Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. thredUP delivers to Canada and the USA only. Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. Once an order has been placed, we cannot change the chosen payment method. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? Thank you for reaching out! It takes approximately 1-2 business days to process your order. We cannot change refund methods after the return has processed Returns must be sent back within 14 days of delivery. After it is received, it will take up to four weeks to process. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. [protected]; [protected]@aol.com 2023Forbes Media LLC. Once you select a specific order, a "track" option will appear for you to track your package. You can drop your bag or box off at any USPS or FedEx location. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Multiple items may be sent in one package, as long as the return slips are included. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Once processed, it may take your bank up to 7 business days to credit the refund to your account. thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Share your photos and videos with others to prove the truth of your words. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. Once an order has been processed, the shipping address cannot be changed. What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Forbes editorial staff is not involved. Our friends from thredUP and Cottons Blue Jeans Go Green program will responsibly reuse or recycle them and, for each pair you bring, Madewell will give you $20 off a brand-new pair (sorry, this discount does not apply to Madewell Forever items). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. We currently only ship to the United States. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Your orders were canceled because you filed a dispute on order 6K1UFSTEV3EZ, which goes against our Terms of Use. Drop your package off at any USPS or FedEx location. Claim it and get a lot of features. Once your order has been shipped, you will receive an email with tracking information. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. I sent emails and was told I would have to wait 7-10 days for a response. Multiple items may be sent in one package, as long as the return slips are included. Directly to your inbox. Some value brands are ineligible for a payout, but you can still send them in. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. You will be paid out after the item sells if it is not returned for the second time. I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. Please reach out to athleta@thredup.com with your order number to request a cancellation. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Promotions, new products and sales. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. All orders are subject to a $5.99 fee per shipment from each shipping location. All orders are subject to a $5.99 fee per shipment from each shipping location. See a list of ineligible brandshere. Expensive ones. It takes approximately 1-2 business days to process your order. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You will receive a notification from thredUP when your items are processed. Once an order has been processed, the shipping address cannot be changed. Seeing as that's not what they do, never shopping with them again hurts them more than me. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Have a Clean Out Kit from a store or online purchase? thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Our Customer Service team would be happy to assist you. The 14-day timeframe starts when an item is delivered, not the order as a whole. We list new items every hour, so check the site often to find your perfect match! Now Im out $230+. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. To activate your kit before mailing, please click on "Activate a Kit" here and provide your email address to receive a Madewell e-Gift Card as quickly as possible. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Promotions and discounts will not be reimbursed Can I change the payment method on my order? Want a bag or a pair of shoes to match your new thrifted outfit? But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. I want my boots back or I want the replacement value reimbursed to me. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! In these cases, we recommend establishing amail forwarding address. Multiple items may be sent in one package, as long as the return slips are included. Once your order has been shipped, you will receive an email with tracking information. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. You can see where your item is being shipped from in the Shipping Location section of the item details page. Read More TDUP Stock News Headlines International Shipping Options. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. The latest review Order Concern was posted on Mar 16, 2023. This service is operated under license by Upfeat Media Inc. Once shipped, you should receive it in 3-8 business days. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. ORDER #XHP741U5I5K9 You can earn 4%- 56% of the estimated resale value of the listed items per kit. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Please reach out to pacsun@thredup.com with your order number to request a cancellation. Original shipping charge is not refunded when returning items SHOP SELL FAVES See a list of ineligible brandshere. See a list of ineligible brands here. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Unfortunately, expedited shipping is not available at this time. Reach out to us atoakandfort@thredup.com. We currently only ship to the United States. If you choose Return Assurance, those fees will be automatically deducted from any earnings. What is your cancellation policy? Unfortunately, expedited shipping is not available at this time. Answer to what happened to my things. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Type in your activation code (bag number) or the tracking number for your kit on the activation page. But I would not have bought them knowing this. After it is received, it will take up to four weeks to process. We only accept online returns forPre-Loved Pac items at this time. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! Where is thredUP located? They made sure no one would be able to tell. Desired outcome: I was wrong, the largest size these would fit is a size 10, my best friend wears a size 9.5 and they fit her perfectly will a hair of room in the back. Please note that all PO.P Second Hand customer service questions will be handled via this email. We will keep you updated every step of the way via email. This complaint was posted by a verified customer. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. Please reach out topop-support@thredup.com with your order number. Polarn O. Pyret is partnering with thredUP to allow customers to turn their gently used clothes intoPolarn O. Pyret shopping credit. Once your order is processed, you cannot cancel or modify it. Once your order has been shipped, you will receive an email with tracking information. OAK + FORT will send an email explaining how to access your shopping credit. Thredup Selling Reviews. We will keep you updated every step of the way via email. Vera Bradley is partnering with thredUP to allow customers to turn their gently used clothes into. Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. These reviews may indicate issues with the company's products, services, or customer support. The 14-day timeframe starts when an item is delivered, not the order as a whole. All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. Now Sept. 21, 2022 I am attempting to use the store credit and says my account has been banned. Return # 5043206 Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Having sold my fair share of clothes on ThredUp, I would not recommend it. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. I have contacted them via email 4 times and tried to rectify through my credit card company with no response. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. in someones cart) does not count toward its 30-day listing timeframe. Some value brands are ineligible for a payout, but you can still send them in. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. All orders are subject to a $5.99 shipping fee per distribution center shipped from. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). We only accept online returns for Vera Bradley Forever Favorites. I saw 2 items posted. If you have additional questions, reach out to athleta@thredup.com for support. Desired outcome: But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. You can drop your bag or box off at any USPS or FedEx location. to see if an update to your shipping address is possiblemake sure to include your order number and new address. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Desired outcome: The shipping "bundle" stuff is horrible!!! Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Finito. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. I have no gift card and no money now. In these cases, we recommend establishing amail forwarding address. There is no time period in which you have to spend your Vera Bradley credit as they have no expiration date. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. Once your kit is received, it will take up to 4 weeks to process your kit. It takes approximately 1-2 business days to process your order. If you have additional questions, reach out to pacsun@thredup.com for support. Our Customer Service team would be happy to assist you. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Items had no sizing information Our Clean Out services are currently only available to customers within the 48 contiguous US states. items at this time. Unfortunately Madewell Forever gift cards are not available at this time. View a complete list of eligible items here. All returns are subject to a $1.99 restocking fee. You can see where your item is being shipped from in the Shipping Location section of the item details page. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Once an order has been placed, we cannot change the chosen payment method. I just would like to talk to someone about my dissatisfaction with my ordering this time. Desired outcome: i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. I never got a refund so I checked the site. Youll receive an email confirmation once your kit is activated. Is Clean Out available to customers outside of the US? New users will often receive a discount of up to 50% on their first order, as well as aThredup free shipping promo code that will allow them to save the typical flat rate of $5.99. I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. Plus, enjoy free shipping on your purchase. Click here to get notifications about new complaints of thredUP. If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. Once processed, it may take your bank up to 7 business days to credit the refund to your account.
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