Mod Academy. Interaction with your trainees is also important because it acts as a way for you to verify whether or not your objectives are properly conveyed. Download. . Username filtering is less important than other forms of auto moderation, when choosing which bot(s) to use for your auto moderation needs, this should typically be considered last, since users with unsavory usernames can just be nicknamed in order to hide their actual username. *Gaius can apply same blacklist/whitelist to names as messages or only filter based on items in the blacklist tagged %name**YAGPDB can use configured word-list filters OR a regex filter. This could be 10 links in one message, or 1 link in 10 messages. Safety Center. An icon-sized image in the top left corner of the embed, next to the Author element. Module 1 . The first part of the exam requires you to provide your contact information. Welcome to our page. Such instances can include how to handle issues in audio channels, user disputes, DM Discord invitations, off topic discussion in the incorrect channel, and potential issues that may be encountered with bots. Here are some of the most important ones you need to know: If you feel like experimenting even further you should take a look at the full list of limitations provided by Discord here.Its very important to keep in mind that when you are writing an embed, it should be in JSON format. Seems to be happening to partner program applications too (the application went offline the Friday they left for break and isn't reopening yet). For this reason, its also important a robust filter also contains whitelisting options. You can also use this embed visualizer tool which provides visualization for bot and webhook embeds. In order to use the command in channel method, you will need to instruct your users to remove the Unverified role or to add the Verified role to themselves. A collection of articles curated from the Discord Moderator Academy. Strong and brave, Graggle is the biggest of the bunch with an even bigger heart. This can make administration and moderation of your server much easier. Just an endpoint to send data to, no actual hosting is required. How many new members successfully activate on their first day? Developing a timetable. Download. Then, complete the rest of the form and click on "Next". Next, you need to enter your user ID. What is this community for? (F18; Sparkle/Insurgentglory Online!) To apply, you must read over the Moderator Academy study materials and then take an exam to see how knowledgeable you are. Both tools are essential for a server to function properly and make for a powerful combination. No user should ever feel unsafe or threatened on a Discord server. Furthermore, this will complicate the interpretation of your welcome screen metrics, as the welcome screen will need to be used to help people primarily follow the verification process as opposed to visiting many channels in your server. Another important topic new moderators should have easy access to are commands for moderation bots. I have a bubbly and energetic personality, and look forward to working with you! Safety. Overview. No matter how carefully you plan everything out, it can always happen that something doesnt work according to plan. I work well with colleagues! As such, Fast Messages filters should prevent offenders from sending messages; this can be done via a mute, kick or ban. Theyre people who help imagine, build, maintain, and grow the most amazing communities on the platform, and the internet as a whole and you can be a part of it all. *Unless you are using the channel description for verification instructions rather than an automatic greeter message. Take a more abstract, philosophical look at the practice of moderation- from exploring differing moderation styles to examining the moderator/user dynamic, and beyond. This can allow a server to remove links with an appropriate reprimand without treating a transgression with the same severity as they would a user sending a racial slur.Whitelisting/Blacklisting and templates for links are also a good idea to have. Allows you to put multiple fields in the same row, rather than having one per row. Located next to the footer. One additional component not included in the table is the effects of implementing a verification gate. The Discord Moderator Academy (DMA) was created to empower those moderators to lead more effectively, manage teams, and learn more about the tools needed to help foster their communities. Both of these servers are a growing community of passionate moderators on the platform to discuss all things moderation. Bots are authenticated via a token, compromised token can cause severe damage due to their capabilities if they have permissions granted to them by the server owner. Each server has to decide for themselves what the most effective training method looks like. Bigger servers tend to rely on a ticket or Modmail system, so properly introducing them with sample conversations or problematic matters is essential for both the recruit and the future user. - % visited more than 3 channels, Users click on each channel in equal proportion and send messages in equal proportion afterwards, % visited more than 3 channels will increaseFirst day activation increases. How many new members successfully activate on their first day? today i will be telling you about the new Badge of Discord, which is Discord Certified Moderator Badge, i will show you how to get it, and how to pass the Mo. Subset filters are still a good thing for your anti-spam filter to contain as you may wish to punish more or less harshly depending on the spam. Staff members supporting each other and being able to communicate in such moments is crucial for an effectively working team. Even though this comparison is important for better understanding of both bots and webhooks, it does not mean you should limit yourself to only picking one or the other. . Adds the author block to the embed, always located at the top of the embed. Commonly used hacks on Discord, such as phishing links, malicious files and other harmful softwares. If any of the following: Mentions, Links, Invites, Emoji, and Newline Text are spammed repeatedly in one message or spammed repeatedly across several messages, they will provoke most Repeated Text and Fast Messages filters appropriately. How do you want to introduce new members? Leverage your professional network, and get hired. Imagine a community centered around an author people might want to join to talk about the author, or participate in a read along, find similar authors, talk about future books, or more. There should be conversation about how to redirect users to higher staff and closing tickets appropriately so they dont stack up and cause confusion. Discord verified servers are identified by the above logo located next to the server's name. Theres more to moderating a community than just understanding how to use Discords moderation tools. 8. articles. Color of your embeds border, usually in hexadecimal or decimal. $44,800 - $67,200 a year. The most common forms of spam are also very typical of raids, those being Fast Messages and Repeated Text. Mostly used with the thumbnail, icon and author elements in order to link to an image. At the end you should provide some sort of model or example answer to let the recruits know where they need to improve. Why do I want to stick around? *Unconfigurable, triggers raid prevention based on user joins & damage prevention based on humanly impossible user activity. The Buddy System approach describes working in pairs or groups, in which two or more buddies work together on one task. Readers on the announcement channel will increase. Important aspects that should always be covered when creating a training program are time management, deciding on which staff are involved in training and why, effective communication, detailed content, and flexibility. Which text/voice channels do people use the most? - % visited more than 3 channels, Users click on each channel in equal proportion and send messages in equal proportion afterwards, % visited more than 3 channels will increaseFirst day activation increases. Both tools are essential for a server to function properly and make for a powerful combination. Having a simple guide in a separate text channel with a quick guide of the bots prefix and format (command, user-id, [time], reason) will aid moderators in quickly responding to ongoing issues on the server. Located next to the footer. Make sure to accommodate for any accessibility issues or notes for those who were unable to be present. It promotes active communication and trust between moderators and also allows them to keep an objective view on everything. The link to the address of the webpage. There is also no guarantee that people who send a message after clicking to read the verification instructions successfully verified. After that, you'll require to provide your ID. A Banned words filter can catch links and invites provided http:// and https:// are added to the word blacklist (for all links) or specific full site URLs to block individual websites. The differences between these methods are shown below. They need to be able to create an environment in which it is comfortable for them to work in and not be afraid to ask for help if they feel threatened by users or, in extreme cases, other staff members. A group discussion will be better applicable to discuss moderation cases, where a demonstration and practice would work better to demonstrate how Modmail bots work. 0.5. hours. To help institute a purpose, remember to think about your community from the perspective of a new member. Through our many articles, you can learn how to set up your community with moderation tools, run amazing events, grow and expand a wonderful moderation team, establish good rules, become a community leader, understand conflict resolution, and so much more. My name is Morrigan! After defining your communitys purpose, the next most important element of running an online community is moderation. This differs from Raid Prevention as it doesnt specifically target or remove new users on the server.Raid anti-spam is an anti spam system robust enough to prevent raiding users messages from disrupting channels via the typical spam found in a raid. If you see any messages that claim to give users Discord Nitro or server boosts through other means, such as putting a command in the console, you may handle those cases on a server level. Dont forget to clear your schedule beforehand and have some water ready if your training is mostly conducted over a voice chat or call. If you want to protect your server from raids, please read on to the Anti-Raid section of this article.Text FiltersText filters allow you to control the types of words and/or links that people are allowed to put in your server. Role of administrators and moderators on Discord, Discord's commitment to a safe and trusted experience, Talking about online safety with your teen, Answering parents' and educators' top questions, Working with CARU to protect users on Discord, 111: Your Responsibilities as a Moderator, 207: Server Information and Announcement Channels, 231: Fundamentals of Family-Friendly Servers, 311: Understanding and Avoiding Moderator Burnout, 341: Understanding Your Community Through Insights, 345: Best Practices for Moderating Content Creation, 404: Considering Mental Health in Your Community, 405: Practicalities of Moderating Adult Channels, 407: Managing Exponential Membership Growth, 442: Using Insights to Improve Community Growth and Engagement, 444: Managing Interpersonal Relationships, 459: Bringing Other Communities to Discord, 541: The Application of Metaphors in Moderation, document outlining the basic responsibilities. Allows you to add multiple subtitles with additional content underneath them below the main Title & Description blocks. And maybe sometimes similar communities already exist, but that doesnt mean you cant build your own space. Namely, Emoji and Links may warrant separate punishments. How to Get the New Discord Moderator Profile Badge. Being moderate requires effort and a willingness to discover new ways . As the center of community moderation for Discord, both servers foster discussions about community moderation, leadership and administration, and server development on Discord. Raid detection means a bot can detect the large number of users joining thats typical of a raid, usually in an X in Y format. Or, perhaps youre interested in honing your conflict resolution skills when working to keep your communities healthy. There may also be channels that allow the usage of otherwise banned words. Each server uses a differently designed service to assist moderators with helping out users. Also directs to a URL, if given. If you are logging member joins and leaves, you can infer that Discord has taken action against shady accounts if the time difference between the join and the leave times is extremely small (such as between 0-5 seconds). You should share your server guidelines and expectations publicly, usually in a welcome channel and in a server ruleset that users are expected to abide by. An overview of external rules to be applied within the server and a description of your moderation culture and expectations internally to help new moderators easily adjust to their new team. John#1234). However, you shouldnt rely solely on these systems if you run a large or public server. The most common forms of spam are also very typical of raids, those being Fast Messages and Repeated Text. Will you offer new moderators to practice during your training and get hands-on experience? Safety. If you are logging member joins and leaves, you can infer that Discord has taken action against shady accounts if the time difference between the join and the leave times is extremely small (such as between 0-5 seconds). Weekend availability. In such situations you need to be able to react spontaneously and be flexible, such as pitching in for someone who is unable to attend due to a last minute shift in schedule. This is usually used to represent an Author icon. Spam, by definition, is irrelevant or unsolicited messages. This covers a wide base of things on Discord, there are multiple types of spam a user can engage in. User retention will decrease as well. Our Discord server: discord.gg/Szrr7MC. Moderator Academy. One last note remember that the purpose of your community may shift as your user base ages and grows. 100: An Intro to the DMA 103: . You can ask your trainees after they have had some experience as a moderator, what they missed during training that they think should be covered next time, as well as asking what information they did not find useful. This kind of training should include commonly used commands and procedures. Youll also see that the percent of people that visit more than 3 channels increases as they explore the server and follow verification instructions, and that percent talked may increase if people need to type a verification command.However, in exchange you can expect to see server leaves increase. The part of the embed where most of the text is contained. . . A flexible hybrid work schedule (3 days in office, 2 days' work from home). You can build a community around anything, really, and find people all over the world who want to talk about that passion with you. In addition, total engagement on your other channels may grow at a slower pace. There are rate limits in place to stop bots from harming servers that can prevent deletion of individual messages if those messages are being sent too quickly. You can then give your training to someone on your team, in case you missed something important and to check whether or not your estimated time is accurate. The amount of content continues to grow, now consisting of over three dozen articles carefully crafted by moderators across the platform, each bringing their expertise on a wide variety of different challenging topics. The exam consists of multiple-choice questions, as well as short answer questions on hypothetical situations, moderation policy, as well as some questions about your moderation experience and the communities you moderate. There is a new scam going around with bots/frauds claiming to be discord staff and sending you "discord moderator exam" links. Not everyone is able or comfortable joining a voice chat and unmuting themselves, which is something to be considered beforehand. This is a subset of Damage Prevention.Raid cleanup commands are typically mass-message removal commands to clean up channels affected by spam as part of a raid, often aliased to Purge or Prune.It should be noted that Discord features built-in raid and user bot detection, which is rather effective at preventing raids as or before they happen. Users will be subject to the server verification level until they verify. Ideally, this should summarize the entire training. A Banned words filter can catch links and invites provided http:// and https:// are added to the word blacklist (for all links) or specific full site URLs to block individual websites. Its strongly, strongly recommended you use a bot that can filter text based on a blacklist. You need to take the Discord Moderator Exam in order to be an authorized moderator. When you are giving a training, it is important to properly plan your training. Here are some of the most important ones you need to know: If you feel like experimenting even further you should take a look at the full list of limitations provided by Discord here.Its very important to keep in mind that when you are writing an embed, it should be in JSON format. You can also find it here. Maybe youve always wanted to learn what it takes to recruit, manage, and grow a team of moderators. How many new members successfully activate on their first day? Make sure there is a break once every one to two hours so trainees can focus on your training without feeling overwhelmed. We built the Moderator Academy as a comprehensive resource so anyone, from first-time mods of smaller servers to experienced veterans of massive online communities, can find resources to learn about moderation, community management and more. Actively be a part of the Discord Moderator Discord. How are you moderators handling the learning process? Communication. Mod Academy. One negative effect of this system could be the fear of failure that some inexperienced moderators might be exposed to. Discord was on summer break last week so they might be slow to get back to those. The more thorough the guidelines, the easier the document is to refer back to for any questions. This is a subset of Damage Prevention.Raid cleanup commands are typically mass-message removal commands to clean up channels affected by spam as part of a raid, often aliased to Purge or Prune.It should be noted that Discord features built-in raid and user bot detection, which is rather effective at preventing raids as or before they happen. The difference between this system and the Buddy System is that each new moderator will be acquainted with the moderation tasks and responsibilities by a higher up, and usually only once. *Defaults to banning ALL links**YAGPDB offers link verification via google, anything flagged as unsafe can be removed***Setting a catch-all filter with carl will prevent link-specific spam detection. Fortunately, the Discord Moderator Academy (DMA) is designed to serve as a comprehensive guidebook to understanding the many layers of moderation, written by expert community moderators who delve into its practices daily. What is the Discord Moderator Academy? Our ideal moderator should be outgoing, friendly, and able to make people feel at ease. Have quick notes ready with keywords that you are going to use during your training, so you do not lose track of where you are and what objective you are trying to convey. 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