You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. My husband . 04-04-2020 14-12-2020 From My Account you can also check your connection and test your line for any issues in the Service Centre. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. The broadband still keeps dropping. 04-04-2020 However, this time, that remedy does not seem to work. Worked fine until last night. Switch on the power switch on the back of your box and a red light should appear on the front. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 06-05-2019 I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. You'll now see a warning screen. Hi, no I don't have a subscription. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. We have a tv contract with bt. I can't tell you what the model or software . If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Your account is set up as TV store only and a TV account should be set up as multicast. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). You may be able to get it working again by going into Maintenance Mode and performing a reset. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Turn the power on using the switch found on the back of yourbox. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Internet/USB Recovery, keep recordings. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. It just seems to get stuck on the YouView loading screen forever. Any suggestions/information gratefully received. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Go to the main menu by pressing the blue Home (or YouView) button on your remote. All rights reserved. Luckily I managed to watch other recordings on catchup. The factory reset keeping recordings worked! 9h42. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. 14-12-2020 Mine has just started doing the same thing. Release both buttons a few seconds after the BT logo appears on the TV screen. Go to the Information & Reset sub-menu. YouView TV Ltd 2023. YouView TV Ltd 2023. We haven't changed anything. Sign in or register to get started. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. For help with your TalkTalk TV box, channels and apps. Glad our loyalty colleagues were able to help. on Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 05-07-2022 on Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. (Yes, I have pressed the 'Me Too' button.) Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. on 11:35 AM, on Humax say that the failure rate is within industry norms, but they would, wouldn't they. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. 16h55. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. 04-04-2020 As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 14-12-2020 I'm happy the new box is working well. We use cookies on our website. on 02:48 PM, on p.s. Hi, im hoping someone can help me please. Only change is that I had to switch channels on broadband recently. You would be indeed wise to get your money back. 12-04-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I'll let @JohnC2 as he isn't in the office today. This can be causes by it being knocked while it was turned on. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. The broadband still keeps dropping. 10h41, on Not sure what box model you have? Either way, the box is effectively dead. This happened to me a couple of weeks ago. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Switch power off by removing the power cable. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? All rights reserved. David It is a bt youview box. Press and hold the reset button on the right-hand side of the box. 14-12-2020 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. It is described at . The new box should be with you on Monday. Which youview box model is it ? A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. p.s. Make sure you keep the box in standby. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. please let us know how you get on with a4K recording. Thanks. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. 01-05-2019 14-12-2020 We know how important recordings are so we do offer options to keep your recordings. Follow these steps: Turn the power on using the switch found on the back of your box. 21h23, on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Visit our full contacts page here. See our connection guide. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 01:04 PM, on If you speak with our customer loyalty teams they can add This to the account for you. Sign in or register to get started. 05-07-2022 Hi, thanks for your reply. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? My box has a repeat problem. Remember all of your recordings and personal data will be deleted. All Rights Reserved. Any advice would be appreciated. If so have you had a chance to test it yet and with large recording on in 4K? Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. on They are known for gradually dying like this. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Are you currently in a TV contract with BT ? You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 14-12-2020 You can restore your box back to its factory settings, letting you start again from a clean slate. Youview box used to work, no problem with other gadgets. I'm with PlusNet fibre using a TalkTalk box. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 17h06. I take it you arent on a YouView contract with Plusnet, or you would have their box? Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. BT TV. Very happy.
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