Was told it was cancled and credit card will show refund in about 5 days. jeszcze Advertisement Titus Jean-Baptiste 2023-04-21 Dominik was extremely helpful and efficient. Dear Lucy,We are so grateful for your 5-star review. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . We do not delete personal data on the request of a third party. Easily Price-Shop Vacation Packages If you like bundling your. Wisecars itself is excellent. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. My apologies if there was any confusion regarding the additional services you were presented while picking up the car.Regards,Rachel from Wisecars. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. After paying wise cars 471 I was not excepting to have pay another 600. No charge will be made for amending your booking before the start of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Any additional charges will need to be paid at the rental counter in the local currency. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, youmust notify Wisecars within 24 hoursof the date on which the incident took place and no later than 48 hours after the rental period is completed. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. They have responded with same rubbish. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. a ha sak crows; manchester giants player salary; how to report copyright infringement to bighit You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We offer a price comparison of major and independent car rental suppliers around the world! Dear Yusuf,Thank you for taking the time to leave us your feedback!It's great to hear Dominik could help you resolve all of your doubts, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Martin took care of the time change immediately. Thank you! If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Lumpen Radio is a project of Public Media Institute a registered 501 (c) non-profit organization. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. In all these cases, you will receive no refund of the money you have paid. Easy to find, book and pay. You make me feel trusted and relaxed knowing you're always support your customers. Wisecars cannot amend the drop-off time once the rental has already begun. 90 talking about this. In most locations, the minimum renting age is 21 years. If additional information is required, the process may be extended for another 28 calendar days. Replies to negative reviews in < 24 hours. Renting a car and want to make sure you know how car rental works? If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If not, you will need to purchase the cover at the car rental company counter. Some of this include complete insurance and others do not include it at all. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. All cancellations outside of the aforementioned timeframes will not be refunded. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Voice your opinion today and hear what 12,837 customers have already said. dave portnoy brooklyn square pizza. I wanted our car rental voucher before we left for Europe. I was ignored! With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; All persons driving the vehicle must be in possession of their driving license at all times. Powered by, We use cookies to give you the best experience. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Wisecars Protection Package ensures that you are protected should anything go wrong. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. 2023 Trustpilot, Inc. All rights reserved. My apologies for any misunderstanding.Regards,Rachel from Wisecars. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Fill in your personal information and state your request. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Wisecars responds prompt when information is requested. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. It goes against our guidelines to offer incentives for reviews. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Reviewers satisfied with Wisecars most frequently mention customer service, and rental process. You can amend your booking information or cancel your booking in a few simple steps. We're sorry to hear you were charged extra at the pick-up. Wisecars will not sell or rent any personally identifiable information. If you cannot find the confirmation email, please contact us via our website. Please note, under no circumstances is the fuel included in the rental price. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. $30. Your voucher is normally issued 48 hours before the pick-up time. Dominic was very helpful and was able to find us a car at a reasonable rate for the destination of our choice. Due to this protection, it cannot be read by any third party. Wisecars (collectively we, our, and us) is an international vehicle rental broker. I did some research when looking at hawaii and went against it due to the horrendous reviews. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. 2023 Trustpilot, Inc. All rights reserved. It offers you effective protection from viruses and zero-day threats, a lightweight, clean, and easy-to-use app, and a 30-day money-back guarantee. Many thanks, Josep. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Please note that all additional drivers must also show a valid driving licence at pick-up. Months have gone by with multiple emails. Wisecars does not own any physical locations or offices. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies. A common issue that many vacationers face abroad is unfair fuel policies in car rental. price was great. No idea it was a basic package it does not state that. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. I booked online but called to ask some questions before booking. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Your browser settings can be set to inform you before receiving a Cookie. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You have a guaranteed booking with us and with one of our trusted premium suppliers. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Sadly, I did not get the person's name who assisted me, but he was very patient, friendly, helpful, and informative. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Your rental credit will expire after 2 years. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. When you return your car, the car rental company will check it, and charge you for any damages. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Total lies and fabrication. Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. American Express is NOT accepted. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Cancellation Protection can be purchased only at the time of booking and is not refundable. Vous serez bientt contact par l'un de nos agents via support@wisecars.com pour analyser ce problme et vous apporter une solution. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. Kushal Patel. Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Several positive reviews for Wisecars have been found on various review sites. Please note, it is your responsibility to provide all the above-mentioned documents. When checking through costco, check the hotel packages. The prices were great. Worldwide distribution. . Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. Were sorry to hear that you had a bad experience and we appreciate you bringing this matter to our attention. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Your voucher will clearly state the address of your vehicle supplier. At the car rental pick up, I was requested to pay a total of BRL 2,643.48. On reservation prepay they gladly took my money using my debit/credit card no problem. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. I called to clesr some info out and the guy that answered the phone was really nice and helpfull his name was Mirek. The permit you may need depends on which country youre visitingand how long youre staying. I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. Called Wise to ask why instructions do not say 'Major Credit Card'? If not, you will need to purchase the cover at the car rental company counter. If you choose to pay for the service using a credit card, your credit card details are not stored by us. By using our website, we assume you agree to our. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. ! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We already provided a response to your feedback on February, we're sorry to hear you're still not satisfied with the response.After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Expect no protection in case anything goes wrong with your booking. For May 8th. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Published by at 14 Marta, 2021. However, this is not true. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You are always welcome to give us another call if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. All rights reserved. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Dear Margaret,Thank you for sharing your feedback!We're glad to hear we could quickly resolve your query, we're here for you always if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. In that case, the special cancellation terms are presented during booking. From start to finish, everything was seamless and stress-free. An agent has opened a case through support@wisecars.com in order to investigate this issue with the car rental company.We will get back to you as soon as we have a clarification. If your additional driver is under 30 or over 65, please check your car's terms and conditions. brenda survivor baby fatherikos andalusia frescoikos andalusia fresco Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you are involved in an accident, the local police and the Car Rental Company must be contacted. The total amount quoted on my original voucher is BRL 2,109.28. I was looking for an affordable long term car rental. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com | 492 of 547 Vehicles & Transportation Vehicle Rental Car Rental Agency Wisecars Wisecars Reviews 12,952 Excellent 4.5 VERIFIED COMPANY www.wisecars.com Visit this website Write a review 4.5 MM Mateo M 3 reviews NL Oct 18, 2018 Invited SIMPle and fast If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Wisecars is an online vehicle rental broker. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. You may need an international driving permit (IDP) to drive in some countries. Wisecars discount code & promo code - 65% Off in April 2023 Wisecars discount code |65% Off | April 2023 Last updated 6 Wisecars promo code on April 21 2023 All (6) Deals (6) Our Pick Ford Focus start from $165.84 Get Deal Expires:Apr 28, 2023 Compact or Larger as low as $164.15 Get Deal Expires:Apr 28, 2023 Chevrolet Spark as low as $117.24 | Read 10,941-10,953 Reviews out of 10,953 your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including the account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). My most sincere apologies for the trouble this is causing.Regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars offers access to a rental car at competitive prices, and the booking process is hassle-free. Please note,all Deductible Protection Products become invalid and no refund will be madewhen: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years. Please make sure you return the vehicle to the same rental company from which you collected it. Re: Wisecars car rentals 3 years ago Save Avoid them! If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You may also add additional drivers at the rental counter when you pick up your car. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. All cancellations outside of the aforementioned timeframes will not be refunded. . This rental booking was a breeze. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. The booking process was quick and easy, and I appreciated the transparency in pricing. Only persons listed as drivers on the Car Rental Agreement can drive the car. Easy and secure booking. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Dear Kushal,Thank you for reaching out to us. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement.
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