Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. It will take only 2 minutes to fill in. Is the warranty valid in Turkey? This coverage operates alongside and in addition to your statutory rights under UK consumer law. All postings and use of the content on this site are subject to the. I have the invoice, if that makes any difference. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. Apple disclaims any and all liability for the acts, For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. JJ_Egan Forumite. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. We often link to other websites, but we can't be responsible for their content. You're just confusing issues with your inaccurate accusations, the Consumer Rights Act 2015 states that you may make a claim against the retailer from which you purchased the goods/service. You must log in or register to reply here. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. Check when you have to offer refunds and accept returns. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. People saying that the seller is liable are wrong. The services will be fit for a particular purpose. I have read somewhere that they will only change the battery, for example. No problems so far. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. New comments cannot be posted and votes cannot be cast. Whats in a warranty? Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). I have an iPad Pro 12.9 from 2015. any proposed solutions on the community forums. A forum where Apple customers help each other with their products. 2. Your legal recourse is with the person you bought it from. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. provided; every potential issue may involve several factors not detailed in the conversations #8. Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Refunds. 51,111. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. 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Read more about consumer protection from unfair trading. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. Has Brexit put your consumer rights at risk? But there's a catch. Dont worry we wont send you spam or share your email address with anyone. Its a question that many people ask, so its good to be able to clarify exactly what the position is. They informed him he was outside the three-year cover period so there was nothing they could do. We use some essential cookies to make this website work. Citation needed, methinks. [Edited by Moderator]. 2023 Did you ask this of the technician? Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . Section 19: Consumer's rights to enforce terms about goods. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. KillerMrSingh, User profile for user: For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. The goods will be of satisfactory quality. This site contains user submitted content, comments and opinions and is for informational purposes But it doesn't matter right? You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. Advice can vary depending on where you live. I am based in England. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. This is very different from what you describe. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Archived post. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. Oct 28, 2020. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. To help us improve GOV.UK, wed like to know more about your visit today. This site contains user submitted content, comments and opinions and is for informational purposes ask a new question. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. A forum where Apple customers help each other with their products. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. They have another 14 days to return the goods once they've told you . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Advice for people affected by child abuse. It's a lemon law. There isnt a 6 year warranty rule. Apple are liable for an Apple product under EU consumer law. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: Well send you a link to a feedback form. Most consumer law states the first 6 months ownership. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Thanks! JL extra two years warranty plus your standard consumer rights . Now, you state 6 years but most consumer law is 2 years. We are all just volunteer Apple product users here, from all over the world, just like you. He explained that he took out a three-year warranty on the set. 87. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. You can ask the customer for proof that they bought an item from you. You cant do this if youve already made a claim. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? Theyre called unfair terms if theyre so difficult you cant make any sense of them. Apple disclaims any and all liability for the acts, For a better experience, please enable JavaScript in your browser before proceeding. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. How do I know? Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. As always you can unsubscribe at any time. Am I eligible for a repair or replacement until 6 years of delivery? Find out if its easier to use your legal rights on faulty goods instead. It may not display this or other websites correctly. The TV works when you get home,. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. The same for another store I worked at too. What does it mean to have power of attorney? Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. No AppleCare so was well outside Apple's standard warranty. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . For goods purchased in Scotland, these rights expire five years from delivery of the goods. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. In the end we just went to Apple, paid the 280 and got it sorted for the next day. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. You have rejected additional cookies. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. how to implement the warranty in Italy for an item purchased in the US? EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. "I'm afraid it might be a little outside the 12-months". The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). 47,274. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . You can change your cookie settings at any time. This page has been prepared by Apple and its contents are not endorsed by any third party. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Mix of information in the above replies, most of it accurate but a quick reminder :-. Other EU nations may vary. Editor, Marcus Herbert. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. European law does, however, provide that all goods must have at least a two-year warranty. A very deceptive half truth. Are your electronic goods really automatically covered by a free, six-year warranty? I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . UK Consumer Law is from the vendor only . Thank you, iPhone battery replacement during warranty. Look out for the time limit - thisll be when the warranty or guarantee expires. Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. Apple may also request that the customer replace components with readily installable parts. No one here is a search engine and this is not a consumer law or consumer advocacy Website. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. call The services will be provided within a reasonable time. See here: https://www.apple.com/uk/legal/statutory-warranty/. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. DanielLeCorbusier. only. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). This is a user to user Apple product technical support community. 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