Resolver is free. Will try put the boot cam on youtube for your enjoyment. Then like us on Facebook and follow us on Twitter. Nobody seems able to locate any of the three that have supposedly arrived! Our staff will aim to help you make your concerns known to us. I would highly recommend them. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Submit Review . The extent of this investigation will depend on how complex and how serious the issues you have raised are. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. Our Cabinet also considers our response to complaints at least twice a year. We may exceptionally be able to look at concerns which are brought to our attention later than this. Rating. Thursday every week. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. . Please place your recycling and waste at your propertys edge by 7am on your collection day. This could be by letter or e-mail, for example. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 He was professional and patient. Click on a service above for more options or click here to look up another property. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Complete health and safety risk! The work carried out is horrendous and I cannot believe how BT can use them. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. If the complaint is about a body working on our behalf (e.g. Contact details. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . . Thursday every week. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Thanks for your interest in the Recycling Operative position. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Terrible customer service. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Enter your postcode and, when prompted, select your address from the drop-down menu. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art You can report a damaged or faulty street light online via My Account. Worked for this company for many years when they were part of sheffield council. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. However, if you'd rather complain directly, you can use the above address to contact Kier. All rights reserved. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! also considers our response to complaints at least twice a year. All rights reserved. Tel: 01656 643643 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. Instead, theyre full of the info you need to get things sorted. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. Date of experience: 09 February 2022 Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. A free inside look at company reviews and salaries posted anonymously by employees. And one of Kiers workers was grinding metal and sparks was flying everywhere. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. He sorted everything out for me. Click on a service above for more options or click here to look up another property. Click on a service above for more options or click here to look up another property. We can collect larger household items such as sofas, doors and beds. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Absorbent Hygiene Products and Nappy collection service request. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. Normally, we will only be able to look at your concerns if you tell us about them within six months. We will provide any service youre entitled to which we have failed to deliver. Recycling service complaint; Schedule. If we did something wrong, well apologise and, where possible, try to put things right for you. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Customer service is awful and they dont accept responsibility . You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Submit Review. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. Company reviews. kier bridgend complaints. 2nd Floor, Optimum House, Clippers Quay, Salford Tel: 01656 643643 Email: . Theres no jargon in our rights guides. Reviews from Kier Group employees in Bridgend about Pay & benefits. Get started now and lets get this sorted. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Learn more about Resolver Pro and how to claim your business. Sign in. Email: You can report a missed recycling or waste collection online via the Kier website. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If we got it wrong, we will always apologise. We can advise you about such organisations. Snapshot; Why Join Us; 704 . Occasionally, we might suggest mediation or another method to try to resolve disputes. Glad to finish here and move on. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. They call themselves builders? We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Tell them that you want us to deal with your concern formally. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. Opens in 1 day. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Thank you for your understanding. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Find out how we enforce anti-littering rules in Bridgend County Borough. Bridgend. We aim to clarify any issues you may be unsure about. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. Employers / Post Job. We have a separate policy to manage situations when we find that someones actions are unacceptable. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. I have contacted Kier on numerous occasions and still had no response .. For the best experience please use a JavaScript enabled browser. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. . Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Verification can help ensure real people write reviews about real companies. You can ask for a copy of our form from the person with whom you are already in contact. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. Email: 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. We do not view behaviour as unacceptable just because someone is forceful or determined. Cardiff - Conway House. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Find more info on Cylex | See Reviews . We are unable to accept unsolicited CVs and communications from external recruiters. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Unfortunately now getting legal advice to sort it. Thank you for taking the time to submit your feedback. Conway House, St Mellons Business Park Cardiff . For the best experience please use a JavaScript enabled browser. 3.3. Its quick, easy and totally free. The service Ive received from Kier has left a very bad taste in my mouth! If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Appalling treatment of staff, clients and customers. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. We use dedicated people and clever technology to safeguard our platform. Kier Group plc. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Start of main content. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. 23 Cemetery Road, Bridgend, CF31 1NA. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Happiness score is 63 out of 100 63 3.3 out of 5 stars. We will show how the mistake affected you. Find jobs. 62 Village Court, Broadlands, Bridgend, CF31 5DY. If possible, well put right any mistakes we may have made. Click on a service above for more options or click here to look up another property. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Recycling service complaint; Schedule. 1 Kier Group reviews in Bridgend. Learn about working at Kier Group in Bridgend. Sign in. This policy is also available in Welsh at our public buildings and on our website. Well always be on hand with guidance and support to help you get the results youre looking for. They are rude and arrogant staff are werid people I QUIT! Register for nappy and absorbent waste collections, and find out the rules for using this service. Conway House. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). give you regular updates, including telling you whether any developments might change our original estimate. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Complaints Officers can advise on the type and scope of complaints they can consider. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. We will explain how and why we came to our conclusions. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Kier Opening Times in Tondu. Email: If you do not want this to happen, it is important that you tell us. We appreciate your views and will use them to improve our website. Manchester- Optimum House. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. 2023 Resolver Consumer Online Limited. I wouldnt ever buy again. Garden waste collections are available to Bridgend County Borough residents. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. If there is a simple solution to your problem, we may ask you if you are happy to accept this. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. In complex cases, we will draw up an investigation plan. Companies can ask for reviews via automatic invitations. Information provided by various external sources. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Typical big company really. Wish I could give less than 1 star. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. As a supplier , Pembroke school contact us for service and we supplied and invoiced. Write a review. We therefore expect you to be polite and courteous in your dealings with us. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. If necessary, we will produce a longer report. STAY AWAY from this developer. We believe that all complainants have the right to be heard, understood and respected. We will tell you who we have asked to look into your concern or complaint. If we did not do something well, we will aim to put it right. Slectionner une page. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 You will then be given the name of the person responsible for communicating with you while we consider your complaint. Wales, Bridgend, Bridgend . Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! All it took was one call and I had an electrician out within two days. Appalling customer service. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We appreciate your views and will use them to improve our website. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. However, sometimes you may have a statutory right of appeal e.g. I recently had my place rewired and a few things weren't how I wanted them. Thank you for taking the time to submit your feedback. We will deal with your concern in an open and honest way. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. This will be provided for each financial year. Find out how we combat fake reviews. And all they can say is, cant get anyone to do the job!! I have now contracted the council to show what they have done. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Follow. We also ensure all reviews are published without moderation. He or she will try to resolve it for you there and then. Tel: 01656 643643 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Ppl of ethnic origin get blackballed or a victim racial filtering. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Email: In all honesty a company like this should not exist at all. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Additional sacks for refuse because you have run out - Must be pre-ordered via the . You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If we find that we got it wrong, we will tell you what and why it happened. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. - Bridgend - 19 November 2022. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. See jobs, salaries, employee reviews and more for Bridgend location. Anybody knows if you can call someone here criminal? I shall have no option but to now take this up in a more formal legal way . Bridgend. Suggested companies are based on peoples browsing tendencies. Updated on 24/03/2023 . ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. In times of trouble or distress, some people may act out of character. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. You may wish to contact e.g. We offer a chargeable service to businesses within Bridgend County Borough. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. . Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Anyone can write a Trustpilot review. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. So he was doing it whilst people swimming until 2 oclock. brian kim, cpa clearvalue tax net worth . In some instances, we may ask to meet you to discuss your concerns. Refuse service complaint; Report missed collection; . This policy does not apply to Freedom of Information or data access issues. If you think a vehicle has been abandoned, you can report this to us online. . Operative. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council . let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. Our. Consumer guides, newsletters, surveys and more! You can contact the Ombudsman by: There are also other organisations that consider complaints. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. 203469. You can be certain that youre talking to the right person at the right time. Cardiff - Conway House. When you express your concerns or complain to us, we will usually respond in the way we explain below. Find out when you can expect your delivery of blue and green bags. If your request was completed after 12pm they should be collected tomorrow. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Inept upper management working on an "old boys network" basis. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. If you have a concern, raise it with the person you are dealing with. If you have requested a missed collection before 12pm they should be collected today. We have a separate policy for Social Services complaints. Bullying is common practice as is disability descrimination. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. Manchester- Optimum House. You can report a missed recycling or waste collection online via the Kier website. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you.
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