glad everything has gone smoothly for you :) ^Jade. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Replies to negative reviews in < 24 hours. 0000001489 00000 n 20 customer reviews of Stonewater Roofing. No, Stonewater Inc does not offer eco-friendly accreditations. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Companies can ask for reviews via automatic invitations. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . We also ensure all reviews are published without moderation. You can view our dissatisfaction/complaints policy here. I'm really pleased Tracey could help you :) ^Jade. May 03, 2022 3:24 pm EDT. No one had noticed that the bathroom vent ducts were just lying in the attic. Breaching data protection policies and staff still working from home with our personal information. Modern slavery and human trafficking statement. 0000006695 00000 n In a few weeks a man came by to fix the mold. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! You can access MyHome on the web or via the MyHome app. Amazing employee. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb I told him this is not acceptable. Great to hear your kind words about the team. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. To find more licensing information for your state, visit our. That's great to hear! Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. . I was offered a management move in November 21 the property in question needed a lot of attention. Also, you can get the smell from one bathroom to the other. I used A Stonewater Inc to remodel my bathroom. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Also d/b/a - Kitchens & Baths Unlimited. Copyright Stonewater. Largo FL 33777. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. Glad to hear that we've been able to support you. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Great communication and very professional. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. trailer ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Share your photos and videos with others to prove the truth of your words. 0000007704 00000 n Now comes the problem. - Hani. I have lost things that can't be replaced. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. 0000012248 00000 n Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Do you have a community champion in your neighbourhood? These agencies . Hi John, thanks for your review. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Thank you for getting in touch. Enter a zip code and get matched to businesses near you. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. https://www.stonewater.org/get-involved/community-champions/. Anyone can write a Trustpilot review. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . They did say they would fix the rafter, but as of today it has not been done. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. Find out more about these on Estate services. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. Love my new flat and cant wait for many happy years to come in it. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. cooker. Stonewater Inc is currently rated 4.9 overall out of 5. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. Definitely recommend in all areas, Thanks Abby. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. It goes against our guidelines to offer incentives for reviews. Planned improvements are different from the repairs you report to us when something isnt right in your home. We use dedicated people and clever technology to safeguard our platform. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. That's great to hear, Amy, I am pleased :) Thanks for the review! !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Stonewater is an extremely diverse company at all levels. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Answered all questions and price was very good. We're sorry that there are a few more issues to sort but we are here to help. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. No point in giving you details as the family has decided to move out our relation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Fantastic. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Find out how to make a complaint and how we will deal with your complaint. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. It took years to have a dangerous wall sorted out. FSS is committed to its customers! Im really great full and massive thank you for you both. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Thank you so much for sharing that with us. Good bye. 0000007295 00000 n With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. They did a great job. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. 0000001330 00000 n Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Firstly I went over 6 weeks with no hot water and heating. 0000006106 00000 n I'm really sorry that you've had to chase us for the correct email address repeatedly. Copyright Stonewater. They agreed to remove the ridge vent and put the wind turbines back, which they did. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. The flat is lovely and we can't wait to move in. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. The easiest way to report your repair is via MyHome. You can read our current self-assessmenthere. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). He said he would turn this in. We aim to respond to all email queries within two working days. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 I found some tape left from the singling of my roof in the attic, and I tied them up temporary. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . If your home is under 12 months old, find out about how to report any defects and other useful information here. What can I do? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hope this helps. Thanks for your lovely feedback! Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. We'll be in touch with you soon ~ Matt. To tell us your thoughts, please complete the following, 2 minute survey. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. Your name * We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. What if I'm a Stonewater Legal & General customer? 0000065925 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. All the family can say is ' shame on you Stonewater.'' All the staff were friendly and helpful. 0000065964 00000 n I can't go out for long due to having to keep emptying bowls of water. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. Please visit this page for more information. People are so lovely and really helpful. To view these, please download a copy from the links below. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. 0000003684 00000 n If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. He went into the attic and saw the vent ducts that need to be tied in correctly. There was no instructions on how to read meter, even agent was not quite sure. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Very grateful! I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They did do this and broke one Perlin and cracked one Rafter in my attic. We also ensure all reviews are published without moderation. I told him I was not paying for the repairs, and he hung up. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. The easiest way to report your repair is via MyHome. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. Unlock this free profile to update company info and see who's viewing your profile. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. From start to finish, the agent who handled my move has been nothing but helpful. complaint in our Complaints, Compliments and Comments Policy*. 7 Jun 2022. Stonewater is one of Legal & General's managing partners. Find out schedule planned improvements. Stonewater continue to put the rent up but do not improve services. She made me feel at ease and got the job done efficiently. By doing this, our aim is to deliver great customer experience as often as possible. %PDF-1.4 % Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. When they arrived, they started removing everything on my roof. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Thanks Sandra! Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review.
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