Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. Damaged items All Packages are inspected for damage before they ship from our warehouse. Many customers complain about buying a defective product from Visionworks. Please make sure you include your order number so we can complete your refund. I find this behavior unacceptable. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. Gain trust and grow your business with customer reviews. I ordered and paid for glasses in January from store 338. Zero stars really. The guidelines for returns differ significantly among companies and product categories. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Per Visionworks, if your glasses aren't perfect, they will fix them. An item that was discovered damaged upon receipt will be replaced with the same model only. All Rights Reserved. This was very uncomfortable and kind of rude on their part. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. On Feb 18, 2023 I went to the visionworks store in ************* **. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. Save my name, email, and website in this browser for the next time I comment. Return merchandise must be double boxed with no writing on the manufacturer's box. The staff was very patient and helpful. Can you share a success story using visionworks? It is now 10 weeks later and I still have not received my eyeglasses. models like the Visionworks are rated on multiple criteria, such as those I will never purchase glasses there again! Get kids glasses that are durable and designed to stand up to the activity of sports. We still dont recognize that sign in. Can you imagine that. This may take up to 10 working days. I give this place a zero. NBA Store Returns PolicyWhat Items Are Refundable? Damage that is not consistent with ordinary wear will not be accepted. I am still trying to get a pair of glasses that work! Horrible. Horrible Horrible. The glasses I received were not usable. Return policy Thus, we do not reimburse any return shipping cost. Check out how you can: We have helped over 300,000 people with their problems. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. If you sign up for our platform, we can even file a return request in your stead. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Really really bad. If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. All returned items must be in new and unused condition with original tags and labels attached. Thank you, you have successfully subscribed to our newsletter! I had three pairs that I wanted to exchange. You have two choices when it comes to returning the item. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? You can only contact the company and inquire about the return process. Claim your listing for free to respond to reviews, update your profile and manage your listing. This will get you connected to a customer support agent who can help you get your return started. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. You have 100 days from the date of purchase to return the product for a refund. Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. TIA. They some tests one day and then called me again the next day and made me wait and do the balance tests. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. I picked out some more glasses that was cheaper. She said she would have someone from lab to call before the day was over that was 4/3/2023. They also dispense contact lenses. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Are you tired of dealing with companies and requesting refunds on your own? Tip for consumers:Go somewhere else. Save products you love, products you own and much more! How do I know I can trust these reviews about Visionworks? I know visionworks has a 100 day return policy. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. We apologize for the inconvenience. Please also share your experience in the comments section so that other customers can benefit. account information here. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store I deserved my refund. I used insurance and paid ~$65 out of pocket. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. You may also return a defective item for a refund, however, a 20% restocking fee will apply. You will get digital access to reviews and ratings for over 8,500 products and services If you dont understand something, dont worry about it, simply write it down in the comments section. The replacement will ship within three business days following our receipt of your return. listed below. Tell the customer support representative about your issue. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . Powered by consumers. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. If you believe that your rights have been violated, the worlds first robot lawyer will help you take the company to court. This bad script could have damaged me , my eyes and my health tremendously. Resolved "Charges" Resolved "Cancelled appointment.". Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. This last time that I tried to go to the to this office, the two ladies at the front desk acted like I was an inconvenience and by the way, I was the only one in the store at the time. Thanks in advance. A link has directed you to this review. I have been sitting here and it's after 215 pm. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. Find out how we combat fake reviews. LensCrafters return policy online is very simple, . Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. Well guide you through the process. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. What's included in the 2 for $79.95 deal? On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. They provide eyeglass frames, lenses, and various glassware accessories. International Association of Better Business Bureaus. Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF Also, mentioned that the issue could be related to improper eye measurements causing the issue. What can you do if Visionworks rejects your return request? I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. The store charged me $85.35, and I expected a refund for the same amount, but they took out the cost of an eye exam that was paid by VSP. Why am I being punished? Has anyone returned their glasses? Was very snippet and rude on her delivery and was condescending. I am now being told my glasses will be available on June 14. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. Follow-up service (e.g., frame adjustments, repairs, cleanings). At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Visionworks. Tip for consumers:Was advised I'd have our glasses within 14 days. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Cookie Notice As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! So disappointed and disgusted. When the glasses came in they were not the glasses I ordered. The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. I told her that it doesn't even make sense to have a teleview appointment. Shop at your own risk. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. STAY AWAY go somewhere else if you need glasses. The prescription is clearly wrong, due to a mistake in how your eyes were measured . I was told the lab LOST my glasses! If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. Visionworks offers a money-back guarantee of 30 days. She helped me in every step of the way. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Can You Return Prescription Glasses? Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person They have to do some digging and get back to me and then they never get back to me. People if u don't like ur damn job get another one or learn how to respect your customers. The frames rusted out and lenses scratched so bad it hurt my eyes. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. After 4 return visits, my prescription was still wrong. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. Complete disrespect of my time. 1) On the 7th March when we returned the glasses, the store manager wasn't available and we were told that they would call me the next day.2) On the 8th March I called them - I was told they haven't had a chance to talk to the store manager.3) On the 13th March I called again - Manager mentioned, she knows nothing about it. First impression. Not only did the measure and then make my glasses incorrectly. After 4 return visits, my prescription was still wrong. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. The lens would yellow after a year, halo effects, and the prescription was off. After all he would be reporting to a specif office and person but he refused. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Thank you again Isaiah! I did so, and made an appointment for 12/12/2022 at their Summit Fair location. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. are you sure you didn't pick them up. Had not planned to be here this long. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. I want an apology and have the store clerk to contact my credit card company and void the charges. The appointment was confirmed. I spent $929.95 on Apr 18, 2022. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. They gave me my glasses without my Nike case they came with and gave me a vision works case. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. A member of the office called with no further explanation of the invoice billed to me at time of service. It would appear something is wrong. The workers were quick and knowledgeable. Returning goods in-store is the most convenient option whenever you need to return a purchase. ConsumerAffairs is not a government agency. $700 purchase with insurance. When I called them they directed me back to the store and said they cannot do more. This place (Latham NY office) is so slow. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. Where can I request not to wear a face covering? I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. Customer service Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. The payment for your account couldn't be processed or you've canceled your account with us. I did not very much care for the attitude that I received as a customer over the phone. My appointment was in December! Visionworks accepts returns if the items are new and in original condition. Influence-free. I got new glasses last week and the frames are too tight and they basically said oh well too bad. I wish the union would look into this and give us choices. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. The refund will usually be issued within 30 working days. BBB Business Profiles may not be reproduced for sales or promotional purposes. You have 100 days from the date of purchase to return the product for a refund. Take the printed label from your printer and attach it to the package. Will not open as website state. DoNotPay can help you return items to numerous companies. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. The promise date on the glasses was May 23. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Consumer Reports. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. Later I received an email that my appointment time was changed, then another that the time was changed again. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. Teleview appointment? Ridiculous! Visionworks is part of the The eye exam was super quick, just to get it over with, the doctor didnt even check each eye individually, told me I was blind as a bat and the test didnt last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasnt happy so paid out of pocket and went to Lenscrafters, what a difference. The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. My glasses were ordered in December! Your glasses must not be broken or damaged to qualify. You can also call at 1-800-784-7427. I made an appointment 2 weeks prior. The past three years I have made all of my vision purchases with Visionworks. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. Products used:Glasses for myself and my kids. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. I enjoyed myself today and that's how it should be. Make sure the item hasnt been used or isnt damaged. I spent $1200+ on Nov 16 for 3 pairs of glasses. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? If I could give a zero star I would. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. I want the glasses I have chosen and I want my money refunded at this point. We all intended to buy glasses. Conclusion. I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? . to get the information you were looking for! Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! Including ours. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Information provided by various external sources. When we checked prices over the phone at Costco Optical locations across the country in March 2023, we found that single-vision lenses start at $62 on average and frames start at around $58 on average. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. The Return Policy at Visionworks can assist you in returning your products. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Its location on this page may change next time you visit. TIA. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. Thank you Visionworks for making this a great experience. This was the worst unprofessional disorganized. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems.
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