All the best, Ayana Adobe d 0000001483 00000 n Charing Cross Hospital 020 3311 5144 (Reception) 020 3313 0734 (Referrals) St Mary's Hospital 020 3312 3196 (Reception) 020 3312 3197 (Referrals) Visitor Information . The Patient Experience Team. The professionalism and care I had was superb right from a and e staff to ward staff from my consultant through to food and drinks staff. I had breast surgery last week apart from the initial wait in the elective surgery which was, I went to A&E around 5am on a Sunday with severe abdominal pain. Its staff and services were transferred to various sites within the University College London Hospitals NHS Trust. 232 0 obj <> endobj The Patient Experience Team. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). Ambulatory emergency care unit: 01284 713541, Ambulatory emergency care office: 01284 713785, We are located on the Groundfloor of the hospital. How to get to West Middlesex Hospital Nearest train stations are Isleworth station which is approximately 15 minutes' walk and Syon Lane station which is approximately 10 minutes' walk Nearest tube station is Boston Manor. Middlesex Hospital was a teaching hospital located in the Fitzrovia area of London, England. The nearest train station is Isleworth, which is approximately 0.5 miles from West Middlesex Hospital. Our ambulatory emergency care (AEC) service provides same-day, consultant review for patients with urgent or emergency health problems without the need for attendance in A&E. . North West London Pathology (NWLP) was formed in November 2016 as a partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS . West Middlesex University Hospital Really bad experoence. 2 VU8m2mM}R@ @ First opened as the Middlesex Infirmary in 1745 on Windmill Street, it was moved in 1757 to Mortimer Street where it remained until it was finally closed in 2005. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. Our Hospitals. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. Charing Cross Hospital. All rights reserved. West Middlesex Hospital Services provided by West London NHS Trust Liaison psychiatry Perinatal mental health services. During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28. The acute medicine department specialises in the rapid assessment, diagnosis and treatment of acute medical conditions. Best wishes, Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), We also run a nurse-led service on Saturdays and Sundays from 11am2pm . Latest reviews for West Middlesex University Hospital. %%EOF I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . 1}OI6)gT\ "wAEI\7Y@*#;KsBaO-JY@*N!N9l|=Z;~L,f trailer SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. Anyone who has a chronic illness and requires end of life care or is supporting someone who is receiving end of life care. I am happy to read that you received outstanding care and overall had a positive experience. Menu St Mary's Hospital. What a good service and a brilliant team. 100 Years of West Middlesex. Kind regards, We do not tolerate unprofessionalism and rudeness from our staff. 0000001132 00000 n Depending on the site, bookings can either be made via the National Booking System or through the sites own booking system. He went when he had a fall on night out not a general constant drunkard but just an unfortunate accident on a night out felt like she thought it was his own fault for drinking and treated him very differently to other patients very unprofessional, Report review titled Uncompassionate nurse as unsuitable, Dear Writer, Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. The team could not have been more thorough or thoughtful. West Middlesex University Hospital Isleworth European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 Wed, May 17, 08:00 Chelsea and Westminster Hospital London 604.79 Newborn Life Support (NLS) - Chelsea & Westminster Hospital 08/06/2023 Visited Respiratory Medicine on April 2023, Report review titled Brilliant care as unsuitable, Dear writer, I am really pleased to read that you received brilliant care throughout your time at the hospital. West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF occupational.health.wmuh@wmuh.nhs.uk 020 8321 5044 London . A_ KL*~v[7]F It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. Copyright 2023 West Suffolk NHS Foundation Trust. startxref In emergency and life-threatening cases continue to come forward as normal or call 999. If you need this document in a different format, please emailinfo@healthwatchhounslow.co.ukor call020 3603 2438. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads Ambulatory Emergency Care Report - September 2015. 0000469513 00000 n West Middlesex Hospital. We will make sure to inform the departments of your wonderful feedback. Receptionist could talk on their mobile phone whilst checking you in. Hospital Discharge Report - September 2017, In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been, Interviewed staff working within the AEC unit, Interviewed 20 GPs practising in the community. JA1dZs:D*=_t _IsYw~#PSSSI Report review titled Not compassionate,rude and unfriendly as unsuitable, Dear writer, We run a 6-day service . Once they arrive at the unit they are assessed by a nurse who usually performs routine investigations and observations. Patient Experience Co-ordinator, by Kevin Chamberlain - Posted on 12 April 2023. West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating We had a scan due to previous losses and all the staff were incredible. A&E is open 24 hours a day, 365 days a year and is staffed by experienced doctors and nurses who deliver initial assessment and treatment to all patients who require medical care. I want to thank you so much for the incredible care I received in a&e. West Middlesex University Hospital serves patients in the London . chelwest.patientexperience@nhs.net Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. Ambulatory Emergency Care Report - September 2015 | Healthwatch Hounslow Skip to main content Open search Opens and closes menu Header menu Contact us Please accept our apologies for your experience. Patient Experience Co-ordinator. Camelia HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. We use cookies to give you the best online experience. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Menu University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk Our services run: Mon-Fri, 8am-8pm We also run a nurse-led service on Saturdays and Sundays from 11am-2pm - learn more about this service T: 020 8321 5966 Hyperemesis gravidarum treatment in AEC Cancer services NORTH EAST AND CENTRAL LONDON Training Programme (NCEL) Barking, Havering & Redbridge University Hospitals NHS Trust -. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. You can read a brief introduction about our Trust by clicking the icon to the right. 1AQ"aq2 #BR3$bC4% King George Hospital. London Local buses: Outstanding service all round. I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. 33,461 were here. The trust has 1007 beds including 166 children's beds/cots, 131 maternity beds, 35 critical care and burns unit beds and 675 acute adult beds. Your feedback will be escalated to the departments manager for investigation. Some patients may return the following day for further investigations and treatment. Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. Outpatients 1 can be found by entering the hospital through the main entrance and taking the first corridor on the right, past WH Smith. The receptionist I encountered was rude and unprofessional. chelwest.wmpals@nhs.net I hope your Husband is doing better and I wish him a speedy recovery. Queen's Hospital. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Further details here For support call: 020 8321 6300 or email: talk@themulberrycentre.co.uk VOLUNTEER DONATE NOW Why is hand washing so important on the Neonatal Unit? Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU I am sorry to read that your experience has not been great. endstream endobj 237 0 obj <>stream Despite a very busy time, and, Report an issue with the information on this page, Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust, Chelsea and Westminster Hospital NHS Foundation Trust. Despite chronic understaffing and, I want to thank you so much for the incredible care I received in a&e. Report review titled EPU was wonderful as unsuitable. I was able to see a doctor in under 2 hours, which is unheard of these days. o! Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. Hammersmith Hospital. West Middlesex University Hospital We are located in Outpatients 1 at the front of the main hospital building, next to the WHSmith shop. 267, 117, 110 and H28 buses. Chelsea and Westminster Hospital. All patients are then seen by an advanced nurse practitioner or junior doctor, before being seen by a consultant who specialises in acute medicine. Some patients may return the following day for further investigations and treatment. Parking Instagram, 2023 Patient Experience Team. You will be welcomed on arrival and given an approximate waiting time by the nurse. They told me the waiting list is 8 hours .So what kind of emergency is this with such a big waiting list.And its first time like this . I am sorry to read about they delay you experienced attending our Emergency department at West Middlesex Hospital. Thank you for the care and kindness I received in EPU. I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. Hillingdon Hospital. Despite a very busy time, and very challenging conditions, I was treated with such care and kindness throughout. You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Thank you for your feedback. The Patient Experience Team, Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. I am sorry to read that you had such a bad experience. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services 0000000476 00000 n endstream endobj 233 0 obj <>/ViewerPreferences<>/Metadata 40 0 R/Pages 39 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 234 0 obj <>/ProcSet[/PDF/ImageC]/ExtGState<>>>/Type/Page>> endobj 235 0 obj <> endobj 236 0 obj <>stream Why is hand washing so important on the Neonatal Unit? If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus %PDF-1.4 % The doctor who did the scan was so thorough and really reassuring. It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. 0000000805 00000 n Royal London Hospital. Mount Vernon Hospital. I went to A&E around 5am on a Sunday with severe abdominal pain. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. Twickenham Road Thank you for taking the time to feedback your experience. Twickenham Road Isleworth London TW7 6AF. Salary: 32466.00 to 39521.00 a year per annum incl. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. Kind regards, West Middlesex University Hospital has not yet replied. ()*6789:FGHIJVWXYZefghijtuvwxyz ? If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: The value of ambulatory emergency care (AEC) and same day emergency care (SDEC) is streamlining clinical processes so patient care can be delivered on the same day, reducing admissions and reliance on hospital beds to improve patient flow. Barnet and Chase Farm Hospitals NHS Trust -. Very rude and unprofessional reception staff. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. PALS e-mail: chelwest.wmpals@nhs.net Instagram, 2023 +:=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s`xEu$X7:4oc6>%$#4)
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