Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. How do I refund a buyer who paid with Depop Payments? How to Buy Online Safely, Securely, and Confidently. A sub for discussing all things Depop. What if I Disagree With the Buyer? There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Not long after, Depop transitioned to a thrifting marketplace. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. I definitely sent the payment through depop instant pay as goods/services thank god! Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. Be prepared to walk away. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. He came and tried it. Please read rules before posting. This application uses the eBay API but is not endorsed or certified by eBay, Inc. If you want to sell items on Depop, the process is very simple. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. This is the easiest part of the process. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Buyer asks for partial refund after 2 weeks. If the flaw was something you missed you have options. Unfortunately, fraud and criminal activity does still occur on PayPal. The issue was outside of your control and contacting the shipping service may help you settle the issue. He came to my house and tried out mower. Will PayPal refund me if item not received? Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Is it likely that I'll win my money back without the screenshots attached? I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! He towed the trailer away with mower and equipment. If they accept, the dispute will be closed. The app does not have its own payment system, and therefore does not accept raw payment card details. Kidizen is a trademark of Kidizen, Inc. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Using tracked shipping is a great way to create trust between you and the buyer. You can also make offers if you want to try and bring down the price a little. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. If you paid by credit card and the issuing bank has initiated a chargeback. Log into your PayPal account. Temper your approach. Click the Refund this payment button that appears under the total. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Almost 10 thousand dollars! Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Depop is particularly popular with users in the US and UK. Want to know more? Scan this QR code to download the app now. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. The buyer can then accept or reject your response. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Save face. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Its always worth checking if a website offers Buyer Protection before you make a purchase. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. This is a decent chunk of your overall profit, so it is worth keeping in mind. If you dont receive your money or goods youll have no cover and will be left out of pocket. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? This application is not endorsed or certified by Grailed, Inc. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Include details about the productwhat was purchased, when, and what the price was. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Youll get a full refund if you dont receive your item. Readers like you help support MUO. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Check us out! screenshot of the completed refund in your PayPal account) But how do these two apps differ, and which should you use? Price your items competitively and fairly so both you and the buyer are getting the best deal. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). By browsing this website, you consent to the use of cookies. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. List Your Items on Depop. 10 Great Marketplaces Every Reseller Should Consider. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Hi, thanks for your speedy reply. Its easy. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Through the Depop website. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Select the transaction you'd like to refund > tap Refund. How does paypal know that what you received back isn't what you sent? Ask for some feedback. All you need to do is make sure your buyer returns the item using tracked shipping. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Open communication can lead to a swift resolution. Vinted, on the other hand, came about in 2008 in Lithuania. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Tradesy is a trademark of Tradesy, Inc. Listing Items on the Depop App. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Depop is a trademark of Depop, Inc. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. If you have questions, you can also message the seller to learn more. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Depop Payments refunds Log in to the Depop app. Depop has buyer and seller protection that covers all transactions made within the app. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Go to your receipts. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Please make sure you've read the community rules, and that your post follows our posting guidelines. Here are attributes to include in your listing: Secondhand shoppers are savvy. I am suppossed to let.him have all.of this equipment for free? If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. If they reject, the dispute will be escalated to the Depop Support Team. Tap > tap All sold items. PayPal provides buyers with 180 days to open up a dispute about a transaction. I am going through this now. Depop Ltd. Support. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. I can affors to lose 100 percent of my sale. I know it definitely isnt damaged and he definitely isnt blocked from my side. You can let the buyer know why you disagree with their dispute in the Resolution Centre. I didn't ship anything. Vinted consists of five main sections, which you can access at the bottom of the screen. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. We love it when our customers are happy with their items, but what do we do when they request a return or refund? Answer: Verify the date of the Paypal transaction. Also the depop profile has blocked me. Each user has 180 days to request a refund via Depop. Today, Vinted is a popular thrifting app with millions of users. About Depop. Follow these steps : Tap > tap All sold items. Etsy is a trademark of Etsy, Inc. Kudos / Solution appreciated. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. When you make a purchase using links on our site, we may earn an affiliate commission. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Always use tracked shipping and always share it with the buyer once available. You are viewing the PayPal Community Archives. Sometimes, unhappy customers want to reverse a PayPal transaction. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. It all hangs on whether paypal agree that the transaction was unauthorised. Can anyone help me? The seller doesn't fulfill their return policy as stated in the listing. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. You can do this up to 180 days after the purchase. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. By browsing this website, you consent to the use of cookies. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Mention relevant aspects of the transaction such as dates and place of delivery. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Select Selling > Refund Depop fee. Can you get a full refund on Depop? This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. You can find vintage pieces on Vinted, but they're certainly not as common. Poshmark is a trademark of Poshmark, Inc. This application is not endorsed or certified by Mercari, Inc. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Buyer Protection is not optional and is therefore charged on all purchases and sales. When a website offers this, it is known as Buyer Protection. 1999-2023 PayPal, Inc. All rights reserved. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! 98. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Purchases made without using the BUY button. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee.
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