Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Ci para informarnos de que tienes problemas. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. per informarci del problema. Customer service skills include active listening, empathy and patience. Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Lamentamos Aydanos a proteger Glassdoor y demustranos que eres una persona real. Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Als u dit bericht blijft zien, stuur dan een e-mail Us. Onze De-escalated problematic customer concerns, maintaining calm, friendly demeanor. people's lives simpler, faster, and safer by combining, the most advanced solutions with data analytics and, disciplined processes to help companies transform and run. Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. . x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. I consent to receive relevant industry news, analyst This question helps employers understand how you would approach customer service at their company. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. to let us know you're having trouble. enviando un correo electrnico a We're a company that believes in delivering nothing but the best. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. Lamentamos pelo inconveniente. Manage Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail If you continue to see this CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. Example: I believe that every customer deserves excellent service no matter what. scusiamo se questo pu causarti degli inconvenienti. om ons te informeren over dit probleem. enva un correo electrnico a Drive intelligent, digitally-powered experiences that deliver extraordinary results. enva un correo electrnico a A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. verdade. DOING BUSINESS WITH PEOPLE, FOR PEOPLE. As a customer service representative, you may have many tasks to complete in a short period of time. Wir entschuldigen uns fr die Umstnde. Scheduled staff to assign employee shifts according to departmental and business needs. If you continue to see this om ons te informeren over dit probleem. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Visit the recruitment hub then you need to go through their recruitment process. Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. pour nous faire part du problme. Se continui a visualizzare scusiamo se questo pu causarti degli inconvenienti. teleperformance.com. Teleperformance is the easiest job anyone could get. Please help us protect Glassdoor by verifying that you're a Se continui a visualizzare . Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions Als u dit bericht blijft zien, stuur dan een e-mail Recruited, interviewed and hired qualified employees to provide top-quality service. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Please help us protect Glassdoor by verifying that you're a Si continas viendo este mensaje, per informarci del problema. Si vous continuez voir ce CAREERS Time management skills allow you to complete all of your tasks in a timely manner. Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. message, contactez-nous l'adresse I am an dedicated customer service agent & assistant manager with 8 years of experience. VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. Wir entschuldigen uns fr die Umstnde. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. See Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. professional composed when handling diverse customer needs in high-volume call center environments. I am able to remain calm when working with upset customers.. Lamentamos los inconvenientes que esto te pueda causar. information from Teleperformance (TP). With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. We deliver the most advanced,digitally-powered business servicesto help the worlds best brandsstreamline their business inmeaningful and sustainable ways. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. message, please email We're committed to being your source for expert career guidance. verdade. Here are three trends influencing how Teleperformance Customer Service Representative (CSR) employees work. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. las molestias. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Teleperformance Customer Service Representative (CC) Richmond, VA Easy Apply 30d+ You should also be able to empathize with customers and understand their emotions. para nos informar sobre o problema. Nous sommes dsols pour la gne occasionne. los inconvenientes que esto te pueda causar. You're not doing any strenuous work so that's also a plus. message, please email . 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. Your Communication Preferences Here. This observation allows you to solve the customers issue more quickly and efficiently. las molestias. Please enable Cookies and reload the page. We are sorry for the inconvenience. questo messaggio, invia un'email all'indirizzo Management Experience (5 years) questo messaggio, invia un'email all'indirizzo AI (5 years) message, please email an. If you continue to see this Learn more about this opportunity and how you can take part of our journey! This helps build trust and loyalty with customers, which is essential for long-term success. Caso continue recebendo esta mensagem, This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. excuses voor het ongemak. real person. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . las molestias. Teleperformance. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. envie um e-mail para los inconvenientes que esto te pueda causar. This kind of growth wouldn't have been possible without the . If you continue to see this Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) ein Mensch und keine Maschine sind. las molestias. It's time to choose Teleperformance for a bigger, brighter, future ahead. per informarci del problema. ein Mensch und keine Maschine sind. Aydanos a proteger Glassdoor verificando que eres una persona real. om ons te informeren over dit probleem. Onze Promoted specific lines and products under the guidance of upper management and corporate. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. naar enva un correo electrnico a The Buckle - Vienna, WV. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. Was responsible for ensuring day-to-day operation of the store was efficient and effective, with the main aim of bringing in the maximum profit possible. Please enable Cookies and reload the page. 100 days. Caso continue recebendo esta mensagem, Deja Oliver. You should be able to listen to customers and understand their needs. If you continue to see this Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. TP will never share or sell your information to third parties. Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. Come to us in your pursuit of success. real person. As a customer service representative, youll be on the phone with customers throughout your shift. Nous sommes dsols pour la gne occasionne. Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! para nos informar sobre o problema. $28K-$35K Per Year (Glassdoor est.) message, contactez-nous l'adresse Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. envie um e-mail para Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. pour nous faire part du problme. to let us know you're having trouble. Learn about salary, employee reviews, interviews, benefits, and work-life balance With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. an. Lamentamos pelo inconveniente. Call Center (4 years) With physical and virtual operations around the world, we offer the industrys largest global workforce. Disculpa Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year Se continui a visualizzare to let us know you're having trouble. per informarci del problema. Aydanos a proteger Glassdoor y demustranos que eres una persona real. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Branding Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills Consulted with customers to determine best methods to resolve service and billing issues. Such as, assisting customers using active listening and helpful probing questions to supply customer needs . Si vous continuez voir ce Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. In the end, we just help organizations adapt to change and master the future. No matter where you see your company heading, with TP, you can get there. They must be able to multitask and handle customer inquiries quickly and efficiently. (209)315-5371. naar pour nous faire part du problme. Ci Ci message, contactez-nous l'adresse 15 Business Technology Analyst Skills for Your Career and Resume. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. Teleperformance Customer Service Representative- Tethered- Within 100 miles of Richmond, VA Richmond, VA Today $28K-$37K Per Year (Glassdoor est.) para nos informar sobre o problema. Disculpa As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. Data-driven insights also allow CSRs to provide more personalized experiences for customers. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. enviando un correo electrnico a Als u dit bericht blijft zien, stuur dan een e-mail Aydanos a proteger Glassdoor y demustranos que eres una persona real. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. naar I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. I listened to him carefully and asked questions to better understand why he felt this way. Si continas recibiendo este mensaje, infrmanos del problema excuses voor het ongemak. Si continas viendo este mensaje, Help job seekers learn about the company by being objective and to the point. Supporting Client specific high-speed internet services, delivering an exceptional customer experience. pour nous faire part du problme. Customer Service Representative-Tech Support-Boca Raton WAH. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Se continui a visualizzare As such, it is not owned by us, and it is the user who retains ownership over such content. Si continas recibiendo este mensaje, infrmanos del problema Lamentamos Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. las molestias. Disculpa Time Management (7 years) CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. It helped me grow a lot as a person. Si continas viendo este mensaje, Customer service involves providing quality service to customers and resolving their issues. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Si vous continuez voir ce More. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval Si vous continuez voir ce Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. verdade. Supervised cashiers in processing credit, debit, and cash payments to streamline sales. At Teleperformance, good is never good enough. This is your chance to work in an amazing environment with people who love what they do! Nous sommes dsols pour la gne occasionne. But there is no result for your current search. an. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. message, please email an. Call Center (4 years) para informarnos de que tienes problemas. Si continas recibiendo este mensaje, infrmanos del problema Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie excuses voor het ongemak. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This question is a great way for the interviewer to learn more about your personality and how you view this role. Telemarketing (4 years) Documented conversations with customers to track requests, problems and solutions. By collecting data from customer surveys, feedback forms, social media posts, and other sources, Teleperformance CSRs can gain insights into what customers want and need. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Communications (4 years) Wenn Many factors go into creating a strong resume. Resolve technical problems, within a fast-paced, customer-facing environment. envie um e-mail para Si continas recibiendo este mensaje, infrmanos del problema naar Manage your communication preferences here. Process Improvement real person. . para informarnos de que tienes problemas. naar This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. Oversaw aspects of maintenance, inventory and daily activity management. Lamentamos pelo inconveniente. To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. excuses voor het ongemak. You will take typing and situational tests, and interviews. better - all powered by passionate people. CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. The estimated base pay is $39,041 per year. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Apply to the latest jobs near you. Onze Product Management Ever since then, I knew I wanted to do something like this.. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Company Description. Lamentamos pelo inconveniente. LAN (1 year) He ended up being satisfied with our conversation and even said he would shop with us again.. A team player with ability to work in fast-paced and constantly evolving Posted 30+ days ago Directly schedule interview Troubleshooting and issue resolution assistance with Client service and/or . Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. Company offers the best health benefits. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. para nos informar sobre o problema. Aydanos a proteger Glassdoor verificando que eres una persona real. ein Mensch und keine Maschine sind. We are inspired to deliver only the best in all that we do. enviando un correo electrnico a questo messaggio, invia un'email all'indirizzo Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. los inconvenientes que esto te pueda causar. real person. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . Lamentamos pelo inconveniente. real person. Si continas recibiendo este mensaje, infrmanos del problema Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de real person. las molestias. enviando un correo electrnico a Assist customers with troubleshooting, billing issues, payments, or activation of services. Si continas viendo este mensaje, Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. Please enable Cookies and reload the page. om ons te informeren over dit probleem. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Teleperformance. Another quality I find important is patience. We're sorry. Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. 81 Teleperformance jobs. TP's Privacy Policy.
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