You should have it available at the gangway when disembarking so please. However, effective on voyages commencing July 1. For more information see our transfers FAQ. Bring your travel and health insurance information and have it handy at all times. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! As previously, in-cabin smoking is also not allowed. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. (Remember that checked baggage might not be accessible at all times.) Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Holland America Line assumes no responsibility for the items listed above. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Its important to note that electronic cigarettes are illegal in many countries including the United Arab Emirates, India and much of South America and Southeast Asia. The password will need to be disclosed to the youth staff upon pick up of the child. Your stateroom keycard will be delivered to your stateroom. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Any additional information concerning currency restrictions, please contact the customs agency in their country. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. You can also complete your health assessment and book shore excursions prior to your cruise. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. Bidis essentially flavored cigarettes are not generally permitted entry. SHIP NEW SMOKING POLICY FOR ALL SHIPS EFFECTIVE IMMEDIATELY: For the comfort of all. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Please Note: There is not an Automated Teller Machine (ATM) available on board. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. You will claim your luggage when you arrive at your final airport destination. Special life jackets are available for children and infants. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Keep them close at hand . Additional information concerning Customs matters will be provided during your cruise. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Nosmokingof any kind will be permitted on any stateroom verandah. Holland America Line will assist in filling prescriptions. Hours are from 6:00am until 9:00pm. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Please call the Guest Accessibility Department for detailed information. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Generally, the ship is subject to certain government procedural requirements upon arrival. Daytime dress is casual. We cannot process refunds on these cards. All documentation and immunization requirements are established by government authorities and not by Holland America Line. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. For many years we have emphasized environmental stewardship and conservation in our operations. Cigarettes may also be subject to a tax imposed by state and local authorities. All rights reserved. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. You will need to provide health certificate documentation for the animal in your ports of call. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Login to your account before you ever step onboard to get prepared for your journey. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. All other questions and concerns regarding air arrangements should be directed to your travel advisor. No exceptions will be made. OOSTERDAM's Australia-New Zealand 2021-2022 program (from Sydney and Auckland), WESTERDAM's South America 2021-2022 program, and . Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. What will you do today? E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Additional quantities may be entered, although they will be subject to duty and IRS taxes. suits you. Cash deposits can be made on the last day of the cruise. The representatives will help you with luggage tags. Wishful thinking I. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. There is a charge for the use of the self- service launderettes and it is coin operated. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Please do not place your baggage over the emergency floor lighting. In addition, smoking is permitted on stateroom verandahs. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Pre. 1. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Any amount in excess of this allowance will be not be allowed onboard. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . In todays era of heightened security, Holland America Line has implemented a no visitor policy. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Additionally, you can call the ship directly from the shore. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Manage your cruise with our free app! U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Visithollandamerica.com for more information. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. You may request seating time, table size and indicate with whom you wish to dine. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. With this in mind, the following emergency phone numbers are available for your use. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. If you receive a busy signal or message, please hang up quickly and try your call again. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. disembarking the ship, and for making purchases on board. Please fill out the form and return it to the Guest Services as soon as possible. Limitations apply. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. All staterooms are equipped with hair dryers. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. For questions about your service or about billing, please contact your home network customer service. Keep these items close at hand in your purse or jacket pocket. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Holland America Line does not discriminate against persons on the basis of disability. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Your travel advisor can provide you with additional information if you are interested in this option. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Times and locations can be found listed in Navigator and the When & Where program. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Transfers are available to Flight Ease guests and to guests who have independent flight plans. many ports taxi lines can be long and distances to private transportation can be lengthy. Effective on all cruises departing on or after January 4, 2013, our smoking policy will change to reflect our commitment to the comfort of all of our guests.
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