If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. I can understand the confusion on who is responsible in this matter. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. You may also be linked to a third-party site, which is not affiliated with our Service. comments sorted by Best Top New Controversial Q&A Add a Comment . Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Yes, UPS does have a live chat feature. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. This does not apply to "Adult Signature Required" deliveries. Do I need to enroll in My Choice after I create an account? Postal Service. No refunds are offered for online (virtual) events unless the event is canceled. SAFETY AND SECURITY. Of course, we do not have the name of the person who transferred the tickets to us. In these cases, customer service will attempt to contact you, using the information we have on file. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. Thanks for signing up for the event guide! Individuals in possession of a recording device are subject to confiscation and/or ejection. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. What are the most common delivery methods? Upon review we do see that your reshipped tickets show delivered on 3/23. Get Shipping Help. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Your ability and/or right to transfer or resell tickets may vary. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. Reroute your package to a different location or change the delivery date. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. At first, they needed the last 4 digits of the credit card I used. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. If buyers Payment Method provider does not remit payment, the transaction will be canceled. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. BBB Business Profiles may not be reproduced for sales or promotional purposes. The live chat will connect you to a customer service representative, who can help answer any questions you may have. Im not getting an option to change my delivery. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Skip Send Links Send. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. You should first check the address label on the package and see if it is the correct recipient. After upgrading, members can use My Choice to manage these packages. I missed the delivery of my package and got a notice instead. **************************************************************************We apologize for the inconvenience. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). All applicable fees and charges will be disclosed prior to completion of your purchase. We recommend using one of the following browsers for an optimal website experience. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. Footer.languageSelector.ja-jp.region If the tickets were not received then we would now need change your order to Will Call. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Get answers to product and service FAQs quickly, without having to make a call. Signing up is free, and you can choose between two levels of membership. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. After upgrading, members can use My Choice to manage these packages. 2. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. UPS will generally attempt to deliver a package three times before returning it to the sender. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. The tournament is in about four weeks in ********* **. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. AXS is not responsible for the acts or omissions of any venue or Client. The availability of tickets is subject to change. (United Kingdom) . If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. My ticket ID is ****. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. They will ask you to return the package to the sender. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Thank you for contacting AXS. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. They need to release money from resales. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). 1,669 total complaints in the last 3 years. Create an AXS Coachella Fan account now or update your current AXS information here. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. You are urged to review all pages displayed during your completion of a purchase. mail Thank you for your time and patience. Be the first to know. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Please review the purchase agreement linked in the email as well as the excerpt provided. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. All fees and charges relating to your transaction will be disclosed to you during the purchase process. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our helpline number is 1-888-929-7849. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. Note that complaint text that is displayed might not represent all complaints filed with BBB. Ticket Delivery . I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). You should receive a confirmation after concluding your transaction. If you are the sender of the package, you can change the delivery address via your UPS account. For tickets to events located in Canada, the Service is provided by AXS Group Canada. ADDITIONAL TERMS. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Thank you for contacting AXS. (United States) UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. As a matter of policy, BBB does not endorse any product, service or business. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. I live in ******, **., over **** miles away. Any restrictions on transfer or resale will be communicated to you (e.g. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Learn more about FedEx Delivery Manager. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. Your phone is your ticket use the app at entry to get in. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. An adult must sign for these packages at the time of delivery. During the event, strobe or theatrical lighting may be used. Holder must possess a ticket to enter the property or venue listed on the ticket. AXS holds onto funds from resale of tickets. If the package still goes uncollected at that point, then the package will be returned to the sender. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. We will notify you by email if this box office collection is required. Changing the address on a UPS package is not something that you can do on your own. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Rent/Renew a PO Box. To do this on the date of the concert! You will then be asked to provide the address you want the package to be delivered to. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. If the package has already shipped, you can usually still update the address directly with the shipper. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Latecomers may be seated at the discretion of Client or venue. If you are purchasing a resale ticket (i.e. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. Ticket Delivery. We act as a sales agent for our Client. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Due to the time frame to the tournament, Im requesting a full refund. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Dollars. Youll only be charged if your intercept request is completed. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. A fee will be charged for additional requests. You will also be responsible for paying any applicable taxes relating to your purchases. To begin, contact UPS directly and speak to a customer service representative. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Tell the driver where to leave the package. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Required fields are marked *. 1 Reply GMHoodwink 24 days ago With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. You can access the help page through the main page and then look for the Chat with a Representative option. When were my tickets mailed out? We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Find information on our most convenient and affordable shipping and mailing services. Holder covenants not to sue any of Releasees for use of Personage as provided herein. PROPER CONDUCT. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. They asked for these documents to change a damn name. We make no representations or warranties about the quality of your watching experience or your display. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. Terms and conditions of sites linked to by or from the Service may vary by site. Need to change your address after you've placed an order? The customer service rep will be able to provide instructions on how to handle the reroute. This response is final and will not be reevaluated. A per-order delivery fee may also be assessed, depending on the delivery method. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. com/help. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. You can also submit a Help Request Form on their website at www. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Click-N-Ship. What is Delivery Delay? Enter in the correct address, and the package should be redirected to the right location. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. For help with your AXS order/account . To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Please consult the seller fee information found within our Service. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. How can I change or correct the delivery address for a FedEx package Ive already shipped? " You will then be asked to provide the address you want the package to be delivered to. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. I requested a refund for my ticket due to **** application. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Please read this Agreement carefully, because it is a contract that affects your legal rights. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. For tickets to events located in the United States, the Service is operated by AXS Group LLC. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. The extension will grant them an additional two business days to collect their package. Service Alert Due to Situation in Ukraine. ***Premium members get two free confirmed 2-hour delivery window requests per year. For UPS, you can track the package and update the address from the tracking page. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. Remove an address. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location.
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